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Gator Ford
11780 Tampa Gateway Blvd (Exit10 on I - 4), Seffner, FL   33584
Location on Google Maps           Latitude: 27.9836329   Longitude: -82.2756468
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  Date of Service:   1/12/2012
  Work Done on:   Class A - Gasoline
  Service Performed:   Oil change
  Evaluation of Service Performed:   They put in an extra quart of oil and left the full cap off.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   4/24/2008
  Company Contact:   Matt Cullen
  Work Done on:   Class A - Gasoline
  Service Performed:   A 65 mph vibration still existed after match-mounting and balancing tires to within normal Ford road force specs. Matt persisted and got replacement tires from Goodyear that solved that problem. I doubt other dealerships would have persevered and resolved the problem.
  Evaluation of Service Performed:   Ive been in auto-related businesses for over 40 years and in my experience the quality of service at Gator stands out. Matt Cullen personally guided the efforts for this difficult-to-solve vibration issue on a new F53 chassis RV
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   pfanstiehl@ij.net
  Date of Service:   3/19/2008
  Company Contact:   Manny Tovar in Service
  Work Done on:   Class A - Gasoline
  Service Performed:   Vibrations at 35-45 and another at 65 mph.

Travis isolated the worst vibrations via an EVA test on the chassis, pulled all 6 wheels and indexed the ones that were over-spec. When two tires (Goodyear 19.5 70 series) still were out of spec, he replaced them, checked to make sure the new ones were within spec. and balanced all 6 tires.

On the drive home I was pleased to see that both vibrations were significantly reduced. Later, I asked Manny and Travis what else theyd recommend to more fully eliminate the vibration. They checked with Goodyear and Ford and were given the answer that I should put down the coach jacks when at rest to reduce flat-spotting, and that the tires will flat-spot less as they age. Ive written articles on both tires and balancing so Im suspicious of the latter answer, but I appreciate that Manny and Travis took the time to further consult with Goodyear and Ford.

(By comparison, I had to take my previous new RV back to the dealer, Lazy Days, six times for one significant low speed vibration and they never fixed it.)
  Evaluation of Service Performed:   Very good. They are only allowed to bring tires up to Ford/Goodyear specs for road-force. Even their good equipment (e.g. Hunter GSP 9700) is not perfect for truck tires.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Email Address of Reviewer:   pfanstiehl@ij.net
  Date of Service:   3/18/2008
  Work Done on:   Class A - Gasoline
  Service Performed:   My new RV had two issues with the F53 chassis: an engine noise and two separate road vibrations. Although the engine noise emanated from the hydrovac brake booster, the Gator tech, Travis diagnosed it as a defective power steering pump and replacing the pump greatly reduced the noise. (Our RV salesman Harry at Harberson, said the noise was the transmission and it was normal. NOT.)
  Evaluation of Service Performed:   Excellent
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   pfanstiehl@ij.net

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