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Newcastle RV
4718 New Jesup Hwy, Brunswick, GA   31520
Email Address: bwilder@newcastlerv.com
Location on Google Maps           Latitude: 31.2108100   Longitude: -81.5123840
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  Date of Service:   5/8/2017
  Company Contact:   Butch Wilder
  Work Done on:   Class A - Diesel
  Service Performed:   We needed the front roof AC replaced.
  Evaluation of Service Performed:   Brian installed our new Coleman Mach AC on the roof of our diesel pusher that we had ordered 3 days prior. Took about 90
minutes. This is a small operation, only the owner and 2 employees - 1 tech and 1 office worker. Both Brian and Butch were
very accommodating. We were in and out, but we did have an appointment. Suggest making an appointment if you go. The reason
the "quality of service" rating is not an excellent: once we got 130 miles down the road, we discovered the new AC was
draining into our ceiling and dripping into the living room. The ceiling was saturated. We dried it all out with spotlights
and towels. My husband got on the roof the next day and found that the drainage hose connection was not connected properly.
My husband fixed it and we are good to go.
  Value of Service:   Excellent
  Quality of Service:   Very Good
  Date of Service:   6/25/2016
  Company Contact:   Butch Wilder
  Work Done on:   Class C
  Service Performed:   Investigate why slide out not operating. They had our RV in the shop for a morning during our vacation and diagnosed the problem as a broken cotter pin
connecting the motor to the screw. Unfortunately they were unable to replace the pin as they would have had to remove the gas tank.
  Evaluation of Service Performed:   The standard of work and communication before and during the investigation was excellent and no charge was made as they were unable to make the repair.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   10/22/2014
  Company Contact:   Butch Wilder
  Work Done on:   Class A - Gasoline
  Service Performed:   Check out entire 2002 Gulfstream MH. Repair and replace items as needed. Unit was recently purchased and had several issues (primarily electrical). During
work found out one air conditioning unit needed replacement.
  Evaluation of Service Performed:   Excellent. Fair price for work done. Staff spent considerable time with us going over all needed repairs and showing how all systems worked. Small dealer
but would certainly use again. Easy access from I95 at exit 36 Brunswick, GA.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   brmetz@gmail.com
  Date of Service:   1/24/2008
  Work Done on:   Class C
  Service Performed:   Propane leak underneath motorhome.
  Evaluation of Service Performed:   Technician had trouble finding the leak using normal liquid leak detection methods. By using a pressure monitor, and careful testing, a leak was found on one of the brass fittings on the propane supply system. Fitting was replaced.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   7/2/2007
  Work Done on:   Class A - Diesel
  Service Performed:   Repair roof A/C.
  Evaluation of Service Performed:   while getting ready to head out for July 4th we noticed that our roof ac on our 2007 revolution was not cooling properly. we where very upset as we had reservations for Disney's wilderness campground that night. I called Newcastle RV that morning very stressed out that our vacation was ruined. after explaining our situation to Jeff who informed us they were booked solid he told us to bring it in and they would look at it soon as possible. We arrived at 9:30 a.m within the hour the technician was atop our motorhome by lunchtime we were on the interstate heading toward our destination and much needed vacation. I would hope that all service centers have the compassion and attitude that Newcastle RV represents. I would highly recommend their company
  Value of Service:   Excellent
  Quality of Service:   Excellent

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