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  Company
Camping World
7501 Allentown Boulavard, Harrisburg, PA   17112
1 888-851-5320
Location on Google Maps           Latitude: 40.3331510   Longitude: -76.7333730
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  Date of Service:   3/24/2017
  Work Done on:   Travel Trailer
  Service Performed:   Bought a new Forest River 186RB single axle travel trailer on Jan 27. Salesman Charles Jablonski was a gem to work with. The
shop on the other hand was not. Brakes seemed ineffective on camper. When I brought it back to have them check they insisted
I agree to pay the shop fee of $129/hr. in case they decide it's not a camper problem. This was of course their response.
They said voltage on my truck wasn't high enough. Wanted to charge me for another 1.5 hours to install new wire. I balked
because braking was no better when truck was completely by-passed by pulling the emergency break-away pin. Elliot from the
shop would not sit in the truck with me so I could show him this. After a second trip to the shop they agreed to pull my
camper with one of their vehicles. Braking still ineffective. They then wrote a warranty ticket and had the camper in their
shop for 16 days. After that period I received a "break-in" procedure for brakes that said "Electric drum brakes will
require a break-in period to achieve full performance". Problem solved except that sales manager Brian Quinn refused to
credit the charge they insisted I pay on the previous visit. Brian also tried to sell me a weight distribution system so
that more camper weight would be on front axel of my truck. He said that would improve braking. Seems like Camping World
shop is only out to nickel and dime customers for everything possible. BEWARE! If electric brakes require a break-in period
why wasn't that disclosed at the orientation before I drove away or immediately mentioned when I brought it back the first
time?
  Evaluation of Service Performed:   Pathetic
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   3/11/2016
  Work Done on:   5th Wheel Trailer
  Service Performed:   A lot of different things. They cut corners on all service that was done and it was done poorly. Pieced things back together and didn't even install parts that
they said they did.
  Evaluation of Service Performed:   This was the reply from my compliant to the owner:
I wanted to reach out to you in good will in regards to the latest complaint filed today, 4/6. it has become apparent that our facility cannot provide the
service expectations you require. The service department was under the impression that all work was completed to your satisfaction after your inspection
at pick up, signing off on the work order, and taking possession of the unit on 3/11. i apologize that this was not the case.

i am providing you with 2 alternate locations for any further service/warranty work you may require. At this point, it is in the best interest of both parties
for you to utilize one of the following facilities as both locations are closer to you...
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   RNITRO77@AOL.COM
 
 
   
 
 
  Date of Service:   2/5/2015
  Work Done on:   Class A - Gasoline
  Service Performed:   Warranty work to include cracks in shower, jacks, coach not level, and more.
  Evaluation of Service Performed:   Poor. Jacks still not working right. They damaged couch when in for service. Tiles not replaced properly.
  Value of Service:   Fair
  Quality of Service:   Poor
 
 
  Date of Service:   7/11/2013
  Company Contact:   Steve Stough
  Work Done on:   5th Wheel Trailer
  Service Performed:   Warranty work to replace closet door, awning LED light, check A/C and adjust slide.
  Evaluation of Service Performed:   Everything done to my full satisfaction. Got the Rv back as promised so I could go camping that weekend.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   jems@ptd.net



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