RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Billy Thibodeaux's Premier RV 1721 Renaud Drive, Scott, LA   70583 337-233-7494 Email Address: [email protected] Location on Google Maps           Latitude: 30.254078   Longitude: -92.089050 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   10/6/2020   Work Done on:   Class A - Diesel   Service Performed:   Aqua hot relay corrosion and Onan service. Will be back for exhaust work.   Evaluation of Service Performed:   Excellent-Billy is probably the most knowledgable person I have met in my 15 yrs of Rv ownership, and he is willing to share his knowledge and explain the repairs needed. He doesn't talk over you-he talks to you. His tech found items that I was unaware of-for instance: Onan has a drive belt-no one has ever told me when it was serviced it before-the belt was on the verge of breaking. Don't be fooled by the location-it looks like you are turning into a residential area with small streets, but it is misleading. There is plenty of room for a 65 ft. (with toad) unit to get in and out.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   9/22/2020   Company Contact:   Helen Thibodeaux   Work Done on:   Class A - Gasoline   Service Performed:   Remove RV refrigerator and replace with new House refrigerator. Onan generator serviced   Evaluation of Service Performed:   Excellent work!! Work was completed on day I was told it would be ready. Very professional staff, kind and courteous. Billy T's will definitely be my go to vendor for future RV needs.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   6/17/2020   Work Done on:   Class A - Diesel   Service Performed:   Maintenance on Aqua Hot, Onan Gen, 2008 Spartan Chassis   Evaluation of Service Performed:   If you are in south Louisiana and need service we highly recommend Billy Thibodeaux�s Premiere RV in Scott, LA. He and his staff Blake and Phillip took care of the maintenance on our 2008 Tiffin Allegro Bus. They took great care of our Aqua Hot, Onan Gen, and Spartan Chassis. They explained the work completed and what they saw as potential problems that may need to be taken care of in future. Helen, Billy�s wife, also had great recommendations for food in the area. We had planned at least two days to get everything done but they were able to knock it out in one. We came in the night before and they encouraged us to stay even though they had finished our work. They had full hookups. We were able to visit Lake Martin, Uncle T�s Oyster Bar for an excellent shrimp po�boy, and Best Stop for boudin.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/18/2020   Company Contact:   billyt.com   Work Done on:   Class A - Diesel   Service Performed:   Billy T's installed a tow and breaking system on my 2019 Phaeton 40IH and 2018 Jeep Wranger JL and a SAFE T PLUS steering control on my Powerglide chassis.   Evaluation of Service Performed:   First of all the friendliness and hospitality of Billy, Helen, Angie, Phillip, and Blake is OUTSTANDING. All are very knowledgeable of the work they perform and they are very professional. As of now I could NOT be MORE SATISFIED with the product and service. I WILL be returning to Billy T's for future service. I highly recommend this business.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   9/30/2019   Company Contact:   Billy Thibodeaux   Work Done on:   Class A - Diesel   Service Performed:   Huge shout out to the fine folks at Billy Thibodeux�s Premiere RV in Scott LA. If you are in southwest Louisiana and need help with your rig, he is the guy to go to. They are off exit 97 on I-10 and are trained, among other things, on the Tiffin Powerglide chassis. A couple of years ago, he pulled out the nevercold from our 2008 Phaeton (on the Spartan Chassis) and put in a fridge we bought from Best Buy. We then hit the road full time and started traveling. Today, he saved my bacon, by brazing the dip stick tube on my Allison Transmission, which had developed a hairline crack near the transmission case. Unfortunately, the folks at Spartan no longer make the part and they sold off the excess a couple of years ago. The legacy parts supplier was out of the part (that tells me that it fails on a regular basis) so I was stuck with figuring out an alternative. For a very acceptable cost, The owner, Billy, took care of me with less than 2 business days notice. While they work on many different rigs, this week seemed to be Tiffin week. He had a Zephyr that was being picked up by the customer today after a repair and a couple of other Phaetons they were working on. My sense is that he is one of the trusted repair shops that the folks at Tiffin send business to. They also support Safe-t-plus, Blue Ox, and Air Force One. If you are in need of help, and in Southwest Louisiana, give them a call at ‭(337) 233-7494‬. Helen, his wife, runs the office, and at least one son, works in the shop.   