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Reliable Imports and RV
438 S Ingram Mill Road, Springfield, MO   65802
Email Address: JSteuber@vtaig.com
Location on Google Maps           Latitude: 37.204626   Longitude: -93.227782
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  Date of Service:   9/15/2016
  Company Contact:   John Steuber: Service Manager
  Work Done on:   Class B
  Service Performed:   Several small simple warranty Items; Toilet floor lever
sprung off.
  Evaluation of Service Performed:   After waiting almost 3 months for "parts to arrive", I
got an appointment, and then they kept the rig for
weeks. Picked the rig up after hours, and when I
opened the side door for the first time on the way
home, I found they had torn the sliding screen door off
the track, and then left it that way for me to find.
They also replaced a cabinet latch that I had EXPRESSLY
told them in written instructions did NOT need
replacing. In doing so, they stripped out the screws
and now not only is the latch screwed up, but so is the
door. I emailed them several weeks ago as to how they
were going to rectify the problem, nothing, no return
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   4/22/2011
  Work Done on:   Class A - Gasoline
  Service Performed:   Had our rig towed to this shop for a transmission leak - we were 100 miles away and told this is the 'only place' that was able to do work on our class A.
  Evaluation of Service Performed:   Unable to find any leaking after I had already 'leaked' at two different gas stations. Picked it up and hit the road, two states away we lost all of our transmission pulling into a campground. Brought it to a transmission shop and the problem was easily located and promptly fixed at a quarter of the price the original shop charged to tow and 'look' at our problem.
  Value of Service:   Fair
  Quality of Service:   Poor
  Date of Service:   10/25/2010
  Work Done on:   Class A - Gasoline
  Service Performed:   Replaced hood and front panel, replaced leveling jack wires, motor, and fluid, repaired leak in cooling system
  Evaluation of Service Performed:   Excellent
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   bnjpeacock@yahoo.com

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