RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Kelly's Mobile RV Service 401 Bridgtown Ct, Satellite Beach, FL   32937 (321) 474-7322 Email Address: [email protected] Location on Google Maps           Latitude: 28.199666   Longitude: -80.607121 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   5/1/6478   Work Done on:   Class C   Service Performed:   New air conditioner installed. Repaired leaking tank and blinker.   Evaluation of Service Performed:   Totally satisfied with Kelly's work. He was punctual, efficient and extremely helpful in assessing and repairing the work that was done. If the need arises I will definitely be contacting him in the future. I highly recommend him.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/1/2017   Work Done on:   Class A - Diesel   Service Performed:   Stole approximately $1500 from me in November of 2017. Came to motorhome, gave me a list of parts needed which he demanded I pay in advance. Never came back. Dozen of text excuses. Contacted him again this year and asked if he intended to pay me back. No response. This guy is a crook.   Evaluation of Service Performed:   None done.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   12/20/2016   Work Done on:   Class A - Gasoline   Service Performed:   We hired him to do $1300 worth of bodywork on our RV. Gave him a check for $960 with remainder to be paid upon completion. He had previously installed awnings with no problem and so I thought this would go smoothly too. I then checked more reviews and became alarmed. I drove by to check on his progress. Nothing had been started but slides were out, TV antennae was up, sewage hooked up. When I questioned him, he became very irate and started yelling profanities. And it went downhill from there. We could not reason with him or even have a conversation the next day either. So we knew this was not going to work and asked to get our RV and return our deposit. He refused to give us our RV until he called us because he was closed for the holidays. He called us later that evening to tell us our RV was on the street and come and get it or he would have it towed. When we asked for our deposit back, he said he was charging us for storage and we were even. This was the worst experience I've ever had. Beware.   Evaluation of Service Performed:   He might do good work, but we will never know. His uncontrollable anger made it impossible to even talk to him. He called and texted profane, insulting and bizarre tirades. I highly advise avoiding him. I also hope he uses our $960 deposit he kept to get some help.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   11/17/2016   Work Done on:   5th Wheel Trailer   Service Performed:   Replaced water pump   Evaluation of Service Performed:   This guy will rip you off! Kelly installed a $60 water pump, but charged us $240 (plus labor) for a different, more expensive pump. When we asked for the manual and warranty, he claimed it didn't come with any documentation. We stupidly believed him and didn't discover his deceit until the pump failed. Of course it's not covered under warranty now because the part number on our receipt doesn't match the part number on the pump. So we're doubly screwed.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   10/2/2016   Work Done on:   Class A - Diesel   Service Performed:   RV service   Evaluation of Service Performed:   Horrible   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   10/1/2016   Work Done on:   Class A - Diesel   Service Performed:   He fixed a broken line, 3 hours $255.00 CASH ONLY. We also ordered a surge guard he said we need. That was $359.00 CASH. We still had a leak. Then the hot water heater didn't work. Came back 2 days later fixed hot water heater. We still had a leak he said it was the pressure in the tank it would stop in a little while. It didn't. He also knew we had to leave because the campground was closing due to the hurricane. I think that trip was $250 CASH. He didn't have his receipt book so I have no receipt for this trip. WE STILL HAVE NOT RECEIVED THE SURGE GUARD we paid for this has been over a month ago. He has excuses for each time we call to get the surge guard or return the money. Or he won't answer the phone. He only deals in CASH. We usually don't do this but he didn't tell us ahead of time he had done the work. He does talk a good game. He seemed very trustworthy. We were very wrong. I guess we will have to take a legal route to get the money returned.   Evaluation of Service Performed:   Do not use this RV service, he will not fix your motorhome correct. He has not mailed the product we paid $359.00 CASH for. He only deals in CASH.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   7/16/2016   Work Done on:   Travel Trailer   Service Performed:   As of 1-11-2017 work not completed as promised on July 15 2016. He was paid $852.50 and has not completed no returned calls. 7-15-2016-Contacted Kelly's RV Repair to fix camper roof (including painting and sealing) because roof leaks, repair the slide-out, and complete electrical work. Work was started and not completed in July of 2016. Mr. Pope requested money for supplies upfront and had written receipts in the total of $852.50. He has not completed in full ANY of the work he has promised. As of 1-11-2017 he will not return calls, texts or emails. He insisted that it was the policy of his business to take the deposit up front for the supplies needed to complete the job. He was quick to collect the money and start some work but it has been over 6 months and he has not completed his job. I am asking for $800 back so I can get the repairs done I need. He will not return my money. He has had several excuses including, personal injury, death, no transportation, weather etc...   Evaluation of Service Performed:   Poor/Incomplete   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   5/25/2016   Work Done on:   Toy Hauler   Service Performed:   Switched out AC Units   Evaluation of Service Performed:   Kelly did an awesome job. I called him up with an AC issue and explained to him that I was in a time crunch as I was leaving for a month-long trip in less than 10 days. He had a whole new unit installed for me 2 days later and looks like he saved us from a long hot trip this summer. I would advise you to listen to the good reviews on this site and ignore the bad ones as Kelly was top-notch in all aspects of handling my issue. Thanks again, Kelly!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/21/2016   Work Done on:   Class A - Gasoline   Service Performed:   Work has not been completed! We have been waiting since April, 2016 for Kelly to complete a job we paid $580 for parts. Nothing, and every excuse under the sun to not complete. We are tired of waiting and want our $580 back to have someone more reliable to complete the job. Would never recommend Kelly to anyone!   Evaluation of Service Performed:   Cannot evaluate someone who does not complete work after receive $580 for parts. Kelly constantly comes up with every excuse under the sun not to complete he agreed to and we have an invoice for. Not reliable...Not trust worthy...Would not recommend!   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]               Date of Service:   4/15/2016   Work Done on:   Class A - Diesel   Service Performed:   I have used Kelly many many times and his knowledge and quality of work is EXCELLENT! He may not be the most punctual but his work is well worth the wait. Here is a small list on what work he has performed for me to my complete satisfaction. 1. Satellite dish replacement. ( He is a guru with electronics and satellite dishes) 2. Slide sequencer 3. Electronics for inside entertainment system 4. Outside sound system and TV 5. Rebuilt my closet to be able to hold heavier items after my factory set up collapsed. 6. Slide cover springs ( In which I watched him fabricate the actual bracket because it was on back order. 7. LEDs under the bus (Very Cool) 8. LEDs under awning with a remote to change colors/settings 9. LEDs in bay storage areas 10. Custom built HEAVY duty slide tray for my Norco cooler. 11. Commode replacement to an elongated toilet. 12. Carpeting my bay storage areas. 13. Fixing my sleep number mattress. 14. Adding LED fixtures inside the main cabin. 15. Generator oil change. I would not hesitate to use him again in the future and have referred many of my friends with Diesel pusher motorhomes to Kelly and they all rave about the quality of work. As I said before he may not be the most punctual but trust me when I say his work is worth the wait.   Evaluation of Service Performed:   Excellent Quality   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/13/2016   Work Done on:   Travel Trailer   Service Performed:   Converted tow vehicles electric plug-in to one which is compatible with the travel trailer. Install brake system in tow vehicle for control of trailer.   Evaluation of Service Performed:   Kelly's vast amount of knowledge continues to impress me. That along with his work ethic makes him the only one I would trust for repairs. In the past he has done extensive repairs and reconstruction on my trailer. I am qualified to give an accurate account of his work, his honesty, and his accountability. In these things I rate him "Superior". There will be other things he will be doing for me in the near future and I know with certainty -- Not only will the job be done - the job will be done Correctly.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/11/2016   Work Done on:   Class A - Gasoline   Service Performed:   In 2015 Kelly bailed me out with a new refrigerator, very happy with his service. April 11 2016 I advanced $900 for some work he said he would do the following week.   Evaluation of Service Performed:   It is a month later, the check was cashed the following day, tired of his excuses I have requested my money back, I will be surprised at whatever happens next.   Value of Service:   Poor   Quality of Service:   Good       Date of Service:   3/31/2016   Work Done on:   Class A - Gasoline   Service Performed:   Kelly took our money and didn't order any parts. He is a crook!   