Evaluation of Service Performed:   Excellent!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/14/2019   Work Done on:   Class A - Gasoline   Service Performed:   Onan generator failed. They had to remove the generator from the coach and tear it down to repair it.   Evaluation of Service Performed:   They are proud and very professional people. They kept me up to date and explained the process in detail so I would understand the time and money spent. I would not hesitate to go back to them for repairs in the future and I recommend Billy Thibodeaux's Premiere RV to anyone.   Value of Service:   Very Good   Quality of Service:   Excellent       Date of Service:   6/28/2018   Work Done on:   Class A - Diesel   Service Performed:   Installation of dinghy towing equipment on two wheel drive Avalanche. M&G braking system installed on truck and diesel pusher.   Evaluation of Service Performed:   Quality workmanship and Professional service rendered.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/19/2018   Company Contact:   Billy & Helen Thibodeaux   Work Done on:   Class A - Gasoline   Service Performed:   New shocks and bumpers, fuel filter, and dashboard resecured.   Evaluation of Service Performed:   Mr Billy and Miss Helen are truly the best! We limped into their shop late on a Wednesday and they immediately put us on their lift. We had hit a bad patch of road leaving Texas via I10 that broke both front shocks and popped the dashboard loose so that driving was like riding a rodeo bull! After accessing the damage and ordering parts (which wouldn't arrive till the following Monday), they put us up in their yard, hooked us up with water and electricity, and treated us like long lost friends! No fuss, no muss, no worries! Gave us a chance to explore Lafayette and some great food - known for its famous boudin. We had reservations in New Orleans for Monday so as soon as the parts arrived they got right to work and finished in time for us to get to the tire shop for a new pair on the front end. We made it to our next park in plenty of time for dinner. Can't say enough about how friendly and generous they were in their care and concern for our safety and comfort. The best part was making two new great friends that we hope to see again when they come to Maine for a visit! They even called us the next day to make sure we were ok.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   10/10/2017   Work Done on:   Class A - Gasoline   Service Performed:   Work done as per my previous review; however, we just wanted to add this much 2 months, 2000 miles and 20 get hours later, still working great something that Onan themselves could not deliver!   Evaluation of Service Performed:   Again, just wanted to state that it's still working great.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   10/10/2017   Work Done on:   Class A - Gasoline   Service Performed:   Billy fixed our Onan generator.   Evaluation of Service Performed:   We travel full time in our 2016 Winnebago Brave. During the 20 months we have had it, the Onan generator has never run properly for more than an hour or so before it would start sputtering. We had it "fixed" at three other Onan dealer shops, but the fix would only last an hour or two before sputtering again or even failing to start. Billy was on vacation when we booked our appointment with his excellent service advisor Chelsea. She so assured us that Billy would be the man to fix it that we stayed an extra week in the area just to have him take a look. He welcomed us on his second day back from vacation, dove into it and after a whole day he had it running perfectly. It turns out that deep down, hidden from all of the other skilled Onan service people who had previously "fixed" it, was a bad wiring connection which was botched at the factory during assembly. Billy has a reputation of advising Onan about problems he discovers, so he submitted the report that suggested they they upgrade the assembly process so this will never happen to another Onan owner. I imagine they take Billy seriously. He was both driven and determined to solve our problem. I think he finds glee in solving difficult issues. Onan would be well-advised to take a look at why this problem was never found at the three previous dealerships. We became friends with Billy and Helen, cemented with their offer of home cooked crayfish ettoufe' that evening at their lovely home.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/25/2017   Company Contact:   Billy Thibodeaux   Work Done on:   Class A - Gasoline   Service Performed:   Generator Repair.   Evaluation of Service Performed:   Are you within 1,000 miles of Scott, LA? Want something on your RV fixed? Give these people a call. Then drive it, tow it, push it or pull it to Billy Thibodeaux's Premiere RV. These people KNOW what they are doing. No "guessing" but rather years of experience and the ability to actually troubleshoot to a diagnosis and then FIX IT. You'll only find experienced, honest, no baloney, good people running this shop! Go elsewhere at your own risk.