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Camping World
3001 NE Jefferson, Grain Valley (Kansas City, MO   64029
1 (888) 734-4594
Location on Google Maps           Latitude: 39.0260908   Longitude: -94.2344439
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  Date of Service:   11/10/2016
  Work Done on:   Class A - Gasoline
  Service Performed:   Handicapped lift installation
  Evaluation of Service Performed:   Didn't do work. Kept RV for 5 1/2 weeks, kept putting me off as of when work would be started. What was the point of making an appointment 3 weeks in
advanced. That is 8 1/2 weeks waiting to have the lift installed. Abe Thompson RV did an excellent job within 2 days.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   4/7/2016
  Work Done on:   5th Wheel Trailer
  Service Performed:   Hydraulic System Leak Repair
Repair Inverter (hydraulic fluid leaked all over it) 2.4 quarts
Repair fluid damage to compartment
  Evaluation of Service Performed:   Denied warranty. Someone over filled hydraulic fluid reservoir causing flooded inverter and compartment. They blamed us but we didn't even know how to
add the fluid!
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   HebardsTravels@gmail.com
  Date of Service:   11/7/2015
  Work Done on:   Travel Trailer
  Service Performed:   Bought the unit new, great buying experience. Took it out for first trip. Frig not working, toilet leaking, shower leaking, cabinet latch problem. Ok, warranty
work. Great experience ended at purchase. No one wanted to talk to us. Was told it would take a month. Excuse was too much work in front of them.Took
them 2 weeks to even look at it to confirm problems. Parts arrived a week later and it was going to take two more weeks before it would be in the shop. I
stopped in on a Saturday, and jeepers, it seemed they could get it in.They had fixed toilet and shower.Electric only frig. Simple slide in. Should be 15
minutes. We drove away with it 5 hours later. That's ok. Got it home and the floor was a filthy, muddy mess. No clean up done. Another cabinet latch
broken. I'll find another shop. I understand sometimes work takes time, but this is more about how they didn't want to deal in a
professional manner.
  Evaluation of Service Performed:   clean up after!
  Value of Service:   Poor
  Quality of Service:   Fair
  Date of Service:   11/15/2014
  Work Done on:   5th Wheel Trailer
  Service Performed:   Nationwide no longer exists - it was purchased by Camping World. Since they took over we have had two different repairs done - one a gear pack R&R, the
second adjustment of the slide they replaced the gear pack and rails on.
  Evaluation of Service Performed:   Piss poor, and that is being polite. Took over 3 months to get the initial repair done - excuse after excuse after excuse; ultimately told them to put the parts
in the 5th wheel and I'd take it somewhere else. Amazingly they got it 'fixed' in two days. HOWEVER, the slide was not adjusted properly and it had to go
back for that. Another week.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   12/10/2007
  Company Contact:   Mike Dowell, Service Manager
  Work Done on:   5th Wheel Trailer
  Service Performed:   Repair of cabinet supporting microwave oven. Microwave had to be removed and cabinet 'beefed up' to support the weight of the unit.
  Evaluation of Service Performed:   Very good - Mike is a true professional with some excellent techs working for him. Job was done with true craftsmanship - glued and screwed yet you don't see the screws and no sign of excess glue or anything like that.

Only problem is that the dealership has limited storage space so you have to get the unit in when expected and pick it up when done so that the next customer can get in. Once some construction is done that should be resolved some.
  Value of Service:   Excellent
  Quality of Service:   Excellent

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