Evaluation of Service Performed:   Read above.Too bad because he does good work. Never give him money up front! Update 4/5/2016 =========== This is an update on my original post. We prepaid $570 for parts in January. Kelly said the parts were in March 4 so we agreed to meet March 31 to get the install. We drove to Melbourne to meet only to be told he was sorry he hadn't even ordered the parts We left with a promise of a cheque. As of May 5 no cheque but threats.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   3/1/2016   Work Done on:   Class A - Diesel   Service Performed:   Was hired to do a myriad of things on our coach -- he actually completed nothing - started jobs, that always turned into him needing more money up front. 8 months later we contacted an attorney and received a partial reimbursement.   Evaluation of Service Performed:   Horrible lying thief of a human being. He CANNOT be trusted, should not EVER be hired for any work. Made threats to my family, never completed any work. Stole money and lied about it.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   2/9/2016   Work Done on:   Travel Trailer   Service Performed:   On February 9, 2016 I hired Kelly Pope to replace the awning on my trailer, work was to be done prior to a trip we were taking on March 11th, I contacted him again on February 23rd, he assured me that he would have it done on time, delayed our trip because he again promised that it would be done, said he forgot about us, contacted him on March 13, 14, had to leave on our trip without awning, contacted him, ask him for my money back, or awning, I offered to pick it up awning and let someone else install it, but was told it was at a hub in Melbourne and he would pick it up on his way and have it on by Wednesday since we were leaving on Thursday, again another no-show, no call or anything, I contacted him again on March 28th and ask him for an estimated time for installation of our awning or a refund, No Response, contacted him again on March 31st and gave him 15 days to resolve this either with the awning or cash refund or I would take to Facebook, Channel Six news, better business bureau, and any other social media to get results, Kelly contacted me on Saturday and ask me to meet him to get my cash, waited no call where to meet, so I contacted him once again and offered to meet him, was told he was looking at the wrong day on the calendar and he would bring it to my house at 11 o'clock, another no-show, so at 11:30 I text him that I would meet him anywhere, no response. So I don't have any hopes of getting my money back or my awning. Lesson learned never give money up front.   Evaluation of Service Performed:   No work done, but would never recommend Kelly Pope for any kind of RV repairs, he is a con man, taking money and not doing work. Update ------ Update on refund for awning, met with Kelly today, he refunded my money , he was sorry it happened , we are happy we got our money back.   Value of Service:   Fair   Quality of Service:   Fair   Email Address of Reviewer:   [email protected]       Date of Service:   12/18/2015   Work Done on:   Class A - Diesel   Service Performed:   Diagnosis and repair slide out problem   Evaluation of Service Performed:   This work was done quickly and professionally. His diagnosis was accurate and the had the part on his service vehicle. I couldn't be happier with this company and I will use him exclusively in the future.   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   11/12/2015   Work Done on:   Class A - Diesel   Service Performed:   Several jobs including replacing spring in patio awning, tightening driver size awning, installing Sirius radio, install flat screen TV in bedroom, installing kitchen faucet. Other work included "no charge for the fuel gauge" which is good since it still doesn't work, "fixing" the arm on our front door, ordering 3 bay latches. Update 4/5/2016: =========== In addition to the other work mentioned, the thermostat he was supposed to replaced didn't work and never did fix it as promised.   Evaluation of Service Performed:   Most of the work done was done satisfactorily although everything seemed to take longer than Kelly expected. The "other work", well, the fuel gauge still doesn't work, the arm rivet on our front door having been hammered into oblivion needed replacement, and the 3 bay latches were never received by us. Hubby felt sorry for Kelly and I did, too, until I read the rip-off report from August 2013 to May 2014 by a military man, with a very similar history of communication with Kelly. "Heart attack", "no response", "promises not kept" and in this case, we never received our latches NOR did we ever receive our refund. The work was done in November 2015. It's March 1st but I don't expect to receive either our money or our latches. Unfortunately the lack of response AFTER the work regarding the latches, deceit and repeat of excuse of heart attack, true or not, it sounds suspicious. On 12/6, he texted that sorry he had been out-of-town for a few days, no more response until 1/7/16 