RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Little Dealer Little Prices 2350 W Deer Valley Rd, Deer Valley, AZ   85027 623-889-3972 Location on Google Maps           Latitude: 33.6846654   Longitude: -112.1096970 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   10/26/2018   Company Contact:   Phil, Service Manager   Work Done on:   Class A - Diesel   Service Performed:   NO WORK WAS DONE!!! Work Order #29862 On 09/15/2018 I delivered my RV to Little Dealer Little Prices to repair a dash "Air Conditioner Not Working.� The dash fan and AC Control panel does not work. I informed them I needed the RV before 10-30- 2018. I was told that it would be about one week before it could be looked at. Coach was not placed into a Bay until 9-25-2018. On 9-27-2018 I was notified the Dash Control Panel needed to be replaced and part would arrive 10-11- 2018, I was called on 10-25-2018 and informed that the part arrived. On the same day, 10-25-2018, at 12:30 I was notified that the �Service technical support� office is not responding. I was then notified on 10-25-2018 at 3:30 that they were not able to repair the issue. I picked up the coach on 10-26-2018 and was handed an invoice for $200.00, my deductible for warranty work. I questioned the Service Manager, Phil, about the amount of time spent by his technicians on my issue and that they were not able to repair it. During my questioning Phil ended the conversation and asked me to leave.   Evaluation of Service Performed:   Work Order #29862 I picked up the coach on 10-26-2018 and was handed an invoice for $200.00, my deductible for warranty work. I questioned the Service Manager, Phil, about the amount of time spent by his technicians on my issue and that they were not able to repair it. During my questioning Phil ended the conversation and asked me to leave. I did without paying, per Phil�s request, and drove to Riverside, CA where Auto Air Specialists repaired the issue in ONE DAY by replacing 1, (ONE,) relay, #244-167! Professionalism and courtesy was non-existent with Little Dealer RV from DAY ONE! Recommend them to answer questions about time of day ONLY!   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   1/19/2018   Work Done on:   Class A - Gasoline   Service Performed:   Attempted to install Safe-T-Plus steering stabilizer   Evaluation of Service Performed:   We're wintering in Phoenix, and I decided that it would be good to have a Safe-T-Plus installed on our 2012 Monaco Lapalma. I went to the Safe-T-Plus web site, and there was a dealer listed that was less than a mile from the RV park we're in. So, we went to Little Dealer Little Prices, and spoke to the service department. They ordered the Safe-T-Plus, and scheduled us in on a Friday for installation. Come Friday, I disconnected everything from our site, and had my wife follow me to the dealer in our toad. I dropped the coach off, and was told that it would take around an hour, and they would call me. My wife and I took our pooches to a nearby dog park to wait until the coach was done. After two hours with no contact from the dealer, we drove over. The service guy told me that he was glad to see me, as he was just about to call me (sure he was!). He said that they had not ordered the bracket that is needed to install the Safe-T-Plus. He said that he would order it, and it would be in the following Tuesday. So, I took our coach back to the rv park for the weekend. Tuesday arrived, and I never heard from the dealer. So, Tuesday afternoon, I went over, and the service guy I had been working with looked at me like he had no idea who I was. I reminded him, and he said that he had got the bracket in, and they could do the install on Wednesday. So, on Wednesday, I go through the whole rigmarole again, and while we are waiting at the dog park, we get a call. Steve (the service guy), informs me that the bracket box did not contain the necessary U bolts. He said that they could order them and have them in the next day. I told him that I would be over to talk to him. When I got to the dealer, I was pretty upset, and ended up telling him that we were done, and I would take my business elsewhere. He seemed completely disinterested. Maybe I should have given them another chance, but they didn't seem to care one way or another. Before I retired, I was an IT guy, and when we dealt with customers, we did everything we could reasonably do to provide them with the needed service. This dealer was letting a couple of missing U bolts stop the install? This is a fairly large dealer that sells trailers, fifth wheels, class c and class a motorhomes. They also have a large service department. I have trouble believing that they didn't have the needed bolts in-house, but even if they didn't , there are plenty of parts stores nearby to get them. In their position, I would have bought the bolts, completed the install, and dealt with the vendor that sent me the incomplete part kit to recover the cost. Now, we're leaving in a few days for a week in Tucson, and I'll see if I can find a reliable dealer there.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]               Date of Service:   5/24/2017   Work Done on:   Class C   Service Performed:   Warranty work on Jayco we purchased from them 6 months prior, replacing Atwood propane detector, fixing strut on entry door (wobbling, not firm, resulting in rattling as we drove)   Evaluation of Service Performed:   I made arrangements with Roxanne in parts (confirmed with an email) and an appointment 3 weeks in advance to have the repair done since we live 3.5 hours away. When we arrived, they treated us like we dropped in unexpected. They said they didn't have the part (propane detector) and couldn't get the approval from Jayco for the repair. We left, called Jayco to complain. Jayco said they would approve the repair. An hour after we left, Little Dealer called us back and said they found a part but we would have to pay cash (no warranty) because they could not get approval that quickly. We ended up driving the Jayco 2000 miles back to the factory to get extensive repairs done. They kept it for almost 3 months because there were so many problems...none of which were addressed by Little Dealer during or after the Pre-delivery inspection we PAID almost a grand for. Worst service experience EVER!   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   1/14/2017   Company Contact:   Danny Graham   Work Done on:   Toy Hauler   Service Performed:   Suspension, spring work and brake repair   Evaluation of Service Performed:   Problems with spring work and brakes. Brakes locked up 200 miles after repair on my way to California. I had to have the trailer brakes redone. Little dealer denied any warranty. So i was out almost $1200 to have them redone. Bolts on leaf spring were also loose.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   7/16/2013   Work Done on:   Class A - Diesel   Service Performed:   CAT Diesel periodic service, Freightliner maintenance, ONAN generator maintenance, water leak, leveling jack issue, fresh water pump, water heater pressure relief valve, furnace noise, systems checks for LP, A/C and refrigerator.   Evaluation of Service Performed:   Very disappointed. Had to wait 4 weeks for appointment, then they had the coach for 3 weeks. Did not fix any of the specific issues I had listed (e.g. furnace screeching, jack alarm goes off while driving, water leak, water heater relief valve dripping). Took drip tray out of refrigerator and did not replace. Engine oil was a quart plus low. At $2900+ they are charging a premium price for questionable service.   Value of Service:   Poor   Quality of Service:   Poor Page last updated: 4/18/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster