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  Company
RV Corral
1957 Hwy 99N, Eugene, OR   97402
541-743-0744
Email Address: thervcorral@yahoo.com
Location on Google Maps           Latitude: 44.0852626   Longitude: -123.155355
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If you are the service provider and want to respond to this review send an email to admin@RVServiceReviews.com. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
 
 
 
 
  Date of Service:   7/15/2013
  Work Done on:   Class A - Diesel
  Service Performed:   Replaced slide wiper seal, adjusted bound up MCD day shade, and fixed battery charge line.
  Evaluation of Service Performed:   We had an appointment for the day the service work was done. The techs got right on the work as scheduled. All the work was completed in a timely
manner and a fair price. Everyone was very friendly and displayed a positive attitude. The work accomplished was excellent. I highly recommend RV
Corral if you need service.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   Fr8rplt@hotmail.com
 
 
  Be sure to read the Service Provider Response to this review at the end  
  Date of Service:   3/15/2013
  Company Contact:   John Crapser
  Work Done on:   Class A - Diesel
  Service Performed:   We had a major leak from our solar panel installation. They had to redo the roof seal for the cables and tear out the bedroom,
clean out the mold and then put it back together again. Biggest hassle was working with the insurance company.
  Evaluation of Service Performed:   The work we thought was completed in good order, regrettably when we got to Tiffin's headquarters in Red Bay, AL, we found there was a
problem with the ceiling in the bedroom not being correctly repaired. The service tech here said that it appears that when the ceiling was
removed that somehow one of the aluminum ceiling supports had been twisted. He was able to repair but not fix the ceiling. He glued and
braced the ceiling up so hopefully it will stay up and not catch on our slide. We had called the service manager at RV Corral about the problem
and asked him to talk to the rep here at Tiffin and hopefully we could come to a satisfactory solution. He spoke to the representative yesterday
and when I called him today the service manager said he would not stand behind their work. He said there was no way they could have bent the
“steel” support beam and they would not participate in the 2.5 hr. repair of their work. When I talked to the service manager I did not know that
the beam was not “steel”, as the service manager represented, but aluminum which does bend much easier. The service manager at RV Corral
said they relied on the techs from Tiffin when they undertook the work, but now the Tiffin tech does not know what he is talking about. The
Tech’s manager and his boss both said RV Corral should step up to the plate.

Be sure to read Service Provider Response below
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   wcc@perrellas.com
 
  Service Provider Response:  
Here is the rest of the story about solar panel wire hole causing the leak and bent beam. The solar panels were not installed at the RV Corral. Install was
from a shop in AZ. The customer stop at every RV shop in travel to find some one to help them and no one would touch it. The customer called us in tears,
and even though we were two weeks booked out, we said we would help them. We put the coach inside the shop and went to work. We found the problem
that the panel wires were not sealed in between the wires and allowing water to trail in. We removed old sealer and cleaned the area installed a roof plate
so wires would seal correctly and used the correct sealer. Repair complete. Now the water that had been entering had soaked the ceiling in which we
installed a dehumidifier and pulled the water out. The customer at this point was worried about a mold issue? We told the customer the it would be fair to
the company who installed the panels for you to stop in on your way home and let them take care of the issue. The customer said they didn't trust that
shop wanted us to make the repairs. We told her we are booked and don't have the time. She begged us to remove one panel to get an idea how far the
water had spread, which we already shown her from the foam back panels had soaked. She was saying she allergic and she can't go in the coach until we
were sure there was no mold. Now this leak was the back corner of the coach in the closet. We removed the ceiling panels from the very back to mid
bedroom to make this repair. The closet and the slideroom had to be removed. The Insurance Company dragged their feet and tied up are bay for a month.
And every mold company that did the test and could not find any mold she would not accept their answer and hired a company to come in and give her the
answer she wanted to hear. So we completed the repair they were very grateful and handed me and the tech a $50 gift card. They were back on the road to
their trip to Alaska to stay for a month. Now back in their home state they had another shop weld on to there hitch two more receiver tubes for a total of
three for a storage tool box to hang off the back of the coach. Some where in Alaska they were driving on such rough roads with their Tiffin Bus that
it had broke off there hitch.and they left this very costly tool box on the side of the road, kind of tells the story of the weight that was in it and how rough
the roads were. So a month has passed they stop in to the Corral and told us how every thing was great and the only problem they had was the tool box.
then weeks later we get the call about this beam she is talking about. The reason why the corral said no to her? it's not only the reason of what they put
their coach through, and it's not because they said they had no problems when they stop by a month later. The reason why we said no about the beam she
was talking about was six ft away from where we made the repairs and are repairs were replacing ceiling panels nothing to do with the framing of the
coach and this beam is tie in to sub walls. When you put a coach through conditions that will snap off a 110,000 pound hitch who could say what would
happen to the inter frame.