stating he was sorry that he had been in the hospital with a heart attack. Same day he said he HAD received the latches, but his "issues" happened 3 days after our job in mid-November. After that, my husband took over trying to communicate and get our latches or refund. After sending the shipping address to him several times, at some point, he said he sent the latches, priority mail, but could not come up with the tracking number and of course, we never saw the latches. His "wife" got involved in the conversation, but the same stall, promises not kept and I hope it's not happening to many others. I guess the taking payment for parts to be ordered and not installed or sent is just another revenue stream. I'm giving him a "fair" rating because most of the work he did has been satisfactory, but the run-around about the latches was not. This is my own opinion, not my husband's, although his text exchange with my husband was quite lively with colorful language. So, once Kelly reads this, I will probably get some scathing retort, I don't care. We will not ever call him again and we certainly will let our RV peeps and campgrounds in the area know of our experience. Update 4/5/2016: =========== Shortly after Kelly read my original review, I received a threatening text message, followed by another about 3 weeks later. I didn't respond because I think he's not worth worrying about and took no action on so i found out last night from one of Kelly's other victims, that he has been arrested Feb 19th and on or about Mar 31st on an other charge. This is a pattern of behavior, so I am changing my rating to poor. I've subsequently heard that others have been on the receiving end of his vitriolic language and behavior.The thing is he's very likeable and could be awesome if he only lived up to his own hype, but I think his past finally caught up with him. I hope he gets help.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   9/21/2015   Work Done on:   Travel Trailer   Service Performed:   Removed and replaced flooring the length of the living space, which had been severely damaged by water. Located source of water's entrance and made repairs. Re engineered black water tank to increase efficiency. Replaced electrical converter.   Evaluation of Service Performed:   Considering the magnitude of this job it was completed in record time. The price was not only fair, on certain things it was a bit below what others might have charged. The finished job shows it was done by a man who takes pride in his work, and the trailer is far better than when it left the factory. Wow!! I am pleased!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   9/9/2015   Work Done on:   Class A - Diesel   Service Performed:   Paid in advance nearly $2,000. To replace awning on my RV last September. Paid in advance just over $1,300. To replace slide seals on my RV last July.   Evaluation of Service Performed:   No work done after 6 months. Have asked for refund. He wrote me a bad check for the awning refund. Still has not refunded any money. Keeps making promises but never comes through. Turned check over to state for action. Shame on me for waiting so long. Don't use this guy, he is an admitted liar. I have texts messages in his own words saying he is a liar and admitting he wrote a bad check Update 4/8/2016 --------------- Kelly has paid me the 3300.00 owed me.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   7/8/2015   Work Done on:   Travel Trailer   Service Performed:   A/C leak repair   Evaluation of Service Performed:   Our A/C was leaking and Kelly fixed it quickly. We don't trust anyone else to repair our RV. Kelly is extremely busy but took the time to come out of his way. I'll wait a couple of days for him to come out before calling anyone else. He's honest and fair and a good man.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   5/19/2015   Work Done on:   Travel Trailer   Service Performed:   Repair refrigerator and do general check of my RV Trailer. Refrigerator needed new control circuit board.   Evaluation of Service Performed:   Purchased my first RV Trailer and the refrigerator (supposedly new) did not work. We had a time crunch trying to leave on vacation in 2 days. Kelly diagnosed and repaired the refrigerator in time for us to take our trip. He explained everything he did and repaired as promised at the price quoted. He also took time to instruct me on the systems in the RV at no cost. I highly recommend Kelly for any service/repair needed on your RV.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/1/2015   Work Done on:   Travel Trailer   Service Performed:   Installed new roof, awning, air conditioner, radio, propane gas tank, and some minor things.   Evaluation of Service Performed:   A superior job was done on my travel trailer. Considering the amount of work done I feel it was done quickly. He was most helpful with my warranty for the air conditioner. Had he not been so persistent I fear I would have never received the amount owed me. I have complete confidence in Kelly, and would never consider having anyone else work on my trailer. He is honest, highly skilled, and takes a great deal of pride in his work. That is a winning combination.