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Home and Park Motor Homes
Kitchener, ON  
Location on Google Maps           Latitude: 43.434311   Longitude: -80.477747
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  Date of Service:   8/17/2004
  Work Done on:   Class B
  Service Performed:   Home and Park is the Roadtrek parent company. My units lower fresh water tank was not vented properly. We needed to install a gravity fill and vent facility in the driver's door post. Acknowledged by Home and Park as a warranty repair/modification. Appointments made on 8/5 and 8/17 with Guaranty RV in Junction City, OR (Roadtrek dealer) to perform work.
  Evaluation of Service Performed:   Home and Park (Roadtrek) did not provide correct information or parts to their dealer's service shop. First trip resulted in nothing being done. Second trip resulted in the work being done incorrectly. Now I have to fix the new fill and vent tubbing so the lower fresh water tank vents properly.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   2/24/2000
  Work Done on:   Class B
  Service Performed:   On 2 occasions, warranty work required to be performed by dealers not related to Home & Park. First to replace water intake valve. Second to replace jammed gate from black water tank.

Work performed by RV service not related to Home & Park (manufacturers of Roadtrek Class B motorhomes). Bills submitted for reimbursement under terms of warranty.
  Evaluation of Service Performed:   Work performed immediately and done efficiently and effectively.

Immediate reimbursement received after submission of bills.
  Value of Service:   Excellent
  Quality of Service:   Excellent

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