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  Company
Simonsen Generator
Country Club Drive, Tucson, AZ   85714-2005
888-266-9581
Email Address: service1@simonsengenerator.com
Location on Google Maps           Latitude: 32.170583   Longitude: -110.9263215
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  Date of Service:   3/9/2017
  Work Done on:   Class C
  Service Performed:   Check generator as it would not start.
  Evaluation of Service Performed:   Brought my Class C RV in as the Onan generator would not start. I said
that it must be the fuel pump as I heard no clicking when I tried to start
it. They charged me 1.4 hours ($126) to tell me it was the fuel pump but
could not fix it right away so I made another appointment for the
following week which I later cancelled. They verbally quoted me 8 hours
at $90 an hour plus parts and tax. I thought that was expensive so I make
an appointment at another place (Jeff's Auto Repair in Green Valley, also
authorized Onan service dealer) to check with what they had to say. They
looked at it and confirmed that it was the fuel pump, and that was at no
charge. They quoted me that it would be less than $500 in total. I had
them do the work the following day and the total including labor, parts
and tax was $284. Big difference. They even took the time to let me start
the generator and ask and questions. They guarantee their work as well.
Very satisfied with them.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   gkevinhannah@gmail.com
 
 
  Date of Service:   8/20/2015
  Work Done on:   Class C
  Service Performed:   If you are in the Tucson area and need generator service I am happy to recommend Simonsen Generator Service (520 889-9581). Our Generac QP 40 (4Kw),
has given excellent service (though we haven't put many hours on it, over the last 2 years and 26,000 miles), but began to run rough, especially at the
higher altitudes we experienced on our last trip.

It became hard to start and once running would load up and die when the heavier loads like AC, Microwave or water heater were applied. I had used
Simonsen for parts/spares in the past but had never taken the rig in for service. I called and booked an appointment, their labor rate is a reasonable $90
an hour. After discussing the symptoms with their staff we all concluded the obvious, probable clogged/dirty fuel filter. They replaced the filter and pulled
the carb off, disassembled and we found fine gritty sand like material in the bottom of the bowl. They used a healthy dose of carb cleaner, blew everything
out with compressed air, put it all back together and it ran like it should (and always has). I ordered a pair of extra oil, air and fuel filters for my spares
locker but they could not be had same day. Generac parts are notoriously hard to come by, hence my buying 2 of each. They should be in by Monday.
  Evaluation of Service Performed:   The bill came to $190 including 2 hours of labor, a new fuel filter and shop supplies. Simonsen is located on the south side of Tucson just a short drive from
Camping World and most of the large RV dealers and a number of RV parks. Good guys, good service.
  Value of Service:   Very Good
  Quality of Service:   Very Good
 
 
   
 
 
  Date of Service:   10/14/2009
  Work Done on:   Bus Conversion
  Service Performed:   Generator would not start they checked relays and switches
finally decided it was a weak battery. Had them change a
12 inch by 1/4 inch fuel line with 2 new clamps. When I asked what I owed he said there was no charge.
  Evaluation of Service Performed:   These people know there way around generators,very professional. Would highly recommend this shop
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   Taob43@aol.com
 
 
  Date of Service:   8/9/2009
  Work Done on:   Class C
  Service Performed:   Complete tune up of Onan 4000 generator[500 hrs], air filter, oil change, fuel filter, adjust valve clearance, new spark plug, carburetor adjustment, load adjustment.
  Evaluation of Service Performed:   Steve was the mechanic he was excellent, the appointment was on time and finished as promised. The price was as quoted. If you need advice or work done on your generator, I would recommend them without reservation. They are very professional.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   Forbesk1@aol.com



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