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/16/2016   Company Contact:   Helen   Work Done on:   Class A - Diesel   Service Performed:   Residential refrigerator installed here last April had a rhythmic metal sounding vibration while driving the motorhome. Also had a 5 ft. window awning to be installed.   Evaluation of Service Performed:   Billy rode in the motorhome and quickly determined the refrigerator compressor was bouncing on the bottom of the refrigerator causing the noise. He put shims underneath the refrigerator wheels to lift them. We are full-time and both our trips to the shop, we have appreciated their focus to get us in and out quickly. When the refrigerator was replaced we had been without a refrigerator about 3 weeks. They took us in immediately, quickly got us out and saved us money. Awning looks great and what a difference it made.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   5/9/2016   Company Contact:   Helen Thibodeaux   Work Done on:   Class A - Diesel   Service Performed:   Performed generator service and worked on HWH level sensor. Also, did some trouble shooting for circuits running off the inverter. Discovered residential fridge circuit was not running off the inverter. I have scheduled a follow-up appointment to have this corrected. Getting my work done at Billy's was a positive education. He took the time to show me on the chassis what was okay and what I needed to keep watching as a potential service or repair. He is also handling my Spartan Chassis recall for the steering collar. I had no cracks in the collar but Spartan is still replacing the collar.   Evaluation of Service Performed:   Work was excellent. I could not have asked for better work or a better experience. Highly recommend Billy Thibodeaux's.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/13/2015   Work Done on:   Class A - Gasoline   Service Performed:   Professionalism at its best. Billy is truly a technician finding problems fast and making repairs without cutting corners. I would not trust my RV with any other shop. Sop is always clean and service is preformed on time. Be sure to contact Helen prior to arrival because the shop is a little hard to find. Helen and Billy with their small staff are a rarity in the RV industry offering great service and a professional attitude.   Evaluation of Service Performed:   Replaced leveler hoses and repaired a sticking slide. They have in the past replace a toilet, installed Genstart and many services.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/14/2015   Work Done on:   Class A - Diesel   Service Performed:   Replace defective radiator   Evaluation of Service Performed:   Work performed on time as promised. Small issue on business' part. Problem immediately rectified with no problems. I have recommended this shop to others and will continue to do so.   Value of Service:   Excellent   Quality of Service:   Very Good   Email Address of Reviewer:   [email protected]       Date of Service:   5/7/2015   Company Contact:   Helen and Billy   Work Done on:   Class A - Diesel   Service Performed:   Over the past two years Billy Thibodeaux's has serviced my Onan generator 5 times for my 150 hour service requirements and also 2 complete chassis services. Not to mention rigging the coach with a Blue Ox tow package and also two jeeps with Blue Ox tow plates and Air force one braking systems. They have also installed a Winegard satellite system, Blue Ox steering stabilizer, LED light strip under awning, Propane quick connect on the curb side, additional speakers in the cockpit area and run additional HDMI cables to TVs in the coach and outside tv. I know I'm missing other mods but Billy T is the only person I would let touch my coach for these additions or services. He is meticulous and will not cut corners to get the job done. Sorry for the long post but I just came across this review site and thought these guys deserved an excellent review.   Evaluation of Service Performed:   Excellent service always. Helen in the office keeps things moving and keeps you informed with what is going on and what to expect. Unlike the dealer where I purchased my coach Billy T's actually takes you on time for your appointment and gets you on your way as promised.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   2/5/2015   Company Contact:   Helen   Work Done on:   Class A - Gasoline   Service Performed:   Front end stabilizer, new toilet and electrical.   Evaluation of Service Performed:   The best RV service company. Billy is very attentive finding problems and fixing them. One man shop so to sure to call ahead you will not be disappointed   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   1/6/2015   Work Done on:   Class A - Gasoline   Service Performed:   Engine diagnosis because of dash indicator.   