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  Company
Freedom RV
3735 E. Irvington Rd, Tucson, AZ   85714
800 782-2294
Email Address: agreene@freedomrvaz.com
Location on Google Maps           Latitude: 32.1631971   Longitude: -110.9145256
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  Date of Service:   4/11/2016
  Work Done on:   Class C
  Service Performed:   We were traveling in our new Winnebago class C motorhome when we experienced problems with our Onan generator which only had 4 hours of usage.
Any load would cause it to turn off. We arrived in Tucson and were told that Freedom RV was the Onan reps so that's where we headed. Although the
service department was extremely busy, the manager Brad White, seeing our distress at being held up and with reservations at the Grand Canyon,
somehow squeezed us in that afternoon. The problem was more complicated than it had appeared at first and new testing equipment was brought in and
he techs worked long and hard at diagnosing and solving the problem. A new control box was installed and our generator is working beautifully now.
Hours of work and all was covered under the warranty.
  Evaluation of Service Performed:   We were very satisfied with the professionalism, and the good customer relations we experienced . Brad White and the technicians were always optimistic
that the problem would be resolved even though it was baffling. We were treated with kindness and respect by all the Freedom RV employees.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   3/20/2015
  Work Done on:   5th Wheel Trailer
  Service Performed:   Boneheaded error on my part -- accidentally pulled out from a site with front landing jacks still down. Electric retraction/extension still worked on both
sides, but one leg was misaligned and had to be forced up inside the housing in order to travel. Called Freedom RV from about an hour away and they
agreed to look at it late on a Friday afternoon.
  Evaluation of Service Performed:   Without parts in stock, a full replacement would have required up to a 5 day stay ... and we had places to be. So they fixed me up with a temporary repair
that allowed both safe travel and adequate function until we can stop somewhere long enough for full replacement. We were back on the road within two
hours and they charged us labor only, threw in a new, slightly altered landing leg.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
   
 
 
  Date of Service:   5/15/2012
  Work Done on:   5th Wheel Trailer
  Service Performed:   Warranty work on storage compartment doors, awning, and ceiling fan.
  Evaluation of Service Performed:   OUTSTANDING!! Brad White runs a very professional and courteous service department. The techs are very knowledgeable and the work performed was on schedule and professionally accomplished. The trailer was delivered clean and on time as agreed. I will always take my RV to Freedom!! Their Service Department is their best salesman!!
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   1/8/2008
  Company Contact:   Rick Malott
  Work Done on:   Class A - Diesel
  Service Performed:   Pre-delivery inspection, walk through & training, minor service "Fixes" and coach warranty work:
Bay door Latch Adjustments, Satellite system, fresh water system sanitation, light fixture, energy management. system monitor and window shade replacement, replacement of defective front heater blower fan, slideout awning re-attachment.
  Evaluation of Service Performed:   Not withstanding Hydro-Hot service performed on trade in rig, owned prior to purchase of new rig, all aspects of service provided on new rig were outstanding and performed beyond mere quick fix by RV Tech. Darrell who was extremely thorough, careful, and professional and was able to answer all questions or to obtain answers.
  Value of Service:   Excellent
  Quality of Service:   Excellent



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