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Tiara RV Sales
3260 Cassopolis, Elkhart, IN   46514
Email Address: [email protected]
Location on Google Maps           Latitude: 41.7328191   Longitude: -85.9736195
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  Date of Service:   4/29/2017
  Company Contact:   Todd Cornell/Ken Wirth/Rich M/ Scott
  Work Done on:   5th Wheel Trailer
  Service Performed:   Bought BRAND NEW 5th Wheel from them. Only had it 1
hour before electrical was all screwed up due to
THEIR faulty work of putting winterizing package on!
We were told by them that they would pay for the re-
do from repair shop because they messed up....they
didn't! They claim they can't now because the
invoice isn't detailed enouugh!! It's 2 pages worth
of crap that this other shop had to fix due to them!
  Evaluation of Service Performed:   Crappy, poor!
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   5/28/2015
  Work Done on:   5th Wheel Trailer
  Service Performed:   Installed awning.
  Evaluation of Service Performed:   They were super helpful, did excellent work and answered all of our questions with a smile. Very helpful people with lots of knowledge in the RV industry.
Highly recommend
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   3/1/2013
  Work Done on:   5th Wheel Trailer
  Service Performed:   Replaced Progressive Industries power management system, install generator, install satellite television dish, fix door lock and numerous small repairs on a
brand new DRV Mobile Suites.
  Evaluation of Service Performed:   This is the worst service shop I have ever been to. We bought a brand new camper from them and when we arrived to pick it up we were told that they only
had one person in the service shop and he was unable to do the work we had agreed on when ordering the camper. They called in a friend of the owner to
swap the generator and satellite dish from our trade in to our new camper and he was barely competent and left the project uncompleted so that I had to
have another shop finish the install.

When our electricity failed while still swapping from our old camper to the new one they were unable to fix it. They had to tow it to the factory for the easy
replacement of the power management system. When I brought the camper to the factory a year later for some repairs the factory was amazed that the
work Tiara did was so bad.

Window shades that they were to install were sized incorrectly and when we went back in the fall to have it re-done they still couldn't get the measurement
right! Crystal, the service manager, was incredibly inept and rude. This poor service is on going. It seems they just wish to sell campers but not do the
service. I would never go back to Tiara RV or recommend them to anyone.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]
  Date of Service:   3/22/2010
  Work Done on:   5th Wheel Trailer
  Service Performed:   Holding tanks replaced
  Evaluation of Service Performed:   The service department was great. They replaced our tanks and showed us a few other minor issues that needed attention that we were unaware of, we appreciated that. They performed all work in a reasonable amount of time in a courteous and professional manner. We were well pleased.
  Value of Service:   Excellent
  Quality of Service:   Excellent

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