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Company
Freightliner of Arizona 4201 E Huntington Dr, Flagstaff, AZ 86004 928-522-0400 Location on Google Maps Latitude: 35.2167410 Longitude: -111.5858710 Company web site click here |
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| Date of Service: | 4/9/2014 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Check transmission, Allison MD3060, for over heating and fluid discharge. | ||
| Evaluation of Service Performed: |
They seemed to be extremely busy, but said they try to get everyone in for evaluation within two hours, our rig was in two and a half hours later. Three
hours after that the service manager told us that the transmission fluid discharge problem was fixed. He advised us that the radiator on the transmission cooler needed some work but, as it was late in the day, he couldn't get to it until the next day, and it would take two days to complete the work. When I asked if he thought we could make it home without the work he asked a lot of questions as to route, distance, etc and told us it would probably be OK, and if not, we would be able to make it to another service center for the work. We were back out the door six hours after we pulled in. The transmission worked perfectly for the remainder of the trip. Considering how busy they were I couldn't be happier with the service they provided. The labor rates were clearly posted in the office, $110 for trucks, $130 for motorhomes. The office told us that it was OK to stay in the RV while parked in their lot. Once it's inside the shop, of course, you have to motel it, and they have an extensive list of motels to choose from. All of the staff we talked to were friendly and accommodating. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/2/2012 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Electronic diagnosis of "No Start" on CAT3126 | ||
| Evaluation of Service Performed: | Over 2 days we received about 1-1/2 hrs of diagnosis by 2 techs. We were charged for about 3 hrs. We got status reports only when we pressed for them. Lack of custoemr service: no one would estimate when we might get back on the road. One excuse after another. We chose to complete the repairs elsewhere. Will not go back. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Fair | ||
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