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Company
Carpenters Camper City 8450 Pensacola Blvd., Pensacola, FL 32534 850-477-6666 Email Address: rvservice@carpenterscampers.com |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to admin@RVServiceReviews.com. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 8/1/2010 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
We attempted to have a few warranty issues addressed at Lazy Days in Seffner, Florida during our travels but were unable to get an appointment for over three weeks. James Bush from the Tiffin Dealer Support Group suggested that we attempt to have our issues rectified at Carpenter's Campers in Pensacola since we were heading in that direction. I spoke to Jim Cook when I called to make an appointment. He indicated that Carpenter's would fit us in for service that day or the next if we could make it to Pensacola prior to closing. Dave, in the service department, was awaiting our arrival. Since it was too late to begin any work we were assigned a site with hook-ups for the night and asked if there was anything further the staff could do for us. A technician was at our door at 8am the next day to complete our pick list. We were at Carpenter's for two and a half days because of persistent and inaccessible water leaks in several factory fittings. Each item of concern on our pick list was addressed in order and repaired to our satisfaction. They took the time to listen to our concerns and had to satisfy themselves that there were no further leaks prior to replacing the panels on our motorhome. This level of service bodes well for Carpenter's Campers in Pensacola, Florida |
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| Evaluation of Service Performed: |
The hospitality and professionalism exhibited by everyone at Carpenter's Campers was definitely appreciated. In a climate where every RV dealership has seen their business decline, we left Carpenter's with a very positive feeling. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 12/3/2007 | ||
| Company Contact: | Dee Hartgen | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Fiberglass repair to rear cap and associated painting and decal replacement; water leak repair in slide; replace damaged molding; repaired remote keyless entry system |
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| Evaluation of Service Performed: |
In every case the workmanship was excellent. We are fulltimers and appreciated their campground with water and electricity, so we could stay in the unit while work was done by the various techs. Most work was done in the campground, but some was done in the shop. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 9/19/2007 | ||
| Company Contact: | Michelle Neyman | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
I was attempting to locate a fuel filter by email. Carpenters is the only company to respond to my request. They went out of their way to locate a special filter and found one from one of the companies I emailed, but never received a response from. I would not hesitate to do business with Carpenters, based on this experience and that of others as well. |
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| Evaluation of Service Performed: |
Here is a copy of the email response from Michelle. Sorry I didn't get back with you yesterday. The fuel filter you are looking for I do not have in stock but I spoke with xxxxxxxxxxxxx Chevrolet and they have some in stock. The part# you need is W0004996. You can buy it cheaper through them. There price is $102.45. I know it is a little expensive, it is due to it has a portal for the generator fuel also. Let me know what you would like for me to do. Thank You, Michelle Newman Parts Dept. 850-477-6666 |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 12/2/2004 | ||
| Company Contact: | Chrystal | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Replaced slide-out awning |
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| Evaluation of Service Performed: |
All of their work has always been excellent. Their staff is very professional and courteous. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | edannjoy@bellsouth.net | ||
| Page last updated: 9/6/2010 . | Legal Notice | For problems or suggestions: webmaster |