RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Camping World 8198 Gander Way, Roanoke, VA   24011 (888) 501-8405 Location on Google Maps           Latitude: 37.359417   Longitude: -79.962781 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   11/1/2020   Work Done on:   Travel Trailer   Service Performed:   It started a year ago , I had our camper there for 3 months getting new axles leaf springs, by the time they completed work we were at end of summer and only used it 1 day and parked it for the winter, then took it out this year and motors on both sets of Electric landing, microwave got very hot, slide wouldn�t work, it was there 2 months and they called and said work was complete, the service person wasn�t there went we picked it up and get home and found out that they checked the back set of electric legs and they still don�t work, piss poor service and management   Evaluation of Service Performed:   Poor   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   10/15/2017   Work Done on:   Class A - Diesel   Service Performed:   leak in washer, inverter issue   Evaluation of Service Performed:   Great work Ellis knows what to do ...Tony tech very good job   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   8/22/2017   Work Done on:   Class A - Diesel   Service Performed:   Find and fix parasite voltage drop and Satellite issues.   Evaluation of Service Performed:   Ellis, service adviser, Mr Glen Technician and Mr Tony Technician are so good at there jobs, found the problem.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/14/2017   Work Done on:   Toad   Service Performed:   Install parts to allow towing   Evaluation of Service Performed:   If you are thinking about service work being done here, think again. You would think that people who only work on RV's would be professionals but that is not the case here. Had to order parts two weeks ahead of time (not a problem) but they did not order all the parts required to do the job. Charged me for more than twice the man hours it took to install the parts they did have. Charged me 4 hours labor that was not required, more than $400.00. Don't even think about it, go someplace else   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   5/20/2016   Work Done on:   Class A - Gasoline   Service Performed:   Align awning arm that would not close. Replace A/C under extended warranty, would not cool.   Evaluation of Service Performed:   Charged $64.50 diagnostic fee for awning and was told to just let it slam shut. Still doesn't close. Charged $64.50 to diagnose A/C, yep, it doesn't cool. Replaced A/C but then needed new thermostat because old was not compatible. Charged $318 for thermostat available on internet for $50, plus $193 to install thermostat where one existed before. Complaints at time of payment and over past 5 months to Camping World have not resolved the issue. Just gave up and told them to forget it.   Value of Service:   Poor   Quality of Service:   Fair       Date of Service:   2/1/2016   Work Done on:   Class B   Service Performed:   Waste pump fixed   Evaluation of Service Performed:   Just a horrible experience. I drove my RV to Camping World of Roanoke to get a waste pump fixed. At the service desk, they told me if I joined the Good Sam's Club, I would receive 25% off labor and parts. They said labor was $125 an hour, so I said OK and they escorted me to the front to buy a membership. So far so good; but that was the end of good!! The repair took 4 hours, but it was there over a month. They never returned my calls; you could say they had poor communication; but that would imply there was some communication, along the way.Finally, I got a call and it was ready-- great. I went out to pick it up and was presented with a bill that was about 36% over the estimate. Upon examination, I saw there was no promised discount of 25% anywhere, and I had been charged about $80 for a BS supply surcharge--this was not in the original estimate either. I questioned the person, and I could tell she was very uncomfortable about the bill. She stated that the computer made the decisions about the Good Sam's discounts, not her. She was the same person that sold me the membership and offered the 25% discount to start with; I guess the computer changed its and her mind. Exasperated, I asked for the keys and the RV. She gave me the keys and pointed down the road to a muddy unimproved grassy lot. I waded through 5 inches of mud to get the RV and initially got stuck. There was a full concrete curb I had to drive over to get out, which scrapped my undercarriage. One hell of a mess - adding insult to injury. After I cooled off for a couple of days, I called the service manager and left detailed messages 3 times; he never returned my call. So it looks like I made 2 mistakes--using Camping World and buying that membership. Now. I receive flyers from Camping World and Good Sam's on a regular basis; they just remind me of my horrible experience and raise my blood pressure! Never Again.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   9/30/2013   Work Done on:   Class C   Service Performed:   We had a tow system and two TVs installed on a used Class C.   