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  Company
Cummins Power South
5910 E Hillsbourough Ave, Tampa, FL   33610
813-626-1101
Location on Google Maps           Latitude: 27.996421   Longitude: -82.423055
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  Date of Service:   1/3/2014
  Company Contact:   Gary
  Work Done on:   Class A - Diesel
  Service Performed:   Took my coach, Spartan K-3 chassis, ISX Cummins, in for its yearly service. Made my appointment on-line and it was confirmed by a call back.

I showed up for my appointment at approx 07:30 AM and was informed that they had no record of my appointment and I would have to come back
another time, or they would try to work me in as the day went on. Because of the 1.5 hour drive each way, I stayed and waited in the waiting room.
About 4:30 that afternoon I'm informed that the coach was done, but I would have to come back to have the main fuel filter replaced because they did
not have one. I drove home. After arriving home I noticed an oil drip from the engine area and assumed it was from the gear oil of the cooling fan
gear-box which was changed. I was also informed that the gear-box would probably burp some oil and that I should not be alarmed if it does.

The following week before I drove back to Cummins Power South in Tampa I noticed that oil that I was told about, but it was only a small amount. The
fuel filter was replaced and the oil drip was cleaned up. I drove home.

Parked the coach and about a week later I took the coach out for a test drive noticed when I returned that oil was dripping in large amounts from
under the engine. Upon close inspection, the oil that was leaking was not from the fan gear-box, it was coming from the oil filter. The oil filter was
only finger tight.

The next morning, Monday, I called Cummins Power South and was told that I need to drive the coach back to them (1.5 hour drive) and they would
tighten the filter. I informed the idiot that I was not going to drive the coach with it pouring oil out like it was. Apparently the filter was only finger
tighten and it had worked its way all the way loose so when the engine was on, it was a contentious flow. I told the guy that someone needed to drive
to me and fix the problem. He advised that he would have to have a supervisor call me.

The following Thursday, 4 days, after no call, I called Cummins Power South back and talked to a Gary. He was very apologetic and seemed sincere
so I let it slide.

Several weeks later I discovered the lower bolt that the alternator rotates on had come completely out and was laying under the coach. It appears that
when they went to change the gear oil in the gear-box, they loosened the alternator to gain better access to the gear-box and never tightened the bolt
back.

After months of trying to clean the oil that was leaked on my drive, and unable to get the oil removed, I called Cummins Power South again to talk to
this Gary guy and relay to him my problem of approx 250 pavers in my driveway that can not be cleaned. They have been destroyed by their
negligence and I'm stuck for paying to have them replaced. A month has passed and he still has not returned my call...
  Evaluation of Service Performed:   This is the most incompetent service facility that I have ever run across. Not only are they unable to tighten an oil filter and alternator bolt, the
management does not have the common courtesy to call an unsatisfied customer back. I will NEVER use this bunch of back-yard mechanics again or
will ever recommend them to anyone. It's hard to believe how a company like this can stay in business...
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   1/5/2009
  Company Contact:   Alan Evans
  Work Done on:   Class A - Diesel
  Service Performed:   I went there with a complaint of bucking or lurching at speeds between 35-55 mph. They hooked my engine up to their computer and said there were no codes and nothing was wrong with the engine. They wanted me to go to the local Allison shop for evaluation, but I told them I had already done that at an Allison shop in Albany, GA and the report showed no transmission problems. Finally I did go to the Allison shop in Tampa and they were able to retrieve the computer file from the Allison system and agreed the transmission was OK. They could see the bucking on the computer graph, but said all transmission sensors were in unison, so it could not be the transmission. The Cummins shop charged me $180 for hooking up my engine to their computer. I asked for an adjustment due to the fact that they did not find or solve my problem. The shop manager was defensive and refused to make an adjustment. He did agree to go on an extended test ride with me. The problem manifested several times, but he had no idea what was wrong. He said he was going to send the computer file to the engineers at Cummins, but never did.
  Evaluation of Service Performed:   I went there with a specific problem. They charged me $180 but did not diagnose or solve my problem. It was later diagnosed and repaired by Cummins Power South in Atlanta.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
   
 
 
  Date of Service:   11/20/2008
  Work Done on:   Class A - Diesel
  Service Performed:   Generator failure. Warranty replaced front belt drive assembly on Onan 10k. We were pressed for time, they provided overnight hookups and had us in early in the day. Finished at a good pace, tested, released. Overall very professional service. Even offered to share Thanksgiving employee luncheon. THANKS
  Evaluation of Service Performed:   Super job!!
  Value of Service:   Excellent
  Quality of Service:   Excellent
 
 
  Be sure to read the Service Provider Response to this review at the end  
  Date of Service:   3/6/2007
  Work Done on:   Class A - Diesel
  Service Performed:   Fuel line leak by the fuel pump.
  Evaluation of Service Performed:   Tighten loose line. Worked on the 70 minutes. This is the actual time spent in the motorhome. Billed me for 3.6 hours. At least double what it actually was if you allow for prep and paperwork.
Be sure to read Service Provider Response below
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   jankoe@gmail.com
 
  Service Provider Response:  
First may I say, I am happy to hear your visit to Cummins Power South in Tampa, Florida was successful in repairing your concern.

In regards to the posted comments made regarding your visit on 3/06/2007, as a representative of Cummins CoachCare and Cummins Power South in Tampa, Florida and to fully recall the scope of your repair to your Cummins engine powered Motorhome at Cummins Power South in Tampa, Fl. I would be interested to know the invoice number of your repair bill so I may review the invoice.

In reviewing the invoice I may be better served to have a review of the charges and possibly assist you in the understanding of those charges.

Like most all service industries, we do not charge on an actual time "stop watch" basis. Our charges are based on industry standard times developed by Cummins Engine Company on an application basis. However, since we are an "engine only" manufacturer we cannot foresee all applications our engine will be utilized and the access given for any repairs needed, we allow standard repair times for administrative time, access, troubleshooting, repairing, cleaning etc. While we make slight concessions in our labor times for access, not all variations are possible due to your OEM chassis manufacturer build specifications.

If you feel you have been overcharged, I would be happy to review your repair order with the actual technician time spent repairing your coach.

Thank you, for your candor on this website. I am always available for any customer concern at "any" Cummins Power South location directly as Cummins Power South is driven for customer satisfaction and understanding.

Regards,

Allen Evans
Service Supervisor
Cummins Power South
5910 E. Hillsborough Ave
Tampa, Fl. 33610
813-404-1577
allen.l.evans@cummins.com



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