Evaluation of Service Performed:   Billy was able to find problem in quick fashion and made repairs and found other problems which were pointed out. An honest repair service with great customer appeal. The shop was CLEAN and Lady was a cutie....Thank you   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   8/6/2014   Work Done on:   Class C Toad   Service Performed:   Added vent covers on Class C. Also installed auxiliary brake system and tow base plate for toad.   Evaluation of Service Performed:   Prompt and professional service with a friendly smile from Billy and wife Helen. Employees took time to explain installation and maintenance.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   7/14/2014   Company Contact:   Helen Thibodeaux   Work Done on:   Class A - Diesel Tow Vehicle   Service Performed:   Ford F 150 4X4 set up for towing (base plates, wiring, etc.) and addition of air brake system on tow vehicle, addition of Blue Ox tow system on motorhome.   Evaluation of Service Performed:   Outstanding. Extremely neat job and very detailed briefing and demonstration of use of new Blue Ox tow system. Highly recommend Billy for work on your RV.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/21/2012   Company Contact:   Billy Thibodeaux   Work Done on:   Class A - Diesel   Service Performed:   1000 hr generator service @ 2,350 hrs, Cummins engine service at 47,132 miles, checked why check engine light fault as well as ABS light fault. Found both to have cleared. Performed full chassis service as well.   Evaluation of Service Performed:   All services were performed very well and I was contacted with any concerns or questions that had arose while the services were being performed, this is the type of communications that show an excellence in service. They also repaired the drivers side mirror so I could continue on a trip which had been planned for our departure the next day. This was not on the schedule and I appreciated Billy taking the time to repair it so I could continue with the trip. This is what I call exceptional service. I would recommend this services to anyone.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/14/2012   Work Done on:   Class A - Diesel   Service Performed:   Replaced all shades in our 2006 Allegro Bus with MCD day/nite shades. Installed a new residential refrigerator and a generator auto start.   Evaluation of Service Performed:   It was a pleasure to work with Billy, Helen, Corey, Donna and the entire staff. They were knowledgeable, professional, and courteous.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/16/2012   Work Done on:   Class C   Service Performed:   Repair electric entry steps.   Evaluation of Service Performed:   Quick and done expertly. Warnings about issues that were uncovered during the work were brought to my attention as possible fire hazards, and hidden fuse box was noted so another repairman could locate with less difficulty.   Value of Service:   Very Good   Quality of Service:   Excellent               Date of Service:   3/2/2012   Company Contact:   Billy or Helen Thibodeaux   Work Done on:   Class A - Gasoline   Service Performed:   -MCD Shades for cockpit installed -stabilizer installed -refrigerator installed -slide and leveling gear repaired   Evaluation of Service Performed:   Excellent. All of this work took awhile, but during that time we were kept informed, shown what was happening, taken to dinner, and treated like friends. Nice people and excellent service. If something didn't work as first planned they creatively worked out another solution. We got to know Billy, Helen, Corey and the animals and enjoyed them all.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   1/18/2012   Company Contact:   billy or helen   Work Done on:   Class A - Diesel   Service Performed:   05 Newmar Dutch Star. Intermittent electrical problem. ABS, Check engine, speedometer intermittent with alarm. Transmission quit shifting. Other reputable shops had tried unsuccessfully to trouble shoot.   Evaluation of Service Performed:   Corey, a Spartan certified tech, determined that there was a bad ground in the electrical system. Corey had the problem fixed in two days of tracing down circuits. We were amazed he fixed the problem so quickly. Corey also pointed out other potential problems that other reputable shops had missed. Great folks to do business with. Honest, reputable, friendly, professional, these folks are really good at what they do.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   1/11/2012   Work Done on:   Class A - Diesel   Service Performed:   Hydro-hot smoking   Evaluation of Service Performed:   Passing thru area. Hydro-hot smoking bad-called Premiere and they got us right in and fixed problem. Highly recommend.