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  Company
Johnson RV
41777 SE Hwy 26, Sandy, OR   97055
503-668-5400
Email Address: sharone@johnsonrv.com
Location on Google Maps           Latitude: 45.3852400   Longitude: -122.2320490
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  Date of Service:   5/7/2015
  Work Done on:   Class A - Diesel
  Service Performed:   Generator service, oil change, looked at slide for balance.
  Evaluation of Service Performed:   I'm not sure about how well they did the service and oil change, since we haven't driven it enough to see. The staff was nice, but they promised us one day,
and we made an appointment, then drove an hour early in the morning to make that appointment - and they didn't even start looking at our RV until the
next day .

In addition to the generator service and the oil change, they were meant to check the slide to see if it was properly balanced and also
check some electrical issues.

They "couldn't find anything wrong" with the slide even though my husband had pointed out the issue to them before we left it with them. Because they
were taking so incredibly long to do less than a day's work and hadn't even started by the second day of having it, we told them not to bother with the
electric, we'd figure it out ourselves or take it somewhere else. They didn't charge us the extra to look at the slide, since they didn't find anything wrong
and had already had our coach longer than they promised.

The reason we drove an hour, when there are other RV repair places nearby, is we have a diesel and wanted to take it to someone who was Cummins
certified. I wish my husband had read these reviews before he chose this place.

In the end it was $676 for an oil change and generator service, which I think is frankly ridiculous given the lack of amount of time they spent actually
working on it.

They broke a piece of the slide and left the inside of the coach floor a dirty mess - it had been perfectly clean when we gave it to them.
  Value of Service:   Fair
  Quality of Service:   Fair
 
 
  Date of Service:   9/11/2014
  Work Done on:   5th Wheel Trailer
  Service Performed:   Annual maintenance, reseal roof, replace grey and black valves, other miscellaneous minor repairs.
  Evaluation of Service Performed:   Had to bring the RV back when valves did not close. Had to have valves replaced a second time one week after leaving the area. Apparently the Johnson tech
installed one with a twisted cable and left both valves covered with silicon spray which prevented them from fully closing. The roof seal was done in a sloppy
manner and they failed to seal the underside of the front cap.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
   
 
 
  Date of Service:   9/5/2014
  Work Done on:   5th Wheel Trailer
  Service Performed:   Annual service, recork windows, reseal roof, lube/check grey and black tank release valves.
  Evaluation of Service Performed:   Very poor. The roof work was very sloppy and the release valves wouldn't close. After having to bring the rig back to have the valves fixed and dealing with a
rude repair worker, I had to have the release valves properly fixed by a mobile repair service.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   5/9/2013
  Work Done on:   Class C
  Service Performed:   Diagnosed faulty driver's side mirror assembly/camera, un-kinked hot water supply line, shortened bathroom breather vent pipe and installed new
vent cover.
  Evaluation of Service Performed:   Solved our problems.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   bubnbeb@gmail.com
 
 
  Date of Service:   7/18/2012
  Company Contact:   Sharone
  Work Done on:   Class A - Diesel
  Service Performed:   Delivery of National Tradewinds Diesel pusher, this is the list of problems with the RV:

do not work either high beams or low beams. Will not pass inspection had to pay to have it traced out and repaired by replacing headlight
switch. How did PDI miss this?
No daylight running lights. I had to install a relay so it would be accepted by RIV.
Dash air conditioner does not work. Only heat comes out
Exhaust break does not work
Missing Tyron warranty paper in paperwork.
When we hooked up the water there was two floods in the kitchen under the sink and fridge
Water heater does not heat on electric when turned on.
Switches inside coach do not turn on water pump. Only the one switch outside in water bay.
Fridge does not keep temperature right
Ceiling not repaired in bathroom above shower, like we were told it was done. Also lots of new water stain marks since we looked at it. This was
suppose to be done and we were told it was done.....just had the sky light cover removed and it is total dry rot.
Toilet is loose. We can hardly sit on it without it wanting to tip us onto the floor. Must not be sealed as an odour comes from it
Grey water tank over flows when full
Fantastic fan in kitchen does not work. We called fantastic manufacture and having new parts sent. We fixed this.
Carpet is filthy even under the plastic cover.
Fluorescent Light cover broken and hanging down in kitchen.
Broken Switch for light above couch.
Smoke detector does not work I had to replace whole unit.
Broken closet sliding glass door latch and clothes rod fell down in bedroom.
The washing machine does not have an outside vent and is missing the operating book that belongs with it. Also not hooked up to water. Broken
does not even spin. I'm sure it was not the machine that was in our other coach, that one worked.
Generator runs for about a half hour then shuts down with flashing light on dash. Checked fluid levels found water level was low. Put more water
in and it still does not run right even with a full tank of diesel.
Missing lamp in fridge. I had to guess size and replace

Recall letter from Spartan chassis not signed. We had to call them to get that done.
Surround sound does not work from T.V. or VCR or DVD player.
Had safety inspection done and oil change, they found No water in the radiator overflow reservoir. Radiator water low. . Two rear seals with a
minor leak. Told they would take 1 hour to fix both with a new gaskets. We are totally disappointed in the way the coach was sent to us, especially
when we were told things were done or checked. Why were these things missed if PDI was done? For us to pay another $12,000 for a lesser coach
was really a rip off.
  Evaluation of Service Performed:   They did not PDI this coach as promised. Because I have spent my allotted 180 days in the US I could not return the coach within 60 days to have the
problems fixed. They just said they could not believe that this many things were wrong with the coach.
  Value of Service:   Poor
  Quality of Service:   Poor



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