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  Company
Fairway Ford RV Service Center
1350 Yorba Linda Blvd, Placentia, CA   92870
(714) 579-3800
Email Address: service@go2fairway.com
Location on Google Maps           Latitude: 33.8882933   Longitude: -117.8388199
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If you are the service provider and want to respond to this review send an email to admin@RVServiceReviews.com. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
 
 
 
 
  Date of Service:   3/5/2015
  Work Done on:   Class A - Diesel
  Service Performed:   Repaired dents and paint on our new diesel RV. Fairly extensive damage, although we were lucky the tree did no damage to the hand painted design.
  Evaluation of Service Performed:   We were worried about who would handle repairing our new diesel. The paint match and motorhome repair of dents are perfectly done. So relieved to have
good people who were knowledgeable and polite available for repairs that we felt so badly about. Our Progressive insurance man gave us the
recommendation for Fairway Ford, much appreciated and very satisfied. It's truly like new. LJ
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   8/13/2009
  Work Done on:   Class A - Gasoline
  Service Performed:   Troubleshoot electric problem / front air conditioning unit not working and causing generator to spit/sputter and other air to blow hot air.
  Evaluation of Service Performed:   Great. The repair was completed quickly, a start capacitor was replaced on the offending air conditioner. The service writer telephoned as soon as the problem was located and updated on what the repair cost would be. Our motorhome was repaired and ready for pick up the same day. The only "complaint" we would make is that picking up the vehicle needs to be streamlined. Ours was behind several other motorhomes and we waited an hour for it to be brought up after he had paid for it.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
   
 
 
  Date of Service:   5/5/2008
  Work Done on:   Class A - Diesel
  Service Performed:   Fairway Ford RV Service Center: I brought my brand new RV to Fairway Ford for warranty issues. I had several issues that needed to be addressed and the service center has had my RV for the better part of 8 weeks (not including 6 days I retrieved it for camping trips). The problems I’ve had with Fairway Ford RV Center stem from dishonesty, sub-standard work practices and thievery.
  Evaluation of Service Performed:   DISHONESTY: There were several issues that needed attention on my RV and when I dropped it off (three times over an 8-week period) I left detailed instructions with the service representatives (Russell & Robert) regarding the problems I was having. I also followed-up with a phone call each time. On each occurrence, I always received a response such as “We’ll get on this” or “We can have this fixed in a week” or something to that effect. I would always give the service techs a time-line on when I needed to pick up the RV for my next trip. Each time I picked up the RV, there was at most, one issue fixed. Most times nothing would be done until I called for an update.

I asked the service rep, Russell, several times to call me with an update on the progress of the work. I never received a single phone call. On several occasions, I was in contact with the Fleetwood Warranty Representative (maker of my new RV) and explained to them that Fairway Ford should be calling with a claim for some or all of the problems I listed. The Fleetwood representative had record of only one issue Fairway Ford had contacted them about, even though Fairway Ford had told us they were in contact with Fleetwood on several issues. This was a bold-faced lie.

One issue in particular, a suspension airbag problem that I requested be addressed immediately, was ignored for several weeks. This was after I was promised it would be looked at on 4/28/08 (among several other issues). By 05/05/08, nothing at all on the coach had been done.

SUB-STANDARD WORK PRACTICES:

Issue #1: My main pop-out would slide out 1” while driving. I was told after a visit that this was fixed. By the time I arrived home, the slide had popped out 1” again.

Issue #2: Most likely during repositioning of my new RV in the storage area of the Ford yard, my RV was backed-in to something, causing a small amount of paint damage on the tail light area.

Issue #3: During a stay at the service center, the screen on the front entry door of the RV was punctured in two places. This was brought to the attention of the service representative and he stated they would fix the damage. The fix on the damage was worse than before and was ripped in another area. They also left a large grease spot on my entry step. This was brought to their attention and this time they fixed the screen and wiped the grease, but scratched the entry door in several places in the process.

THIEVERY: On one visit, after picking up my RV from the service center, I noticed some change missing from a cup holder next to the entry way of my RV. On the next visit, I purposely left more change in the same cup holder ($1.40 in change). Upon picking up the RV, I immediately noticed that only $0.64 remained in the cup holder. This was brought to the attention of the service center representative and the service manager at Fairway Ford.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   lunitik@nbfa.org



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