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Hydronic Heating Specialist Elkhart, IN 46514 574 612-4826 Email Address: [email protected] Location on Google Maps Latitude: 41.6819935 Longitude: -85.9766671 |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 9/11/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Was supposed to be installing a hot water release valve that was leaking. The part was ordered on Tuesday from Aqua-hot and arrived on Friday. He called
me, said that he would be at my location, Thor service center, Wakarusa, Indiana about 15 miles from Elkhart, in 20 minutes, to turn off the city water supply and drain the water line, I said OK. When he arrived he told me that the wrong valve was sent and he would install a used valve to get me down the road and get another service to order the valve again. When asked why he could not get the correct part he said that it would be Monday before he would receive it. I called Aqua-hot, was told that they sent the wrong valve and that they were overnighting the correct part. Of course Darin said he was not aware of that and he had personal plans for the weekend would not be available til Monday, but he would charge me $1.50 a mile (being 75 miles away) totaling $112.50 to come Saturday and install the correct valve. The company he is representing (Aqua-hot) is trying to do the right thing and he is more interested in his personal plans. Hope no one else is subjected to this treatment from this so-called factory authorized service specialist!!!! |
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| Evaluation of Service Performed: | Had the part sent to me at the Thor service center and will get someone else to install the part that is an authorized service specialist for warranty reasons. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 5/16/2014 | ||
| Company Contact: | Darin Hathaway | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Service and repair of AquaHot. | ||
| Evaluation of Service Performed: |
Darin was very knowledgeable about the AquaHot system. He performed a thorough inspection and found all the problems. He was able to get parts
shipped overnight and make all the necessary repairs at a reasonable cost. Darin was a former Monaco employee before they closed their doors. I will use him again if I'm in the area. He is a mobile tech and came out to the Elkhart County fairground. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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