RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Mid-State RV 131 Peachtree Parkway, Byron, GA   31008 1-800-226-3654 Location on Google Maps           Latitude: 32.6507204   Longitude: -83.7609679 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   8/1/2020   Work Done on:   Class C   Service Performed:   Bought a used RV from them.   Evaluation of Service Performed:   I purchased a 28' Dynamax from Mid-State RV in August 2020. The first morning after purchasing it I couldn't get the slide-out to come back in. I called Mid-State, and after a considerable amount of effort I was finally put through to Billy, their expert. I described the situation and all he could suggest was that it must be a broken cotter pin. I told him that based on the symptoms it seemed like it might be an electrical issue, but he insisted that it was a cotter pin and said I'd need to call a mobile repair technician. So I did, but unfortunately after calling all the ones in the area, no one was available for several days. However, the assistant who answered the phone at one of the mobile services asked if I had set the parking brake, which I had not. She also suggested that I turn off the main battery switch for about 30 seconds and then and turn it back on, explaining that these slide-outs can be finicky on an older RV. I did as she suggested and it worked first time. I asked if she was also a tech, and she said that she just answers the phones, but owns an RV and knows a couple of tricks. So why didn't Billy "the expert" suggest either of these things? Billy was also the guy who was supposed to send us a few parts that were missing when we took delivery, including one that he broke right in front of us by forcing the awning open. I could clearly see that it was stuck and I shouted, "stop, you're going to break it", and he did. But what he didn't do was ever send us any of the parts that they were supposed to sent. The next issue that we discovered was that the 2006 Dynamax we purchased was in fact a 2005 according to the door sticker, and the title, but Mid-States' documentation and sales information all showed it as a 2006. After climbing the food chain at Mid-State RV, and finally arriving at Rex, the General Manager, who promised over the several very pleasant conversations that we had, that he would look into these issues and get them resolved, he did the same as Billy, nothing! He never called back despite several attempts on my part to get him to do so. So you might wonder why I gave them a 2 star rating instead of 1. The answer is Nick. He was our salesman and a very nice young man who was clearly working hard, probably to try and compensate for all of the flakes that he works with. He was doing everything he could to try to help us at the beginning, but once I got to Rex I stopped reaching out to Nick, since he obviously couldn't do anything more than the boss could. The bottom line on Mid-State RV is caveat emptor! You'll be treated like a king until you drive over the curb in your new, probably falsely marketed RV. After that, good luck getting anyone there to deliver anything more than lip service.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   7/20/2019   Work Done on:   Class A - Gasoline   Service Performed:   Window awnings put on motorhome and some general type repair work and adjustments. I live over 100 miles from Mid-State but opted to drive there to let them do the work I needed. I have used them in the past and so far, I am well satisfied with them and will use again if need arises/   Evaluation of Service Performed:   Very good   Value of Service:   Very Good   Quality of Service:   Very Good               Date of Service:   9/15/2017   Work Done on:   Class A - Diesel   Service Performed:   I can only describe what I requested since none of the work was completed and what was said completed only 2 short weeks of picking up is again broken! Made an appointment and left RV 3 weeks at Mid-State to have work completed. Work requested slide leaking, water supply line for ice maker replaced, tensioner replaced on awning and gray tank flushed. I called after two weeks of not hearing anything was given estimate of requested work and told could not have completed by requested pick-up date. Purposely left for 3 weeks so work could be completed. Told them to complete everything except slide and tensioner and would pick up in one week. I asked why hadn't someone called me said it wasn't on his list. Apparently not on anyone's list. Well here we are two weeks from pick-up ice maker line leaking, gray tank not draining correctly. So my description of work done would have to be none!! Sent email to dealership never heard a word.   Evaluation of Service Performed:   Poor   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   7/7/2017   Work Done on:   Class A - Diesel   Service Performed:   Replace Weather Pro lower awning hardware as a result of collision.   Evaluation of Service Performed:   Parts ordered and received quickly. The work was performed quickly, some adjustment required after several days, they accepted responsibility and put senior tech on problem. They whisked me into shop without appointment and corrected problem within a hour. At no charge to me.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   8/16/2013   Company Contact:   Chad   Work Done on:   Class A - Diesel   Service Performed:   Remove and replace HWH hydraulic motor which operates slides and level system.   Evaluation of Service Performed:   Excellent job performed quickly and correctly. Pointed out additional problem which I had not seen, and ordered the part and repaired that device when the part arrived.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   7/30/2012   Work Done on:   Class A - Gasoline   Service Performed:   Repair roof air conditioner, new house and chassis batteries and yearly service on all appliances and systems.   Evaluation of Service Performed:   Made appointment for the work. On arrival service manager wrote up my work order quickly and things went very smooth. I left motorhome with them for these services and the manager called regularly to keep me updated on all repairs and costs. I am well satisfied with them and what they did on my motorhome. Will use again if needed.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   8/18/2010   Work Done on:   Class C   Service Performed:   Generator would not stay running on the road. Problem began in September 09 when I took it in to have my generator serviced. When I got it back it wasn't working. I took my RV in FIVE times between September 09 and Aug 10 to work on the generator for the same problem. They had it a total of 57 days. I only hope it is corrected now, on the fifth time in. My RV is a 2007 which I bought at Mid-State RV. I began having problems with the power converter almost immediately, but they would never believe that I had a problem. They finally fixed those problems in 2010 by replacing the power converter.   Evaluation of Service Performed:   They don't seem to be able to diagnose a problem very well at all. It also seems they like to quickly conclude that the customer is doing something wrong.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   3/1/2008   Company Contact:   Michelle Fernandez   Work Done on:   Class A - Gasoline   Service Performed:   We tore our back cap away from RV and had to have it and a cargo door repaired. Cargo door needed to be special ordered so we decided to have it ordered and replaced in October as we were passing through. The cap also needed to be painted.   Evaluation of Service Performed:   The work was excellent and we were treated very well. Knowing we are fulltimers, Michelle immediately started the work and dealt with our insurance adjuster. It was finished as promised and we were very pleased. We would recommend this shop to anyone needing body work done. It is up the road from Perry GA   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   7/27/2007   Company Contact:   Chris Mitchell   Work Done on:   5th Wheel Trailer   Service Performed:   I found that I had slide trouble 10 days before supposed to leave on an extended trip. I called Mid-State and talked to asst. service manager explaining the trouble to her. She put a technician on the line and he diagnosed the problem and got the parts manager on the line to order the parts. Even though they were booked 3 weeks out with work, when the parts came, they called and said to bring my RV in and they would work me in. Which they did. The parts were installed and the slides repaired quickly and professionally. Their techs are factory certified and know their business.   Evaluation of Service Performed:   Work was done in a timely and professional manner. I have bought two RVs from this company and have always had excellent buying experiences and exceptional customer service. They are a pleasure to do business with.   Value of Service:   Excellent   Quality of Service:   Excellent Page last updated: 4/20/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster