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  Company
Monaco Las Vegas
7485 Dean Martin Drive, Las Vegas, NV   89139
702-407-1949
Email Address: service@monacolasvegas.com
Location on Google Maps           Latitude: 36.0537604   Longitude: -115.183595
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  Date of Service:   3/8/2009
  Company Contact:   Andy Jackson
  Work Done on:   Class A - Gasoline
  Service Performed:   Electrical short somewhere in the headlight system. Caused burned out rear view monitor. Fixed problem, replaced monitor. When problem reappeared they quickly got us in worked on us even when warranty might not be valid.
  Evaluation of Service Performed:   Brand new, multi-bay shop with all Monaco trained tech's . The people there are friendly and the Service Manager, Andy, did a great job in keeping us informed. No camping on site but scheduled appointments to fit our convenience. Will definitely return to them if any further repairs are needed.
  Value of Service:   Very Good
  Quality of Service:   Very Good
 
 
  Date of Service:   1/29/2008
  Company Contact:   Ron - Service Manager
  Work Done on:   Class A - Diesel
  Service Performed:   New diesel coach. Several warranty issues.
  Evaluation of Service Performed:   Ron, the new Service Manager, has been brought in to bring things under control in the service area. His attitude is that you don't know what you are talking about and he does. If he does not think it is an issue, it does not get looked at. Several things were fixed correctly and several issues were ignored because Ron did not feel that they were issues. Several items that were repaired still do not work.

Monaco Las Vegas set up in a complex of buildings that are not designed for motorhome work. So there is no service parking and no one is allowed to stay in their coach overnight. There are no signs directing you to the service office, which is in a different building from sales. When you pick up your coach after service, you will find it parked in the dirt across the street.
  Value of Service:   Fair
  Quality of Service:   Poor



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