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Company
Masters RV 104 Hwy. 246 South, Greenwood, SC 29649 (864) 223-2267 Email Address: [email protected] Location on Google Maps Latitude: 34.1756972 Longitude: -82.0237332 Company web site click here |
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| Date of Service: | 7/1/2017 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
On our Class A diesel pusher, the main slide motor had
ceased to function. Masters ordered/replaced the motor. |
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| Evaluation of Service Performed: |
Job well done. Friendly staff. Timely completion.
Would recommend to others! |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/15/2013 | ||
| Company Contact: | Daryl Masters | ||
| Work Done on: |
Pop-up Trailer
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| Service Performed: |
Replacement of 1998 Jayco Heritage Acadia pop-up camper top under warranty.
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| Evaluation of Service Performed: |
I am the original owner of a 1998 Jayco Heritage Acadia pop-up. About 2 months ago I called Masters to inquire if my sagging and cracked
camper top was covered by warranty. They didn�t answer their phone. I left a message. They didn't return my call. I called for several days till I finally got a human. I was told someone would call me back. They never did. About a week later I was going camping near them so I took my camper by there for evaluation. I told them my frustration with not being able to contact them and that I wanted to get my camper fixed so I could sell it and buy another Jayco from them. They had the exact one I wanted on their lot. They never really apologized for the poor communication, but I was willing to give them another chance. They agreed that my top could be replaced under warranty, took pictures and my information and said they would submit it to Jayco. After hearing nothing for two weeks I called Masters and got some flimsy excuse why they hadn�t sent the info to Jayco. So I called Jayco myself. They gave me the e-mail address to send the pictures and info to and said they would contact Masters. Masters finally called me back and acted like they had been the ones to get the ball rolling. I was hot, but I let it go. I just wanted my camper fixed. That same day Jayco issued authorization number to Masters RV to replace my top under warranty. Jayco said after they receive the order from Masters it would take them about 3-4 weeks to manufacture and ship the top to Masters. Six weeks later I call Jayco to get a status update and they tell me that Masters never submitted an order for the top. Daryl Masters told me that he didn�t want to do the work because he was going to have to pay Jayco up front for the top and then get reimbursed once the work was done. Over the 6 week period he never once called me to inform me that he didn�t want to do the work. I will NEVER do business with Masters RV again. I will bad-mouth them every chance I get. I will post this letter on every website pertaining to camping and RV service I can find. I really like Jayco products, but Masters RV is doing great damage to the Jayco name. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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