We are sorry for her issue and sorry that she posted her remark for the rating. John our service manager made the correct call with this customer and I
said 100% behind it. This customer should be grateful for our performance and quality of the work and putting our hand out to help when others would
not.
 
 
   
 
 
  Date of Service:   3/15/2013
  Company Contact:   Paul Carlson
  Work Done on:   Class A - Diesel
  Service Performed:   We had a major leak from our solar panel installation. They had to redo the roof seal for the cables and tear out the bedroom, clean out the mold
and then put it back together again. Biggest hassle was working with the insurance company.
  Evaluation of Service Performed:   The work was done on schedule and they were gracious enough to fit us in to their schedule.
  Value of Service:   Very Good
  Quality of Service:   Excellent
 
 
  Date of Service:   5/17/2012
  Company Contact:   Jerry McCall
  Work Done on:   Class A - Diesel
  Service Performed:   Recalls, alignment, A/C, heater, wheel bearings, ride height, brakes and motor adjusments.
  Evaluation of Service Performed:   I purchased a used motor home in May 2012. The salesmen and I took it for a test drive where I drove and pointed out a few issues of concern. He
said they had not serviced it but would do so and that all would be corrected. After that we came to an agreement as to price. Two and a half days
latter I left the lot with my motor home. I immediately noticed that two obvious issues were not fixed but I had to pick my wife up at the airport
and get back to work. Before I got home the power steering line blew off and we were stranded (recall item not performed), I called the dealer who
showed little interest. After $3,500 plus in repairs and recall issues taken care of by a Freightliner Service Center I have all my original issues
taken care of. The RV Corral says I purchased it "as is" and it's my problem. The RV Corral of Eugene Oregon epitomizes the worst of vehicle
dealers.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   rickhale@cox.net
 
 
  Date of Service:   7/1/2011
  Work Done on:   Class A - Diesel
  Service Performed:   I been from one RV shop to another trying to have a wiring problem resolved and each shop didn't mine charging me
to say we can find any thing wrong. So I was at an RV Park talking to the couple parked next to me and they told
me to go to the RV Corral and ask for Bart he is one of their lead techs. No matter what problem you have he can
fix it. So I made a appointment and told Bart the problem I was having.

What I like about him over others he listened to what I had to say. So as we started to look at the very nice high
line Tiffin coaches on there lot. Within a half hour Bart came up to us and my thoughts were he is going to say there's nothing wrong. But this wasn't the case, he explained to me that my wire harness to the slide room
was mounted wrong so when the slide room was extended it was pulling harness tight and across the edge of the frame and cut in to the wire causing it to short out and blow the
fuse. How he found it and how fast just blew me away I looked at the hardness and there had to be 200 wires in
it.Also when he was under the coach he spotted the bracket that holds the hydraulic pump was ready to fall off the frame in which he repaired and save me a very costly repair down the road.
  Evaluation of Service Performed:   Great we have not had any problems he was not only the most experienced tech with the knowledge from end to end. He was a real pleasure to have met. In fact everyone there made us feel welcome. When it's time for us to trade up I will drive across the country and do my business with the RV Corral because of the service we received.
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Date of Service:   9/7/2008
  Work Done on:   Toy Hauler
  Service Performed:   Bought a new '08 Tahoe toy hauler trailer. Unit had a faulty converter, no trailer brakes, bad generator wiring and we found a dent in the siding that happened on the lot. All items were covered under factory warranty.
  Evaluation of Service Performed:   After 4 attempts (4 trips to the repair center) the brakes, converter and generator wire were fixed. In repairing the damaged siding (dent), they have opened up multiple water leaks that they feel is not their responsibility. They will not return my calls. Now I am dealing with water damage.
  Value of Service:   Poor
  Quality of Service:   Poor



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