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Company
Smith Power Products 3065 California Ave, Salt Lake City, UT 84104 801 415-5700 Location on Google Maps Latitude: 40.7403412 Longitude: -111.9605787 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 7/9/2018 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Will-call, same day service in the form of a Drive Axle Hub Seal
Repair/Replacement. We were transiting through SLC en route from Moab to Yellowstone when we encountered a rear drive axle hub seal leak. Contacted Spartan Motors Chassis for warranty repair wherein they first referred to a Super-Ford Dealer in SLC (Spartan authorized service center) who advised us of a minimum 2-month appointment wait period; called back to Spartan and was referred to contact Smith Power Products, also in Salt Lake City. |
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| Evaluation of Service Performed: |
Smith Power Products, Inc. in Salt Lake City, UT accepted our will-call, ad-
hoc service request on the same day of calling in and had us in and out in 2-hours time. Smith Power Products Inc maintains a "clean shop" practice therefore protecting your RV against collateral damage or debris. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 6/20/2016 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
We took our RV to this place to have
the differential replaced caused by S cam rusted and froze up. They replaced the differential. In the process they scratched the exterior RV paint and damaged the rims. They did discount the repair for the damage. But the driver side rear air brakes weren't put together correctly. The slack adjuster fell off and broke and damaged the internals on the drums and S cam shaft. Thus happened a month later. Clips were not installed correctly. So Freightliner has had to fix them correctly. Beware very aware of this place. If you ask them to plug in your RV to keep the house batteries charged make sure you check. Mine were destroyed because for 2 weeks they didn't plug them in after they said they did. They went below 9 volts and ruined the 4 6 volt Trojans! |
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| Evaluation of Service Performed: |
No follow thru, delay after delay.
Communication only when I called. More care is needed to take care of customer property! |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 7/21/2009 | ||
| Work Done on: |
Class C
Heavy Duty Truck |
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| Service Performed: | I was referred to Smith by Freightliner in Phoenix to troubleshoot a problem with an Allison transmission failing to up-shift when the engine brake was applied. After a 5 minute conversation with the technician, he correctly diagnosed the problem as a parameter setting, and accurately estimated both the time and cost to correct the problem. | ||
| Evaluation of Service Performed: | Superb service! The work was completed when promised and at close to the estimated cost. In addition, 6 software upgrades were also installed. The service writers were also extremely very helpful, generating an account for me to access the Internet and allowing me to overnight at the facility. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/25/2009 | ||
| Company Contact: | Ben or Motorhome Ted | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Replaced leaking transmission fill/dipstick tube. | ||
| Evaluation of Service Performed: | Excellent, they even steam cleaned the undercarriage of the coach when they were through. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 9/4/2008 | ||
| Company Contact: | Wayne, Service Writer Ben, Tech | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Allison transmission had rear seal leak and down shifting hard. Replaced seal, and installed trans computer updates. They even had me in the pit showing what they were going to do and why. Cleanest pit and facility I've seen in years. | ||
| Evaluation of Service Performed: | Took for test drive while trans learned updates. Smoothed out on shifting up and down. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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