|
RV Service Reviews | Home Page |
| Where RV Owners Evaluate Service Facilities! |
|
Company
Bates RV I-4 & McIntosh, Seffner, FL 33583 Location on Google Maps Latitude: 27.9906 Longitude: -82.2811 |
||
|
|
||
|
The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
||
|
|
|||
| Date of Service: | 3/1/2007 | ||
| Work Done on: |
Class C
|
||
| Service Performed: | This past January we called Bates RV for a service appointment. The earliest they could take us was February. We had a 'laundry list' of minor repairs/maintenance needs. They couldn't seem to get the estimate to us (email or snail-mail) for us sign as they required. Or, we'd get the 'gotta order the parts' story. After sitting 5 weeks on their lot and after many failed tries on the phone, my husband finally left a message that he'd be there in two days to pick up our rig - finished or not! They started work the morning he arrived. They only had time to replace a missing gasoline tank bracket and install tire valve extensions. They still hadn't ordered the new skid wheel we needed. Work on the TV antenna, the new skid wheel, missing screws outside, replacing the fresh water inlet valve, and minor electrical issues were left undone. | ||
| Evaluation of Service Performed: | The work they finally did do was OK and charges were fair, but their customer relations are very poor. We couldn't get through to anyone but the front desk person who refused to take a message but kept putting us into voice mail. We had to make real pests of ourselves to get any kind response. We won't go back - ever! | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
|
|
|||
| Date of Service: | 7/12/2006 | ||
| Work Done on: |
Class C
|
||
| Service Performed: | Warranty - Front Air Conditioner failed (3 months old) | ||
| Evaluation of Service Performed: |
Excellent! I scheduled the maintenance from Key West, where the failure occurred. Bates is next door to a very large, first-class, reasonable RV Park (Tampa East) and 4 miles from the original Camping World.
Lisa, their charming and efficient service representative, personally checked me in, witnessed the service technician's initial evaluation of the problem, then came to the waiting room to advise me of the status. The technician updated me several times during the service, then notified me when the problem was fixed. I was there for less than three hours. |
||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
|
|
|||
|
|
|||
| Date of Service: | 7/2/2004 | ||
| Work Done on: |
Class B
|
||
| Service Performed: | Replace carburetor on Onan Generator. | ||
| Evaluation of Service Performed: | Required to re-schedule four times because B&B wasn't didn't have time to do work. When they did get around to it, they damaged the carburetor gasket and couldn't get the carburetor adjusted properly. They finally gave up and said it was as good as they could get it (even though the generator wasn't running properly and would not take a full load. Would not agree to a follow-up appointment to try to get it running better. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
|
|
|||
| Date of Service: | 1/19/2003 | ||
| Work Done on: |
5th Wheel Trailer
|
||
| Service Performed: | install replace fans system on a Alfa gold used wrong sealant on roof big leaks & roof damage!!!!!!!!!!!!!!!!! | ||
| Evaluation of Service Performed: | very poor service mgr poor | ||
| Value of Service: | Poor | ||
| Quality of Service: | Very Good | ||
| Email Address of Reviewer: | [email protected] | ||
| Page last updated: 4/23/2024 | Legal Notice | Our Privacy Statement | For problems or suggestions: webmaster |