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Company
RV One Superstores (Buffalo RV) 1200 SW Blvd, West Seneca, NY 14224 (716) 652-4500 Location on Google Maps Latitude: 42.8500585 Longitude: -78.7997547 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 11/27/2018 | ||
| Work Done on: |
Class C
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| Service Performed: | Nothing | ||
| Evaluation of Service Performed: |
They made appointment to fix our slide. Drove it 60 miles in a snow storm. Checked in and no problem. Told we could pick it up in 2 days. 2 days later
called and they hadn't even gotten any parts that were needed. When we picked it up we asked why we were not informed of this information before, they just shrugged their shoulders. 3 claims now and none repaired. Don't buy anything there unless you can fix it yourself. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 7/6/2014 | ||
| Company Contact: | Brandon | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: |
Replaced refrigerator cooling unit, tightened bed slide-out motor mount, replaced screws in dinette slide-out slide strip, replaced screws in roof drip rail,
fastened floor of under-bed storage area in our Jayco Eagle. |
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| Evaluation of Service Performed: |
They were great! Got the work done quickly and completely - even found items we did not know were broken. They also did a great job of prepping the unit
when we bought it in 2013. Can't recommend them highly enough - and I have already recommended them to several people |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 8/19/2013 | ||
| Work Done on: |
Class C
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| Service Performed: | Warranty service, Forest River Solera. | ||
| Evaluation of Service Performed: |
We purchased a brand new Solera RV from Buffalo RV (Division of RV One Superstores, Inc., Albany, NY) in Nov. 2012. The salesman told us to
expect a few minor repairs and adjustments that might be needed after the first camping trip, and so we made an appointment for June 19, 2013 (7 month notice). One week prior to that date, I called the service department and reconfirmed that date. We brought the unit in on the 19th, along with a list of about 10 items that needed to be fixed � including an electric step that was stuck in the extended position and made driving the unit unsafe. What followed were two month of phone hell trying to get anybody to inform us about the status of the repairs. Part of the problem was that it was next to impossible to talk to anyone at the store. We left numerous messages, and most of the time they were ignored. Only after we threatened legal action did we receive some recognition of the problem, which apparently was �overbooking� and �understaffing� of the service department, and problems receiving parts. We finally got the unit back on Aug. 19. We did voice our disappointment to the store manager, Mike Watkins, and asked him for some sort of recognition that we essentially lost our entire summer camping season. He promised us to investigate and get back to us. In typical Buffalo RV fashion, we never heard from him again! |
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| Value of Service: | Poor | ||
| Quality of Service: | Fair | ||
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| Date of Service: | 4/1/2013 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Purchased used MH coach with condition that all mechanics were in order. Couple of months later they dropped it off at my home. Most of the work
performed was sloppy by my standards (about what you expect from a marina etc) but other than a few water leaks, it all worked. Or so I thought. Had two major surgeries so it sat for a year and a half while I recovered and worked on it a bit. Took it on the first trip last week, all went OK except the new, dual fuel, hot water heater does not work in electric mode. I did some searching on the internet and found the schematic for my new Atwood 10 gallon water heater, it comes with a new dual-mode switch and won't work with the single switches in my coach. They installed it incorrectly, possibly damaged the control module, not certain at this point. Will call them Monday 10/26 to see what, if anything, they will do. Additionally, the coach was delivered with the windshield popped out of its gasket. I paid a glass company to repair that. |
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| Evaluation of Service Performed: | Learn to do it yourself. | ||
| Value of Service: | Fair | ||
| Quality of Service: | Poor | ||
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