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Company
RV World LLC 4401 East Prospect, Fort Collins, CO 80525 970-493-5400 Email Address: [email protected] Location on Google Maps Latitude: 40.566407 Longitude: -104.995469 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 7/25/2018 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Repairs to TV wiring and slides | ||
| Evaluation of Service Performed: |
Our family has been using RV World for various work
on multiple RV�s for many with satisfaction on most accounts. We even provided pest services to this company for many years as PestRite & RiteCorp as well as purchased RV antifreeze for many years for our large spray rigs. Never did we have any problems and if we did they were resolved by both sides. Unfortunately that was not the case on or about July 25th, 2018 when we requested that RV World perform service on a new unit that we purchased which needed some work. We asked you to look over the unit for any problems before we took it on our first trip and let us know but that we could not figure out what was happening to the TV�s and there seemed to be a problem with the driver�s side slide out as well. Tyler called me prior and got my approval to make the corrections and repairs to both issues which we assumed would be remedied upon our return. When we went to pick up the unit on July 30th after hours the keys were supposed to be in one of the storage compartments and they were not so I called you the following day to pick up the keys. That evening upon arrival the rigs brand new batteries where dead so we could not pick up the unit until the next evening as I did not have a ride the following day. Upon contacting the both of you about the frustration, we reported that the dome light was left on for multiple days and was still on in the truck when we came to get it. You both told us you would charge the batteries and it would be ready to go the following day which it was. So three days later we finally were able to bring the rig home. Neither of you seemed to care allot about our concerns and treated me like I was a pain which I thought was strange because that had never happened in the past. Fast forward to January 5th, 2019, we decided to sell the unit and move into a truck and 5th wheel for reasons that don�t really matter in this case. We put the rig up for sale and upon the 1st showing I tried to pull out the slide you worked on and it basically dropped the slide guide out of the bottom and broke it in half. This was not only embarrassing it killed the sale. Upon this discover I got second and third opinions not disclosing that it had been worked on and they both confirmed that the guide had be broken due to miss adjustment attempts and that this is usually what caused these types of problems. IO asked them if jostling going down the road would cause this and they both said that it would not and that it was so far out of adjustment that there was not way driving would cause the problem. I struggled for a few days on how to approach the both of you because I have been in business for myself for most of my adult life and never wanted to be accused of cheating someone on service. On or about January 14th 2019 on contact you Kim and tried to discuss the situation over the phone. I reiterated the TV�s seemed to be working fine but the slide was a problem and considering the problems we have had previously we did not trust in your ability to make the fix on the slide because it was in worse shape now than when we brought it to you. You then became agitated and defensive and claimed no wrong doing which in fact I never accused you or your company of. I merely stated that we had a problem that needed to be remedied and that I was not comfortable having you look at my rigs any further and that I would like a refund on that portion of my bill which was about $350.00 according to the tickets provided which were not very detailed in what was done. It looked to be all labor and no parts. On January 21, 2019 at about 10:30AM I agreed to bring the rig in to have you take a look. Tyler and I walked outside and as soon as we got outside the doors he made several accusations to the effect that we had caused a problem with the slide. His statement to me was �Don�t you think we test these slides many times before we give them back to our customers�? I responded that I was sure they did and that seemed like a professional way to handle that particular service. I then tried to state that I was not there to try to get something for nothing but to solve a problem with my rig that I could not sell until fixed but Tyler made other accusations to the effect that I was being dishonest and questioning my integrity when I was only trying get a problem taken care of for which you were hired to resolve. In any case the conversation exploded into very unproductive comments so I got in my rig a drove away before things got worse. I was not treated with any semblance of professionalism and was in shock at what just accrued in a place of business. This needs to be resolved and I need all service reports and any service photos that were taken on the work approved on the slide. I am kindly requesting as a step to resolve the situation to our satisfaction a refund of $350.00 because the repairs were not made to the slide as agreed and considering what occurred today I have no desire to utilize your service moving forward. I have included a self addressed, stamped envelope to you to place this information with a check payable to Mike Burns. I will allow for 10 days before I need to take further action to remedy the situation up to and including informing BBB and filing a complaint, filing for legal action in small claims for which I will seek ALL expenses incurred and will be entitled to legal fees, and using all social media platform to let the public know how I was treated. I am deeply disappointed that we could not come to a satisfactory agreement. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 8/1/2016 | ||
| Work Done on: |
Class B
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| Service Performed: | Refrigerator service | ||
| Evaluation of Service Performed: |
Charged me $400 for diagnostics and then did not give a diagnosis or repair. Did not have vehicle ready by end of day as agreed. Failed to reinstall screw
cap covers, lost them, and would not replace them. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 12/28/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
There was no power getting to the generator to start. I knew it was a fuse somewhere but never would have found it on my own. They found it, fixed it and
didn't soak me for a bunch of diagnostics or the part. Also had them change the oil, air filter, and fuel filter on the generator. I provided the filters and they got me in and out in about 5 hours. |
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| Evaluation of Service Performed: |
I wasn't traveling so I had made an appointment, which took about 1 month to get in for service but I wanted to find a trustworthy and reliable repair shop.
They exceeded my expectations and I will definitely be returning to them for service in the future |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 5/27/2009 | ||
| Company Contact: | Tyler, Amber, Kim | ||
| Work Done on: |
Class C
Toad |
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| Service Performed: | Various times; fresh water inlet replacement, Firestone airbag install, toad setup, faucet one touch replacements. | ||
| Evaluation of Service Performed: | Stopped going to KC RV/CW in Longmont after 1 visit. Horrible customer service. RV World has outstanding customer service. Tyler is meticulous and does things as he would want them done on his rig. Will always be a repeat customer! | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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