Evaluation of Service Performed:   Camping World did a poor quality job on TV installation and placed one too close to wall and couldn't open DVD player. Some of the wiring installed on tow system was wrong and almost damaged our electrical system, had to take to car dealer to diagnose and fortunately CW found their loose wire, but didn't really accept responsibility for causing the problem. Poor quality, poor training in electrical/electronic areas of service, very little accountability, rarely will return phone calls or emails, difficult to trust their work. Camping World has some friendly sales folks in store and camper sales and the service estimators are friendly. Their prices for service are high, plus you have to pay for their mistakes in their extra labor time and repeat returns to Camping World to repair their work. It seems they are too focused on making sales that they sacrifice the quality of service, trust, and customer satisfaction.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   4/5/2012   Work Done on:   Class A - Gasoline   Service Performed:   Repair of broken commode and empty black tank that was 2/3 full of sewage.   Evaluation of Service Performed:   On 4/6/2012 I went to pick up my motor home that I purchased at Camping World on Jan 28,2012. They had replaced the commode but the monitor still registered that the black tank had sewage in it and the smell was bad. When I got it home I checked and they never dumped the tank. When I bought it it was like that and I took it back and they did not fix it and gave it back to me that way. Sorry place of business and they don't mind ripping people off.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   3/17/2012   Company Contact:   800-626-3636   Work Done on:   Class A - Gasoline   Service Performed:   Repair commode, cables for TV antenna, repair noisy brakes, empty 2/3 full black tank, fix air conditioner on top of coach and on the chase, repair the check engine light, repair the gas gauge on the motor home, suppose to dewinterize and check the water lines.   Evaluation of Service Performed:   Received a call on 3/28/2012 that part of work was finished and I could come and pick it up. When I got there none of the work was done. I have complained to the head office but nothing seems to do any good.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   6/25/2011   Work Done on:   Class A - Diesel   Service Performed:   I had my RV there several times in the summer of 2011. They installed tires completely wrong, worked on electrical problems creating worse ones, charged for roof coating and generator service they did not peform, left debris inside which destroyed the tile floor as it got under rollers of slide- out, cracked housing of search-light and more, and then charged me over $10,000 for these horrible repairs. Small damage body repair and partly the control pad for the leveling system were the only things done half-way correct, and for those they way overcharged me!   Evaluation of Service Performed:   Altogether Camping World almost killed me and my wife by doing such poor repair work that the resulting irratic swinging of the coach back and forth on mountain roads could have been fatal. They kept our RV for weeks after we told them how important it was to get it for my wife to use it to travel to her dying mother, and when I came back for it the first time I just left it after inspecting all the repairs which had not been completed. Aside from that of all the items they "repaired" only a couple were actually somewhat fixed, the rest was either not done or done so poorly it needed to be done again, and tire change and electrical work as well as carelessness resulted in lots of additional damages to my RV! I would NEVER recommend anyone has ANY work done at Camping World in Roanoke EVER!!!   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   1/13/2011   Work Done on:   Class A - Gasoline   Service Performed:   Brought in for a State Inspection and to have the motorhome checked over because I recently purchased it. They found some stuff wrong and gave me a price to fix. Not all of the items were fixed that they said. Tech said I needed a turn signal switch, that was not available anymore. This motorhome is a Winnebago and they are a Winnebago dealer. So I called Winnebago myself and ordered the part. Cost over $100.00 with shipping. Tech found out after taking the switch out that it was a wire broken and not the switch. Also they were supposed to check the water system for leaks. After I got home the toilet was leaking. I spent over $2100.00 for very poor repairs. Never will go back. GM said for me to come back and he would make it up to me. Thats a JOKE..............   Evaluation of Service Performed:   Very poor repairs. Everyone there is lacking in knowledge of RV's and customer service. Technicians are sloppy. I think they will hire anyone. Worst place I have ever been for RV service.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   8/9/2010   Work Done on:   5th Wheel Trailer   Service Performed:   Replace TV antennae   Evaluation of Service Performed:   Work was done well and quickly, but we were charged for 90 minutes labor and it only took 35 minutes. Explanation was that they charge the "book rate".   Value of Service:   Poor   Quality of Service:   Good   Email Address of Reviewer:   [email protected]       Date of Service:   4/13/2010   Company Contact:   Kim Kovac   Work Done on:   Class A - Diesel   Service Performed:   Install brake controller, state inspection, routine maintenance   Evaluation of Service Performed:   Work took a day longer than promised. They failed to perform the oil change requested (didn't charge me for it). They would have done it but I needed it back for a trip. Brake controller installation was very well done - neat and clean.   Value of Service:   Good   Quality of Service:   Good Page last updated: 4/20/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster