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Cummins Power South
755 Pickettville Road, Jacksonville, FL   32220
Location on Google Maps           Latitude: 30.3319546   Longitude: -81.7647361
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  Date of Service:   4/27/2017
  Work Done on:   Class A - Diesel
  Service Performed:   On my trip from FL to CT, I had a coolant sensor go out on me. It
put the engine into protection mode so power was very limited. I
called and spoke to Brian in service and he said come on over and
we'll see what we can do. They first didn't think they had the part
because it's a Spartan chassis and cross-referencing wasn't easy.
After I called Spartan and got a non-Spartan part number for the
sensor, went back to Brian and they had FIVE of them in stock.
  Evaluation of Service Performed:   It was a Friday at lunch hour that I arrived and these guys went out
of their way, during their lunch, to assist me and get me back on
the road. One of the mechanics, Dustin, took less than 10 minutes
to go out to the RV, make the replacement and handed me the old
part. A special shout out to Donnie in parts as well for his ability to
figure out the cross-referenced part number, again, during his
lunch! He actually put his sandwich down and got up to help!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   3/8/2014
  Work Done on:   Class A - Diesel
  Service Performed:   Oil change and generator service.
  Evaluation of Service Performed:   On two separate occasions they were unprofessional in servicing the engine. First time they left the oil fill cap off. Second time the oil filter was so
loose that oil was dripping out onto the ground and a steady rate. Turned the filter by hand a full revolution. Who knows what other careless things
may have been done. Won't go there again. Also, they don't really "service" the generator, they just change the oil.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   10/1/2013
  Company Contact:   Chris Dowling
  Work Done on:   Class A - Diesel
  Service Performed:   Travel Supreme would not start, electrical smart wheel decoder and other electrical problems. Also service vehicle.
  Evaluation of Service Performed:   Very POOR - this is not Coach Care. The 1st tech working on the unit quit Cummins after two weeks. The coach set for approximately 1 months,
with no results. Then Cummins called Spartan chassis for assistance The pedal assembly was bad, replaced with new one NOT THE PROBLEM.
Change out the dash computer NOT THE PROBLEM. Now this is where the real problems starts! Cummins hosted up the coach, without
supporting the tag axle and broke the tag axle shocks. Bent the battery compartment door.

Now Cummins installed the wrong smart wheel decoder and getting all kinds of problems, after 3 weeks discovered the wrong decoder. Now
change out the transmission control unit and the engine control unit, NOT THE PROBLEM. Now! again Cummins hosted up the coach and
damaged the driver side, sent out to be painted and repaired. New wire for the start circuit, unit now starts. Pick up unit driving home no resume
on cruise control. Return back to Cummins. Week later I was informed the unit will not turn off, have to pull the main fuse to the engine control.
$7,000 and this unit is not repaired. Go there for oil change THEY ARE NOT COACH CARE I have been to coach care in Oregon, Texas, Denver
they are great. But stay away this place.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   fdkelleys4@gmail.com
  Date of Service:   11/10/2011
  Work Done on:   Class A - Diesel
  Service Performed:   - Change transmission fluid, Transynd, and transmission filters.
- Replace air dryer, Monaco Specified, cartridge, provided by me.
- Adjust air brakes and lube with specified hi temp clay based grease.
  Evaluation of Service Performed:   I called in advance for appointment and reviewed work to be done, noting the Monaco specified the Allison transmission fluid type and filter needed as well as the HT grease for brakes. The service writer confirmed that all the above materials were part of their regular in-stock items. We discussed the air dryer cartridge type and I told them I would provide it.

The coach was in the shop for a period of four hours; since the bay door was open, I could see that no one was at or near the coach for the first hour. When I asked what was happening I was informed that the technician was researching the parts needed, even though all parts were identified as available when the appointment was made, and checking the coach over.

When the appointment was completed I was presented for a bill which included "five" hours labor. I challenged this stating that no actual work was done for more than three hours. Furthermore although the bill included the cost of Transynd for a full transmission refill I could see only one empty Transynd container... Cummins eventually agreed to reduce the labor charge to four hours, the total elapsed time the coach was there, again using the unsubstantiated argument that they spent an hour looking up parts and checking the coach to be sure there was no damage before they started the work.

I did find a deep scratch in one of the coach's storage doors a few days later but had no pictures taken immediately before and after thus no way to document what probably happened.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   8/11/2010
  Work Done on:   Class A - Diesel
  Service Performed:   Replacement of leaking lift pump in a 1999 Cummins ISC 8.3L 350Hp engine.
  Evaluation of Service Performed:   Scheduled appointment. Service was done in a few hours. Very reasonable price with brand new not rebuilt factory parts.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   3/12/2007
  Company Contact:   Kenneth Sumner
  Work Done on:   Class A - Diesel
  Service Performed:   Replaced Fuel Transfer pump.
  Evaluation of Service Performed:   Excellent service. Very quick, clean and professional. Full hookup sites available for overnighters.
  Value of Service:   Excellent
  Quality of Service:   Excellent

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