RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Wescraft RV & Truck 3402 12th St E, Fife, WA   98424 253-926-3443 Email Address: [email protected] Location on Google Maps           Latitude: 47.246254   Longitude: -122.382974 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   5/30/2019   Work Done on:   Class C   Service Performed:   Replaced stabilizing strut   Evaluation of Service Performed:   Excellent   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   5/7/2018   Company Contact:   Nick Wescott   Work Done on:   Class A - Gasoline   Service Performed:   Replaced ceiling fans and vent covers, tightened drivers seat, replaced fuel door and fixed igniter on stove.   Evaluation of Service Performed:   Have not been able to test the fans yet because I'm not getting any power to the fans or lights.   Value of Service:   Good   Quality of Service:   Good               Date of Service:   3/25/2018   Work Done on:   5th Wheel Trailer   Service Performed:   lmontana instructed me to this repair shop. Install coax cable missing for satellite input.   Evaluation of Service Performed:   Did not install a cable to make satellite connection, just severed the antenna link to make the satellite connection. Took RV back and they swapped the cable connection for the antenna connection. Now hove no cable input! 350 dollars for this wonderful service of causing real problems, Do not use this company for anything!   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   3/15/2018   Company Contact:   Nick   Work Done on:   Class B   Service Performed:   RV Citation seriously damaged after break in and individual (w) dilapidated the interior maliciously ripping wood, furniture. electronics, wood work, breaking all compartment doors and stealing most of personal effects including electronics. It is suspects lived in the RV while stored at Public Storage in Seattle.   Evaluation of Service Performed:   Work including repairing woodwork, doors, ramps, skylight electronics showed poor attention to details and all electronic stolen or damage were replace by undersized, poor quality replacement ( TV, radios, gps) none of which were not only not tested as none of these were functioning properly.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   6/13/2016   Company Contact:   Randy   Work Done on:   Class A - Diesel   Service Performed:   Right front fender was sideswiped, marker light torn off, damage to 3-m mask. All work was completed by the estimated date and all work was done as good or better than factory. This shop is well-organized and the work is as professional as any shop anywhere.   Evaluation of Service Performed:   Very timely and done to perfection. Some additional work was done at my request at the same time and was done without charge. I couldn't recommend any other shop for RV repair. Randy has been outstanding to work with.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/14/2016   Work Done on:   Class A - Gasoline   Service Performed:   I bought a coach out of a bankruptcy liquidation about 8 yrs ago. I found out later that the firewall was incorrectly connected to the frame rails. I did not know this was a problem just that the coach had too many rattles, pops and bangs. Wescraft diagnosed the difficult problem, coordinated with the chassis manufacturer and designed and carried out a number of fixes that solved the problem.   Evaluation of Service Performed:   The fixes solved almost all of the problems the first time. However I had to bring it back one more time. In the defense of Wescraft - this was a very sophisticated fix and they worked on it and finally solved the problem. I am very happy with their willingness to be persistent and courteous with me as a customer during this process.   Value of Service:   Very Good   Quality of Service:   Excellent       Date of Service:   3/11/2016   Work Done on:   Class A - Diesel   Service Performed:   Adjusted 3 damaged storage compartment doors, repainted 4 doors plus water heater door. Painted trim strip between bedroom slide and storage doors. Relocated 3 sewer hose tubes. Adjusted large living room slide that was dragging on the carpet and tile inside living area. Adjusted shower door. All of the work was done in a timely manner and done to perfection.   Evaluation of Service Performed:   I could not ask for better cooperation from management and the work looks as good as the day the coach was built. You can't get better than this.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   2/2/2016   Work Done on:   Class C   Service Performed:   Water and mold damage.   Evaluation of Service Performed:   Remarkable!! I am so impressed!! Wescraft made a disaster into a wonderful experience. It is great to know that companies like Wescraft exist. Professional, quality work.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   12/15/2015   Work Done on:   Truck Campers   Service Performed:   New roof.   Evaluation of Service Performed:   I was careful to ask to view my wood structure before it being replaced, but they replaced it without showing me the structure. That was one of the highest ticket items and I wasn't sure the wood structure really needed replacing. I'm also not confident it was replaced to original specs since I couldn't view the original. Not happy about poor communication since I was so careful to communicate my desires, but was ignored. Finished product appears good and they did give me a discount on price because of the mix up, but when you try to be as careful as possible and are ignored, it's hard to feel confident about this company.   Value of Service:   Fair   Quality of Service:   Fair               Date of Service:   10/13/2015   Work Done on:   Travel Trailer   Service Performed:   Repaired fender and siding torn up by a tire blowout.   Evaluation of Service Performed:   Very good, looks like new!   Value of Service:   Very Good   Quality of Service:   Excellent       Date of Service:   10/1/2015   Work Done on:   5th Wheel Trailer   Service Performed:   Had a tire blow out and did damage to under carriage and siding damage to the skirting.   