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   9/25/2014   Company Contact:   Kelly Pope   Work Done on:   Class A - Diesel   Service Performed:   Diagnose and repair air ride system malfunction, diagnose and repair Norcold refrigerator water leak/defrosting problems, repair malfunctioning louvers on large kitchen vent fan, replace water heater electric heating element.   Evaluation of Service Performed:   Work was done on site, he arrived on time, was quick, efficient, and very knowledgable. He explained all problems and repairs thoroughly. We had 3 other service centers tell us nothing was wrong with fridge, despite excessive freezing up of fins and leaking water all over the floor when manually defrosting it. He found fridge is automatic defrost type, should drain water to outside, diagnosed a cut drainage line and need for new auto-defrost sensor, among other things that no one ever diagnosed before in 4 years of trying to get this fixed. I highly recommend Kelly. For once I believe the jobs have been done correctly.   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   9/23/2014   Work Done on:   5th Wheel Trailer   Service Performed:   Replace toilet and also replace broken kitchen slider rod. Also, last year replaced front 5th Wheel axle.   Evaluation of Service Performed:   Kelly does good work and can save you money.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   9/10/2014   Company Contact:   Kelly Pope   Work Done on:   Class A - Diesel   Service Performed:   Replaced our back up monitor.   Evaluation of Service Performed:   We would highly recommend Kelly Pope to do repair work on any RV. Not only does have the knowledge, he is highly ethical as well as does exactly what he says he'll do. A+ is the grade we give him!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   9/9/2014   Company Contact:   Kelly Pope   Work Done on:   Class A - Diesel   Service Performed:   Front A/C quit working.   Evaluation of Service Performed:   Kelly arrived promptly when he said he would. Checked the A/C unit which had failed. Contacted my extended warranty and obtained approval for replacement. Ordered the new A/C unit and within 3 days had it on his truck and arrived to put it on. After installation, cleaned up everything as though he was never there. A/C works well. Excellent service and great communication.   Value of Service:   Excellent   Quality of Service:   Excellent       Be sure to read the Service Provider Response to this review at the end     Date of Service:   8/1/2014   Company Contact:   Kelly   Work Done on:   Class A - Diesel   Service Performed:   Replaced Norcold refrigerator - replaced toilet - fixed bathroom fan - installed satellite dish (not covered by warranty agreement) - installed tv antenna in bedroom (not covered by warranty agreement) - sealed roof leaks. All this work was done over a period of several weeks.   Evaluation of Service Performed:   Kelly responded to all our repair calls, came out on weekends and his work was well done. Kelly was given our extended warranty information and he told us he would handle all the paperwork with them. When he contacted the warranty company there was an issue with the mileage on our rig vs the mileage on our agreement. We resolved this issue by having the dealer notify the warranty company they had entered the incorrect mileage on the agreement, necessary paperwork faxed to company. When all the work had been completed an invoice was submitted by Kelly. The warranty company then stated that only work that had been pre-approved, and by a 'brick and mortar' company could they reimburse us for the work done. Kelly stated he got his lawyer involved with this and sent all the necessary paperwork to the warranty company showing that he had a 'brick and mortar' business. I have numerous text messages from Kelly regarding his contacting the warranty company, however, they state they have never received any paperwork from him. I asked Kelly to provide me with a name, or names, and a fax number of who he dealt with at the warranty company. He has never responded to my requests. None of the work done by Kelly was ever pre-approved. We are out a little more than $4000 for the repairs etc done on our motorhome. All our parts were paid for up front. It is strongly suggested that should you have a warranty agreement and decide to use Kelly's RV service that you are included in the phone call(s) to the warranty company to ensure that the work is covered and pre-approved before you give him any money. The long and short of it, is we were too trustworthy and believed in him and that he knew what he was doing. In his words- he did this all the time. Subsequently we have found out that we had been overcharged for some of the parts. Be sure to read Service Provider Response below   Value of Service:   Good   Quality of Service:   Good     Service Provider Response:   You bought a used motorhome with several issues from a local dealer that you did not want to return to for service.You had me come and check out the coach. There were several issues that needed repair. You said that you had an extended warranty that didn't come in to effect for thirty days. Most repairs were serious AND NEEDED TO BE REPAIRED. You said that you would deal with the warranty company after it came in to effect and for me to go ahead with repairs. Then your company gave you an excuse that you believe. They know you had the work done already and it's their way out and they used it. Now its my fault. You should really tell the entire story when you tell it. You got caught not waiting on the warranty and you paid for it. You were not over charged for anything. I made more than ten trips to you for free and no charge for anything for some absolutely ridiculous repairs. Even coming to get you started on multiple occasions when you would go leave the lights on all day in a parking lot Every time you turned the TV on you got confused and I came out for free. Now this. You are the one that can't be trusted. You are not representing the truth and I can't help that. Sometimes people just can't accept the fact that some things are just their fault. Kelly Kelly Popes RV Repair 321-474-7322 [email protected]       Date of Service:   6/10/2014   Work Done on:   Travel Trailer   Service Performed:   A/C unit   Evaluation of Service Performed:   We recently had work done to our RV by Kelly�s RV Repair. He�d been highly recommended to us by a neighbor who told us that Kelly was honest and very good. Our A/C went down and we needed to get it repaired ASAP. Kelly came over and after extensive inspection of our A/C unit, he advised he would contact the people at Coleman to discuss what was going on with the A/C as it would cut out and than work again periodically. The tech at Coleman didn�t have an answer. After then discussing the issue with Kelly, it was agreed upon how the A/C problem would be resolved. Kelly told us he would be fair, but we had no idea how fair he would be. We have an A/C that runs now and Kelly gave us such a great price that we were floored. He Showed up when he said he would and he took care of the problem, just like he said he would. He even called us the next day to find out how the A/C was working. Almost no one does that. His kindness and compassion have helped us to make up our minds that we�ll not use anyone else. Thank you Kelly. After being used to dealing with dishonesty and a lack of integrity in this day and age, Kelly�s RV Repair is a breath of fresh air. I would highly recommend Kelly�s RV Repair.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   5/20/2014   Company Contact:   Kelly Pope   Work Done on:   Class A - Diesel   Service Performed:   Motor on main awning needed replaced, fridge hose leaking due to having been frozen in cold weather, AC not working properly. Kelly not only completed all work in a timely and professional manner but he also spoke with us on the A/C for free and we were able to save a lot of money on it with a simple fix. Kelly handled all paperwork with our warranty company and even found a mistake on our warranty companies part and got us another check sent out by our warranty company!   Evaluation of Service Performed:   I personally would not use anyone else in this area! We have been staying at the Patrick Air Force base and had a couple of options when getting a service company out here to work on our RV. Kelly was the only one who was very timely, both professional and personable and did not attempt in any way to cheat us! We would highly recommend Kelly's RV Service to anyone! Thank you Kelly!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/9/2014   Company Contact:   Kelly Pope   Work Done on:   Class A - Gasoline   Service Performed:   Slide room leak repairs -- slide toppers and seals. I wanted to do a follow-up after we had some rain to determine if the repairs were effective. We have had some torrential rains and come through it all without a drop of water in our coach.   Evaluation of Service Performed:   Kelly did a great job without charging us an arm and a leg. He was in the area on a different job and stopped by to make sure I was satisfied with the work. Also -- just a little story to show you what kind of guy he is -- after finishing the toppers and seals (a hard day's work) I mentioned a leak in the doorway and he immediately got the ladder back off his van and inspected the TV antenna and resealed it with Dicor at no charge. Great RV guy and even better person!!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   4/9/2014   Work Done on:   Class A - Gasoline   Service Performed:   Slide toppers and seals (2) as well as various other miscellaneous repairs.   Evaluation of Service Performed:   This is the second time I have had Kelly do some work for me. Once the parts came in he got the job done in a hurry. Comes prepared and does not goof around while working. I really respect this guy's work ethic and knowledge in his craft.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   1/30/2014   Work Done on:   Class A - Diesel   Service Performed:   Replaced the battery disconnect solenoid.   Evaluation of Service Performed:   We had no 12 volt, Kelly came out within two hours of calling him. He diagnosed the problem, went to get the part and installed it. The charge was very reasonable. He also answered any questions we had on other issues and gave advice. Would definitely recommend him. He said he works with service plans but the charge was less than our deductible so we didn't need to do this.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   9/5/2013   Company Contact:   Kelly Pope   Work Done on:   Class A - Diesel   Service Performed:   New front A/C New windshield Re-caulk roof Fix roof leak Repair coach step Repair refrigerator Water heater thermostat Water heater gas valve Repair entrance door locking device   Evaluation of Service Performed:   All of the work was done on site with the exception of the windshield, Kelly worked well with Good Sam Extended Warranty and The Glass Insurance Company, We were not on site when most of the repairs were completed, he had a set of keys and communicated with us each day, concerning parts, and the repair progress. We are very happy with the work performed.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Be sure to read the Service Provider Response to this review at the end     Date of Service:   8/16/2013   Company Contact:   Kelly Pope   Work Done on:   5th Wheel Trailer   Service Performed:   Promised repairs were not conducted. A refund of prepaid funds was requested and agreed to by both parties. Seven months have passed and no refund. On Aug 16 2013 my right side slide on my 2002 Travel Supreme Express 5th wheel trailer would not retract into the trailer. I was advised by the Patrick AFB personnel to call Kelly's RV Repair. Kelly showed up and determined my slide motor was amping out and would soon fail. I paid the total amount on my USAA MasterCard. Kelly said I didn't know him but he was an honest guy and could be trusted. I advised Kelly that I was moving back to Orlando FL and the repairs would need to be done there No Later Then Aug 24 because I had to be on my way back to Ft Hood TX, and sign in off of leave (I was on active duty at that time) Kelly said he picked up parts in Orlando and that was not a problem. On Aug 21 I received a text saying Kelly had had a heart attack and would not be able to conduct the repairs. We agreed on a full refund minus a service fee of $75.00 total refund of $950.00. Sep 17 Kelly says he uses the Square App and it takes 30 days for refunds. Nov 15 he is still trying to get in touch with a human at Square. Nov 16 he started a refund to my card again. Nov 19 still nothing. Dec 20, am told refund is processed and I need to check with my bank. Dec 20, checked every statement and contacted my bank customer service. No record of a refund. Dec 26, agree to meet in Orlando FL so Kelly can give me a cash refund. Kelly does not show up. Dec 30, try again to meet up with Kelly in Orlando. Kelly does not show up. Jan 3 2014, Kelly says he is close to having the cash, expect to meet Kelly the next day. Kelly does not show up. Jan 25, ask Kelly if he will have the money before I have to leave Orlando on Feb 4. Jan 30, suggest to Kelly he send a check for what he can and then $100 a month until fully paid back. He agrees, but has not sent a single check to the address I gave him. Sent Kelly an e-mail but received no reply. Text Kelly about e-mail received no reply. Tried to get a refund through my credit card, but I trusted Kelly for too long and the required time to challenge a charge had been exceeded, so I received no help from them. All my efforts to help Kelly help me get my refund have failed. I believe Kelly is just telling me what he thinks I want to hear and then doing nothing. I believe he may not have had heart attack at all, but can not confirm. I can no longer trust that Kelly will ever pay me back the money he owes me.   Evaluation of Service Performed:   I have every text message sent to and receive from Kelly if needed. I no longer believe Kelly has any intention of paying me back regardless of my efforts to work with him in every way. Final note; none of the repairs Kelly advised needed to be completed have been done. The motor started working in Orlando and I've had it checked by other maintenance personnel since. No issues can be found and they have not recommended anything be replaced. Due to this, I think Kelly should forfeit the service charge and I should receive a full refund of the money paid. I feel cheated by this individual who has essentially stolen $1026.95 from me. Be sure to read Service Provider Response below   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]     Service Provider Response:   This customer has been repaid in full. All of his description is not accurate but I do accept responsibility, again he did receive a full refund and he wouldn't have called me if his coach wasn't broken. Kelly Pope       Date of Service:   1/14/2013   Work Done on:   5th Wheel Trailer   Service Performed:   The techincian came to my site because my power landing gear was stuck down once arriving in Florida. He quickly concluded that the cause was a bad motor for my Atwood system. We left for about an hour, and returned with the correct motor for my repair. He really knows his stuff; he was finished in half hour.   