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  Company
Cummins Mid-South
6600 Interstate 30, Little Rock, AR   72209
501-569-5600
Location on Google Maps           Latitude: 34.687798   Longitude: -92.307521
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  Date of Service:   7/28/2015
  Work Done on:   Class A - Diesel
  Service Performed:   Attempted to identify and replace air intake heater grid circuit breaker.
  Evaluation of Service Performed:   Super nice people with a brand new shop in that includes water and electric hookups for RV's. I needed a circuit breaker (Freightliner part) for my 2000 RV.
Although I had the old part they couldn't find a replacement. They tried several places, including the local Freightliner dealer, without success and finally
replaced the old part and sent me on my way AFTER CHARGING ME $292.87. Since they didn't fix anything I didn't expect to be charged but there it is. I later
found out had they called Freightliner customer assistance they could have obtained the part number in about 5 minutes, but they never called them. Not
fixed, charged anyway, poor research - not a very good experience.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   pjcurry@gmail.com
 
 
  Date of Service:   3/11/2009
  Work Done on:   Class A - Diesel
  Service Performed:   Recall Campaign: 3 Items
1: Turbo Clock & Clean
2: Recalibration of engine controls
3: EGR Hose replacement.
  Evaluation of Service Performed:   Arrived for my appointment @ 1PM - In 15 minutes they had me in the shop and by 3:30 PM I was back on the road. Very professional technician and service writer. Extra attentive to keeping RV clean. This is a brand new facility - very nice and customer focused.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
   
 
 
  Date of Service:   5/2/2008
  Work Done on:   Class A - Diesel
  Service Performed:   Replace water leaking water pump.
  Evaluation of Service Performed:   We had one of the rare good service experiences today at Cummins Mid South in Little Rock, AR.

Developed leak in Cummins water pump en-route from Indianapolis to Texas and pulled into the dealer without an appointment.

We were greeted as we entered by the Service Manager and, although they seemed quite busy, he considered our situation an emergency and immediately assigned a tech and had us pull into a bay. All parts were in stock. Billed time was one hour, including replacing water pump, water filter and flushing coolant. Pump was covered by Cummins warranty.

Tech even insisted upon washing rear of motorhome that had coolant spray from leak.

In and out within a couple of hours.

They even honored the Cummins Power Club card for the 10% discount on the billable stuff.

A tip of the hat to Cummins Mid South.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   jmccpa@ix.netcom.com



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