Evaluation of Service Performed:   Work was done according to schedule and workmanship appears to be of top-notch quality. Original estimate was about 500 more that another RV repair shop but I liked their attitude, friendliness and after discussing the bid they agreed to match the other place. Moral here is to get more than one bid.   Value of Service:   Very Good   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   9/11/2015   Company Contact:   Randy   Work Done on:   5th Wheel Trailer   Service Performed:   Repaired fiberglass front cap and adjusted left aft slide-out.   Evaluation of Service Performed:   Excellent - One cannot find a better repair facility.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   8/27/2015   Work Done on:   Class A - Diesel   Service Performed:   Storage door adjustments. Generator slide out adjustments. Painting of minor parts.   Evaluation of Service Performed:   At this point, I would like to have a conference with all management. A new approach is needed. Quality control and work completion and follow-up is severely lacking.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   3/3/2015   Work Done on:   Class C   Service Performed:   Repair water damage for the upper bunk.   Evaluation of Service Performed:   Very crappy business practice. The original quote was around $9,000. Then they revised the quote for $14,000. Over two months later I get a call and it is going to cost an additional $5,000. How much is it going to cost me to bring it home. They said they don't know. They tore everything out of the top bunk including the frame and they will need to charge is for tearing everything out and putting it back together. I asked how much this is going to cost me and they said I need to wait due to the worker locking up the time sheet for the work being performed. Do not do business with this company!!!!   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   3/15/2014   Work Done on:   Class A - Gasoline   Service Performed:   Repair of a destroyed entry door due to vandalism. Vandals used a crowbar to try to enter the side entry door of the coach. Complete destruction of the door and door frame.   Evaluation of Service Performed:   Ordered and fitted a brand new door and door frame as well as all locks and the automatic step. Painted the complete area. The finished job looks like new. the door and latch work even better than new! I am very pleased!   Value of Service:   Very Good   Quality of Service:   Excellent       Date of Service:   5/15/2013   Company Contact:   Randy   Work Done on:   Class A - Diesel   Service Performed:   Leak detection test, repaired chassis heating system, repaired Kwikee step, new slide toppers, tested propane system.   Evaluation of Service Performed:   Excellent. We were kept informed throughout the process, given several options for needed repairs when possible and the quality of work performed was outstanding.   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   1/4/2013   Work Done on:   5th Wheel Trailer   Service Performed:   Rebuild large slide out.   Evaluation of Service Performed:   Told that they would rebuild my slide for $8652.00. Received partial rebuild and poor work. When running out slide silicone sealant smeared all over windows and skimmer slide. Rotted wood still in slide and not replaced just covered over. Skimmer replaced with shorter model that did not function. Old rusted screws reused, molding bowed to where screws did not reach and wood shavings in sealant on exterior. After taking the trailer back three times I finally gave up. Most issues addressed but was left with poor skimmer seals around slide and smeared silicone.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   7/27/2010   Work Done on:   Class A - Diesel   Service Performed:   Miscellaneous coach repairs and maintenance. Roof leak testing and repair.   Evaluation of Service Performed:   They did an excellent job in a very timely manner. I had every confidence in their evaluation and correction of problems. Very knowledgeable in all aspects of the motorhome.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   2/8/2008   Work Done on:   Class C   Service Performed:   Body damage, replace awning   Evaluation of Service Performed:   These folks are excellent to work with and do the repair 'right' - no shortcuts! I had two incidents shortly after getting this longer RV - one with a concrete post in a gas station, and the other with a darned traffic barrel - both times they were courteous, friendly, and did the work as scheduled.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   12/18/2007   Work Done on:   Class A - Diesel   Service Performed:   Repaired body damage to coach. Upon pickup, we asked the technician to take a look at a minor slide problem and give us a bid to repair it -- instead he just repaired it on the spot, at no charge.   Evaluation of Service Performed:   Excellent! Work was was excellent quality, at quoted cost, and finished earlier than promised. Service was outstanding and this company has earned all our future RV repair business.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   12/13/2007   Company Contact:   Bill Donahue   Work Done on:   Class A - Diesel   Service Performed:   I snagged a palm tree on the rear driver side corner parking the coach, they did a beautiful job with repair and matching the paint, got it back in a timely manner, also just got the coach back from having them paint the front (remove rock chips) and install coach guard, again a beautiful job.   Evaluation of Service Performed:   These people know their business and get it back to you when they say they will, highly recommend them.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/23/2007   Work Done on:   Class C   Service Performed:   Ninety percent delamination of a 31 foot motor home. All four sides were delaminated due to water entering behind the wall. Sixty percent of the wood panels were replaced internal to the rig.   Evaluation of Service Performed:   Superb! Any time I've return the rig back to Wescraft for corrected deficiencies their repair and services are free of charge. Wescraft stands behind it work.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected] Page last updated: 4/19/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster