RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Sandcastle Motors 5265 Hwy 70 W, Morehead, NC   28557 252-240-3188 Location on Google Maps           Latitude: 34.740319   Longitude: -76.815071       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   12/28/2007   Company Contact:   Robby Jones   Work Done on:   Class C   Service Performed:   Water level indicators did not indicate properly. Also needed assistance with winterizing   Evaluation of Service Performed:   Took RV to Sandcastle for appointment the following day. Arrived at 4:45, they close at 5 pm. Service tech asked if RV was winterized - it was not. There was a very cold snap coming that evening and he put my RV into a shop bay to keep it safe. The next day I picked it up and all is well. The tech also assisted me with winterizing tips - all at no charge. Excellent service   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/24/2007   Work Done on:   Class A - Gasoline   Service Performed:   Water heater   Evaluation of Service Performed:   Electric on water heater never worked but we were using the coach so much that we couldn't find the time to take it in for such a minor issue. Got around to it yesterday and Ken did an outstanding job in short order. I do not know how he got in the small area to fix it. It gets better: they fixed it at no charge even though we bought the coach more than a year ago and it was our delay in getting it back. Very nice folks that work hard to take care of a customer.   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   10/6/2006   Work Done on:   Class A - Diesel   Service Performed:   Hydraulic leak, A/C fan, minor interior work and various adjustments. 2005 Crescendo   Evaluation of Service Performed:   I was very pleased with the way all the problems with our RV were handled. Not impressed with the attitudes of my sales person or acting business manager but Frank and his staff in the service dept are as good as they come. I was treated with the up most respect by Frank and his staff. They took care of my problems quickly and professionally. They have also been very helpful to us by phone with several technical support questions when my husband called. If sales and sales management were as quality as their service, this dealership would be world-class. We have owned 4 A class RVs and are really enjoying our Crescendo!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/7/2006   Work Done on:   Class A - Gasoline   Service Performed:   Several PDI items on a 2001 Itasca that we bought from them. They had to order a skylight...it came in in a matter of days and we had an appointment very quick. Several other minor plumbing problems had developed that they fixed also.   Evaluation of Service Performed:   Fantastic. Ken gave me the PDI and walkthrough...he really knows Class A's, even though they do not sell the Itasca. He knew everything about this one. The repairs were done quickly and very professionally at a very fair price. Our experience at Sandcastle has been amazing from the day we walked on the lot. No pressure of any kind and very fair price. Very knowledgeable salesman (James); very accommodating manager (Frank); super finance guy (Kim); and beyond all expectations service from Ken.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   8/1/2005   Work Done on:   Travel Trailer   Service Performed:   I have had a/c problems since the very first day. I talked to the service manager about getting someone to take a look at it. A service man was sent that day. He told me that he knew what was wrong with it and would get back with the part. It is now 6-1-06 I paid to have a new a/c installed 4 days ago.   Evaluation of Service Performed:   The work is not good because they would never came back for the repairs. When we bought this travel trailer we where promised that they would do on site service as it is permanently set up. After 5 months of phone calls and time off from work, reporting to BBB I gave up. Their sales pitch was we are 10 miles away no one will service you like us. They were right everyone else kept there promise except them.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   11/1/2004   Company Contact:   James / Kim   Work Done on:   Pop-up Trailer   Service Performed:   Bought a used 2003 Rockwood Freedom pop-Up form them. This is our first purchase of a camper. One of their service techs. took time to show me how to set the camper up, described and demo. all of the systems on the camper. HE was very friendly and knowledgeable in showing us the camper. Even though the camper was out of warranty they warranted that every thing was working when I bought it.   Evaluation of Service Performed:   After getting it home and setting it up I could not get the refrig. and heater to work. Called them and they said bring it in. I did the next day and one day later they had it all adjusted and fixed (no cost). Have called and asked several tech. questions about systems on it, and each time they answered my questions fully without making me feel dumb or that I was wasting their time.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected] Page last updated: 4/18/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster