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RNR RV Center
23203 E Knox Ave, Liberty Lake, WA   99019
509 462 9000
Email Address: dgarrett@rnrrv.com
Location on Google Maps           Latitude: 47.6790820   Longitude: -117.0946110
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  Date of Service:   8/12/2016
  Work Done on:   5th Wheel Trailer
  Service Performed:   Too many issues to mention on a new 2015 Forest River Rockwood. Never purchase this unit.
  Evaluation of Service Performed:   The service department is the worst. Ramey our new product service adviser is the most rude and unprofessional in any business we have seen. Our unit
was never done on time and we have had to continually change plans and travel dates. Do not ever purchase a unit from RnR if that is where you plan on
having it services. Worst service department ever. We purchased a new Forest River Rockwood 5th wheel in July 2015 it is now August 2016 and our unit
has been in the dealer warranty shop for 6 of the past 13 months. While some loose screws, some rattling and loose things are to be expected with an RV,
this unit appears to have many problems that when all combined make it not a pleasure to own and our vacations more stressful than relaxing. In the shop
again and not fixed as promised when we had the appointment for over 2 months. I would give the service department a minus star if there were an option
for that.
  Value of Service:   Poor
  Quality of Service:   Fair
  Date of Service:   7/12/2013
  Company Contact:   Dennis Garrett
  Work Done on:   Class A - Diesel
  Service Performed:   Diesel fuel leak in return line for generator.
  Evaluation of Service Performed:   The tech at RNR RV in Liberty Lake, WA did a great job. He found a small leak in the return line. He thought the break might have been due to
vibration of the hose while the generator is running. He was also able to get all of the diesel soaked sound insulation material out from
underneath the engine without a lot of trouble. Another thing that I greatly appreciated about the tech is that he kept me informed of his
progress and gave us some tips on using the generator and inverter. Total bill was about $450.

RNR RV is an interesting place. It is a huge facility and they are very busy, at least this time of year. I heard them making appointments for 10
days from now. Overall, it appears to be well run. The tech was very experienced (over 25 years in RV work) and the service writer (Dennis) was
very easy to work with. One minor irritation is that it almost impossible to talk to someone in service since the service writers are often on the
phone and the person answering can do little other than give you voice mail. However, Dennis did call me promptly after my initial call to make
the appointment. Even while getting the work done the service writers are behind a door manned by a receptionist. You don't go through that
door without being invited. Overall though, the service experience was good and they got the work done in a timely manner. We are currently
staying in their guest lot (full hookups for 10 units). It is first come/first served and reservations cannot be made.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   gmhatfield100@gmail.com

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