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  Company
Tacoma RV Center
8909 South Tacoma Way, Lakewood, WA   98499
253 581 7703
Location on Google Maps           Latitude: 47.1759743   Longitude: -122.483536
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  Date of Service:   10/10/2015
  Work Done on:   Travel Trailer
  Service Performed:   BUYER BEWARE!!!!!

UPDATE!! I still have a propane leak that Tacoma RV supposedly addressed and yet again could not duplicate (of course), which they addressed under the
factory 1 year warranty period. I guess I will have to try to fix it myself. If it blows up, I guess maybe my relatives will sue Tacoma RV. They don't even
seem to care about their customer's safety, just whether they collect money from the manufacturer for warranty work.

I thought I might be the exception and not the rule with my horrible experience with Tacoma RV, until I began reading a number of online reviews about
Tacoma RV.

I bought a brand new 2015 Passport from Tacoma RV, and had an issue with the refrigerator not working immediately. When I called Tacoma RV the first
time to set an appointment to get the trailer in, they let me know it would be 2 months before they could get it in, stating they were too busy to get it in
sooner. I got it into them after the 2 months, and they sent it back out, saying they could not duplicate the problem, which is understandable considering
it was intermittent. I picked it back up and took it out immediately, duplicated the problem again, and called them to get it back in for service, and they
told me I would have to wait another month. I waited the month, got it back to them, and then they completely forgot about me for 3 months, with my
trailer sitting on their lot!!! I finally called them and asked what was going on with it, and they immediately rushed it out the door saying they could not
duplicate the problem again. I took it out immediately, duplicated the problem multiple times again, and called them back. I had to wait another 2 months
to get it in again, even though they had just had it for 3 months. I finally got it back in again, and again they tried to send it back to me, saying they could
not duplicate the problem!!!

At this point, I told them to have the refrigerator plugged in Friday night, and leave it running until I arrived on Saturday, and prove to me it was working. I
got a call a few hours after I talked to them, after telling them to do this, and all of a sudden they duplicated the problem, on Friday.

Tacoma RV finally contacted Keystone regarding the refrigerator; apparently they realized I would no longer accept the "we cannot duplicate the problem
excuse." Keystone had them replace the cooling unit in the refrigerator. They replaced the cooling unit, said they tested it and it worked fine. I took it out
right away, tested it, and now the refrigerator does not work at all !!! I waited another 2 months to get it back into them, and after a couple of weeks, they
called me and told me that they had just gotten authorization from Keystone to replace the cooling unit. Tacoma RV did not even know that they had
replaced the cooling unit already, which was why the refrigerator did not work at all anymore. At this point, Tacoma RV finally got authorization from
Keystone to replace the refrigerator. Of course, with a long wait for the refrigerator to arrive.

At this point, the camping trip I had planned for a year, and one of the main reasons I bought the trailer, came up. I had been telling Tacoma RV for
months; whatever you do, just make sure it is done before this camping trip. I ended up checking my trailer out from Tacoma RV to take on the camping
trip, without a working refrigerator, in 100+ degree heat. I spent a lot of time and money on ice and trying to preserve food. I then had to return the
trailer to Tacoma RV, with yet again, a wait.

Tacoma RV finally replaced the refrigerator, and I just picked up the trailer today (10/10/2015).

I purchased the trailer from Tacoma RV on 9/20/2014. I have dealt with this problem with Tacoma RV for over a year now!!! I have had to cancel several
camping trips due to Tacoma RV, and have had a lot of food go bad. I spoke with Ladonna, the owner, and she blames it all on Keystone.

I sure hope it is actually fixed this time.

Once the sale is complete, you don't seem to be important to Tacoma RV anymore.
  Evaluation of Service Performed:   Extremely poor.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   6/29/2011
  Work Done on:   5th Wheel Trailer
  Service Performed:   My fiver developed a small water leak into the forward closet. This leak will probably be hard to find. This is a job for SealTech, a diagnostic test I had read about, which involves increasing air pressure inside the rig while swabbing the outside with a liquid that bubbles at leak sites—similar to finding a leak in a tire. I went online to the SealTech service locations site http://www.rvleaks.com/locations.htm The first service center I tried reported no leaks found on roof, one leak over a kitchen window at the rear of the rig. “Roof membrane is thin—absorbing water rather than repelling.” The proposed solution was to remove the existing membrane and replace it with a new one. It would take 2 to 4 weeks to schedule the job and the rig would be in the shop for a week—at a cost of about $4,000! The four year old rig had a 12 year roof membrane warranty, so I sent photos and recommendations to the membrane manufacturer; the roof warranty manager said the conclusion and recommendation was nonsense, suggested that I try any other service center.

I searched for and found another SealTech service center, Tacoma RV Center. Their SealTech technician found 8 leaks around the windows, 2 leaks on the upper front cap, and 14 leaks on the roof—recommended and performed a $600 roof seal using “lap seal”. The leak was still present during the next rain. Without additional charge, Tacoma RV Center performed another SealTech test and sealed a few more leak sites near the leak—successful this time. They also corrected a Dometic refrigerator design failure; a thin plastic drain tube that became brittle and broke in less than 4 years. The refrigerator had to be removed to replace the brittle tubing with tough flexible tubing similar to a water hose that looks like it will last forever. The two service managers I worked with were excellent, watching and listening carefully as I showed them the problems—then frequently supervising the repairs as they were being done. The waiting area has TV, freshly popped popcorn, vending machines, and comfortable chairs.
  Evaluation of Service Performed:   I was very pleased with my entire experience at Tacoma RV.
  Value of Service:   Excellent
  Quality of Service:   Excellent



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