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  Company
Camping World
10255 W Papago Freeway, Avondale, AZ   85323
623-239-3337, 888-655-2924
Location on Google Maps           Latitude: 33.4591270   Longitude: -112.2827750
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  Date of Service:   2/15/2014
  Work Done on:   Class A - Diesel
  Service Performed:   Replace water heater
  Evaluation of Service Performed:   Very, very, very poor service. We were initially told it would take a week to get the part. A full week later we were told the part was not available
and it would take at least 2 1/2 MORE WEEKS to get the new water heater. I provided them with a different part number. They looked up the new
part number I provided and it was immediately available so the previous week was completely wasted. The part arrived in 2 days but they then
refused to schedule my RV into the shop. The service advisor promised to call me on at least 1/2 a dozen instances but actually only called 1 time
and my calls to him went to voice mail. The SERVICE MANAGER absolutely refused to come out of his office and discuss the issue. I waited some
time but he never showed up. The GM finally promised our rig would go in the shop "some time today." When it did go in the shop the water
heater only worked intermittently. We were so tired of dealing with this we finally left without the heater working properly. I'll take it somewhere
else where they know what they're doing and care about their customers. They do let you stay in their lot while waiting, but the shore power
hookup they promised was never made available. The previous method of contacting the Camping World CEO directly is no longer available and
the Camping World "Customer Service" contact is useless. Bottom line: don't come to this Camping World expecting any kind of service or help.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   5/7/2013
  Work Done on:   5th Wheel Trailer
  Service Performed:   Repack wheel bearings
  Evaluation of Service Performed:   Went in for the $229 wheel repack special. Everything was working fine when I entered. Just wanted to repack the bearings prior to a trip. Brakes
were damaged when they removed the drums. I was told I needed to replace two complete brake assembly's. $1,114 later I left the facility and
the brakes barely worked at all. They were completely out of adjustment. My complaints finally produced a different tech from the shop that was
able to adjust the brakes properly.

I have spent a great deal of money at Camping World over the years and I don't think I have ever left their shop paying only their estimated
amount. They constantly "upsell" their customers.
  Value of Service:   Poor
  Quality of Service:   Poor



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