Evaluation of Service Performed:   Everything works great and the experience was most importantly QUICK. I don't mind paying good money for quality service.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/17/2012   Company Contact:   Kelly Pope   Work Done on:   Class A - Diesel   Service Performed:   I have a Dometic awning on my rig that has been a problem since about 6 months after buying my coach. This awning is different because it is not only a power awning, but it also has a sun shade that drops down electronically also. It malfunctioned completely while we were in the Keys last month, and a repairman there managed to get it closed so we could drive home. I took it apart once back home, and realized that the shop down south had cut out all of the wiring that controls the awning and the shade. I knew then that I was in over my head and ability. I called Kellys RV service because obviously I couldn't drive it to a repair shop partially disassembled and hanging on the coach. He agreed with me that someone had removed too many parts to easily repair it. Instead he installed a new unit that does not have that silly shade that kept giving me problems. I wish someone could have disabled it a year ago before it ruined the rest of the awning. My new WeatherPro works flawlessly.   Evaluation of Service Performed:   I am very satisfied. Kelly did a good job and he didn't mind coming out after hours when I am available.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   10/20/2012   Company Contact:   Kelly Pope   Work Done on:   Class A - Diesel   Service Performed:   We were vacationing at Melbourne Beach last weekend, and our air conditioning stopped working on a Saturday. I contacted one of the local RV dealerships, and they were going to charge me $150.00 just to come out and look at it. In addition, they told me that I would have to wait until Wednesday before they would have a chance to get to my repair. I flagged down a repair van that I saw in the park, and he told me that my compressor had failed. He quoted me $1025.00 to replace the unit on Monday. I decided to get a second opinion, so I called one of the local mobile repair services listed on Craig's list; I assumed I didn't have anything to lose by getting a second opinion. To my surprise, after I explained my wife's health issues, Kelly was willing to come out on a Saturday after finishing up an activity with his family. In less than an hour, my air conditioning was running fine. Apparently all that was wrong was a capacitor that runs the compressor. I was relieved to pay so little and be able to enjoy the rest of our trip. It is good to know that good, honest people still exist out there.   Evaluation of Service Performed:   It's Monday, and my coach is still cooling great. He is extremely knowledgeable and a true professional.   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   5/18/2012   Company Contact:   Kelly Pope   Work Done on:   Class A - Diesel   Service Performed:   Diagnosed problem with two of three roof mounted A/C units. Diagnosed problem with satellite dish.   Evaluation of Service Performed:   Work was not completed. We were told parts were ordered, came in broken or wrong parts. We were finally told he would refund all our money as he didn't fix it. As of August 1, 2012, numerous calls were made. He will either not answer the call or gives a different excuse. He ripped us off for over $1,000.00. He has been put off limits to a very popular and large RV Storage Facility in the Melbourne, Florida area, due to similar rip-off and bad review stories. Another reviewer on this site rated this repair service as PREDATORY. Do not use thie repair man.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   3/28/2012   Work Done on:   Class A - Diesel   Service Performed:   Diagnose inverter/charger problem and replace. While traveling the inverter charger stopped working, leaving me without any 12V power or interior 110V power. A rather desperate condition when traveling. Nearby service shops could not even look at problem for several days, but recommended this service which responded the same day called.   Evaluation of Service Performed:   Work was completed, but repair person lied to me about working with my extended warranty plan. He simply did not talk with them after our joint, first call. As a result, I was unable to collect a large portion of what would have otherwise been collected. I also later found out I was significantly overcharged for the work performed. I WOULD RATE THIS SERVICE AS "PREDATORY".   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected] Home Page Page last updated: 4/18/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster