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Little Dealer Little Prices
2350 W Deer Valley Rd, Deer Valley, AZ   85027
Location on Google Maps           Latitude: 33.6846654   Longitude: -112.1096970
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  Date of Service:   1/19/2018
  Work Done on:   Class A - Gasoline
  Service Performed:   Attempted to install Safe-T-Plus steering stabilizer
  Evaluation of Service Performed:   We're wintering in Phoenix, and I decided that it
would be good to have a Safe-T-Plus installed on our
2012 Monaco Lapalma. I went to the Safe-T-Plus web
site, and there was a dealer listed that was less
than a mile from the RV park we're in. So, we went
to Little Dealer Little Prices, and spoke to the
service department. They ordered the Safe-T-Plus,
and scheduled us in on a Friday for installation.

Come Friday, I disconnected everything from our
site, and had my wife follow me to the dealer in our
toad. I dropped the coach off, and was told that it
would take around an hour, and they would call me.
My wife and I took our pooches to a nearby dog park
to wait until the coach was done. After two hours
with no contact from the dealer, we drove over. The
service guy told me that he was glad to see me, as
he was just about to call me (sure he was!). He said
that they had not ordered the bracket that is needed
to install the Safe-T-Plus. He said that he would
order it, and it would be in the following Tuesday.
So, I took our coach back to the rv park for the

Tuesday arrived, and I never heard from the dealer.
So, Tuesday afternoon, I went over, and the service
guy I had been working with looked at me like he had
no idea who I was. I reminded him, and he said that
he had got the bracket in, and they could do the
install on Wednesday. So, on Wednesday, I go through
the whole rigmarole again, and while we are waiting
at the dog park, we get a call. Steve (the service
guy), informs me that the bracket box did not
contain the necessary U bolts. He said that they
could order them and have them in the next day. I
told him that I would be over to talk to him.

When I got to the dealer, I was pretty upset, and
ended up telling him that we were done, and I would
take my business elsewhere. He seemed completely

Maybe I should have given them another chance, but
they didn't seem to care one way or another. Before
I retired, I was an IT guy, and when we dealt with
customers, we did everything we could reasonably do
to provide them with the needed service. This dealer
was letting a couple of missing U bolts stop the
install? This is a fairly large dealer that sells
trailers, fifth wheels, class c and class a
motorhomes. They also have a large service
department. I have trouble believing that they
didn't have the needed bolts in-house, but even if
they didn't , there are plenty of parts stores
nearby to get them. In their position, I would have
bought the bolts, completed the install, and dealt
with the vendor that sent me the incomplete part kit
to recover the cost.

Now, we're leaving in a few days for a week in
Tucson, and I'll see if I can find a reliable dealer
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   jcoffey2640@gmail.com
  Date of Service:   1/14/2017
  Company Contact:   Danny Graham
  Work Done on:   Toy Hauler
  Service Performed:   Suspension, spring work and brake
  Evaluation of Service Performed:   Problems with spring work and brakes.
Brakes locked up 200 miles after
repair on my way to California. I had
to have the trailer brakes redone.
Little dealer denied any warranty. So
i was out almost $1200 to have them
redone. Bolts on leaf spring were also
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   7/16/2013
  Work Done on:   Class A - Diesel
  Service Performed:   CAT Diesel periodic service, Freightliner maintenance, ONAN generator maintenance, water leak, leveling jack issue, fresh water pump, water heater
pressure relief valve, furnace noise, systems checks for LP, A/C and refrigerator.
  Evaluation of Service Performed:   Very disappointed. Had to wait 4 weeks for appointment, then they had the coach for 3 weeks. Did not fix any of the specific issues I had listed (e.g.
furnace screeching, jack alarm goes off while driving, water leak, water heater relief valve dripping). Took drip tray out of refrigerator and did not
replace. Engine oil was a quart plus low. At $2900+ they are charging a premium price for questionable service.
  Value of Service:   Poor
  Quality of Service:   Poor

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