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Great West Truck Center
3275 Bank St, Kingman, AZ   86402
(928) 757-7936
Location on Google Maps           Latitude: 35.220354   Longitude: -114.013751
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  Date of Service:   9/17/2018
  Work Done on:   Class A - Diesel
  Service Performed:   Oil change and 40,000 mile inspection
  Evaluation of Service Performed:   Expensive, estimate was inflated over three times the amount of past
years service on past oil changes. Work on the estimate did not need
to be completed. 2.5 hrs for an oil change, really. $30.00 to have an
oil filter shipped across town. $40.00 for shop fees! $1528.85 total for
oil change and inspection. Past years at other Freightliner Dealers
across the county have been 351.00, 449.95 and 399.00, all totals!!
All work at others was completed in a timely manner 6.5 billed hours
on an oil change, they have you and they know it. Run for a different
service center!
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   6/14/2013
  Company Contact:   Tony, Scott, Rusty or Lynn
  Work Done on:   Class A - Diesel
  Service Performed:   Repaired broken trailing arms.
  Evaluation of Service Performed:   Attentive, thorough, fast once replacement part received, and allowed us to remain in RV on premises without charge for water and electric until
repair completed. They kept us advised as things progressed and worked well with our extended warranty company. Thank you Tony, Scott, Russ,
Lynn & Aaron for making this 2-week 'layover' such a stress-free experience!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   lcbrady@aol.com
  Date of Service:   6/6/2011
  Company Contact:   Lynn- Service Mgr
  Work Done on:   Class A - Diesel
  Service Performed:   Hydraulic pump was damaged. Replacement was not available so the service manager devised a means of repair. The pump is working as good as it ever has.
  Evaluation of Service Performed:   Excellent quality of work. Quickly completed. Reasonable cost. Excellent staff.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   saltracer552@gmail.com
  Date of Service:   3/24/2010
  Work Done on:   Class A - Diesel
  Service Performed:   Oil Change on a Cat Engine.
  Evaluation of Service Performed:   We stopped here to get an oil change on our Winnebago RV. I choose this truck center because of a previous review on this site. A job that should have taken 2 hours turned into 3 hours before WE HAD to ask what was happening. Seems they got air in the line and couldn't get it started! Then an hour later, we saw it out of the shop and sitting there. 1/2 hour later, WE AGAIN HAD to go check it out. This was the worst service we have ever had!!
  Value of Service:   Poor
  Quality of Service:   Fair
  Email Address of Reviewer:   lavinmh@yahoo.com
  Date of Service:   4/18/2007
  Work Done on:   Class A - Diesel
  Service Performed:   Freightliner XC Chassis routine maintenance.
Cummins M1, M2, and M3 maintenance. Including engine oil change, filters, chassis lubrication and various maintenance checks.
  Evaluation of Service Performed:   Timely and reasonably priced. This center mainly services large over the road diesel tractor trailer rigs. Shop personnel were friendly and slightly abrupt probably from years of dealing with hardy truck drivers. I found the down to earth frankness refreshing knowing that my job was as important as the next and there were no favorites. The shop runs two full 8 hour shifts beginning at 7:00AM and takes work first come first served. We arriver at 6:45AM and all work was completed at 11:30AM.
  Value of Service:   Very Good
  Quality of Service:   Excellent

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