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Company
Reliable Imports and RV 438 S Ingram Mill Road, Springfield, MO 65802 417-864-6800 Email Address: [email protected] Location on Google Maps Latitude: 37.204626 Longitude: -93.227782 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 10/19/2020 | ||
| Company Contact: | John Steuber | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Had warranty work done shortly before the end of the warranty period. (1) Hot water heater only worked on propane, (2) grip
handle loose, (3) floor trim loose, (4) light fixture cover would not stay on, (5) roof leaks, (6) basement doors locks not working. |
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| Evaluation of Service Performed: |
Waited weeks for parts. Never got a call with updates so had to call them. One part was incorrectly ordered and had to be
reordered causing more delays. Out of the six items only half were repaired. Sent email to John Steuber stating items were not fixed, but did not get a reply. Did not have any hopes that they would ever fix the items so I did not try to attempt getting them to complete their work. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 9/15/2016 | ||
| Company Contact: | John Steuber: Service Manager | ||
| Work Done on: |
Class B
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| Service Performed: |
Several small simple warranty Items; Toilet floor lever
sprung off. |
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| Evaluation of Service Performed: |
After waiting almost 3 months for "parts to arrive", I
got an appointment, and then they kept the rig for weeks. Picked the rig up after hours, and when I opened the side door for the first time on the way home, I found they had torn the sliding screen door off the track, and then left it that way for me to find. They also replaced a cabinet latch that I had EXPRESSLY told them in written instructions did NOT need replacing. In doing so, they stripped out the screws and now not only is the latch screwed up, but so is the door. I emailed them several weeks ago as to how they were going to rectify the problem, nothing, no return correspondence. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 4/22/2011 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Had our rig towed to this shop for a transmission leak - we were 100 miles away and told this is the 'only place' that was able to do work on our class A. | ||
| Evaluation of Service Performed: | Unable to find any leaking after I had already 'leaked' at two different gas stations. Picked it up and hit the road, two states away we lost all of our transmission pulling into a campground. Brought it to a transmission shop and the problem was easily located and promptly fixed at a quarter of the price the original shop charged to tow and 'look' at our problem. | ||
| Value of Service: | Fair | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 10/25/2010 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Replaced hood and front panel, replaced leveling jack wires, motor, and fluid, repaired leak in cooling system | ||
| Evaluation of Service Performed: | Excellent | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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