The opinions expressed are those of our contributing readers.
RVServiceReviews.com has no means and is unable to make any determination about the experience, competence,
integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of
information resources, and to make whatever additional and independent investigation may be necessary or
appropriate before making any commitments or taking any steps in reliance on any information which is
posted at this site.
If you are the service provider and want to respond to this review send an email to admin@RVServiceReviews.com.
Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and
the explanation of the problem from your perspective.
Date of Service:
Work Done on:
Crack in fiberglass - manufacturer defect
Evaluation of Service Performed:
We bought a 2003 Winnebago Class C from Crestwood RV in April 2003. During the first year a crack developed in the cab over across the entire outside. The unit was returned to Crestwood in the fall of 2003 for repair. After 8 weeks (way too long) we got the unit back. Although the repair was made it was clearly visible that a repair was made. In October 2006 we noticed that the crack appeared again. We were instructed to return the unit to Crestwood to see what Winnebago would do. After a few weeks the service manager called and asked if we would be happy with a decorative molding placed over the crack to cover it up. You can imagine our answer. He replied that he would contact Winnebago get authorization for repair. In December (second week ) We called the service department and were told that the repair had not been completed and that it would be in the shop the next week. After Christmas I tried to call Crestwood and could not get through. I had the local police check if anything was wrong. I live quite a distance away so a personal visit was not in the cards at that time. I finally got through to Crestwood on Jan 6, 2007 and was told that they were reorganizing and the unit would be in for repair in two days. The next week I received a call from Crestwood to come and pick up my vehicle, that the repairs were not done and that I needed to get it out of there immediately as they were out of business. I placed a call to Winnebago who had a record of the repair in 2003 but did not show any correspondence with Crestwood as to this service item. The RV had been at Crestwood for 4 months. I was lied to many times, and had false promises made. Finally I picked up the vehicle not repaired and took it to another Winnebago Dealer in another state. I see that Crestwood is back in business now - still advertising having been in business since 1967. How interesting. Anyone who buys or deals with them should be very careful, They are not honest - in fact deceitful. Winnebago was very helpful in my situation and the unit is being repaired - No thanks to the dealer. Manufacturers should screen their dealers and audit them more often. Case in point.