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Date of Service:
10/9/2006
Work Done on:
Class C
Service Performed:
Crack in fiberglass - manufacturer defect
Evaluation of Service Performed:
We bought a 2003 Winnebago Class C from Crestwood RV in April 2003. During the first year a crack developed in the cab over across the entire outside. The unit was returned to Crestwood in the fall of 2003 for repair. After 8 weeks (way too long) we got the unit back. Although the repair was made it was clearly visible that a repair was made. In October 2006 we noticed that the crack appeared again. We were instructed to return the unit to Crestwood to see what Winnebago would do. After a few weeks the service manager called and asked if we would be happy with a decorative molding placed over the crack to cover it up. You can imagine our answer. He replied that he would contact Winnebago get authorization for repair. In December (second week ) We called the service department and were told that the repair had not been completed and that it would be in the shop the next week. After Christmas I tried to call Crestwood and could not get through. I had the local police check if anything was wrong. I live quite a distance away so a personal visit was not in the cards at that time. I finally got through to Crestwood on Jan 6, 2007 and was told that they were reorganizing and the unit would be in for repair in two days. The next week I received a call from Crestwood to come and pick up my vehicle, that the repairs were not done and that I needed to get it out of there immediately as they were out of business. I placed a call to Winnebago who had a record of the repair in 2003 but did not show any correspondence with Crestwood as to this service item. The RV had been at Crestwood for 4 months. I was lied to many times, and had false promises made. Finally I picked up the vehicle not repaired and took it to another Winnebago Dealer in another state. I see that Crestwood is back in business now - still advertising having been in business since 1967. How interesting. Anyone who buys or deals with them should be very careful, They are not honest - in fact deceitful. Winnebago was very helpful in my situation and the unit is being repaired - No thanks to the dealer. Manufacturers should screen their dealers and audit them more often. Case in point.