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   12/22/2011   Work Done on:   Class A - Gasoline   Service Performed:   Removed 3-slide awnings for re-stitching, Re-sealed roof, Set up tow vehicle - Installed tow vehicle base plate and SMI Brake system, repaired a water line.   Evaluation of Service Performed:   All work was completed in a very professional manor. These folks know there business and are very accommodating and easy to work with..... even the week before Christmas as in this case. Would highly recommend them to anyone needing RV service.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   12/13/2011   Company Contact:   BILLY THIBODEAUX   Work Done on:   Class A - Diesel   Service Performed:   Replaced house batteries and repaired slide, A/C and leak.   Evaluation of Service Performed:   They did a good job, the things they worked on are working fine. No problem   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   6/16/2011   Work Done on:   Class A - Diesel   Service Performed:   Repair Hydro Hot system   Evaluation of Service Performed:   Excellent service although it was a challenge at first to determine the exact problem but the end result was a happy customer...thanks to Billy, Helen, Donna, and especially Alex.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/6/2011   Work Done on:   Class A - Diesel   Service Performed:   Removed Girard slide-out awnings for re-stitching. Re-sealed skylight and other items on roof.   Evaluation of Service Performed:   It was obvious that Corey he knew what he was doing and was careful and detailed in his work. He even stayed late to finish sealing the roof. The office staff was pleasant also.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   4/27/2011   Work Done on:   Class A - Diesel   Service Performed:   Replaced a bad engine sensor   Evaluation of Service Performed:   Very satisfied   Value of Service:   Very Good   Quality of Service:   Very Good       Date of Service:   4/26/2011   Work Done on:   Class B   Service Performed:   Fixed generator and replaced one window and resealed other windows.   Evaluation of Service Performed:   Very good and professional I have had work done other places and they have done the best yet and are very friendly.   Value of Service:   Very Good   Quality of Service:   Very Good       Date of Service:   4/15/2011   Company Contact:   Donna   Work Done on:   Class A - Diesel   Service Performed:   Ordered and installed Patio Awning   Evaluation of Service Performed:   Shipping of Awning was delayed by freight company, but Donna worked around it and awning arrived 2 weeks late. I was getting worried as we were scheduled to leave the area on the following Monday. The crew quickly installed it on a wet Friday afternoon amid thunderstorms. Very happy with installation, shop crew a great bunch....   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   2/1/2011   Company Contact:   Helen   Work Done on:   5th Wheel Trailer   Service Performed:   We were having trouble with our slide room sticking and they fixed it   Evaluation of Service Performed:   They were wonderful... took time to listen to us about the problem, which was intermittent, checked the obvious things first and kept at it until they figured out why it was not working and then made very sure it did work before we left.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/1/2011   Company Contact:   Billy or Helen Thibodeaux   Work Done on:   Class A - Gasoline   Service Performed:   Brake Caliper Recall   Evaluation of Service Performed:   Work done as scheduled. They were very courteous and prompt. So far everything seems to be just fine.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   12/21/2010   Company Contact:   HELEN THIBODEAUX   Work Done on:   Class A - Gasoline   Service Performed:   Brake recall   Evaluation of Service Performed:   Very satisfied   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   11/29/2010   Work Done on:   Class A - Gasoline   Service Performed:   Recall of caliper remove and replace   Evaluation of Service Performed:   Completely satisfied.   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   11/23/2010   Work Done on:   Class A - Gasoline   Service Performed:   Remove and replace all brake calipers per Workhorse recall.   Evaluation of Service Performed:   Very good   Value of Service:   Very Good   Quality of Service:   Very Good       Date of Service:   11/3/2010   Company Contact:   Billy   Work Done on:   Class A - Gasoline   Service Performed:   Chassis Service, In Motion Satellite Repair, Clean and reseal roof seams, and fix tow vehicle light system.   Evaluation of Service Performed:   Everyone in the organization is very professional and knowledgeable. We were told our coach would be ready the next day at 5 p.m. and it was. They had even put paper on the floor to protect the carpet.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   9/28/2010   Company Contact:   HELEN   Work Done on:   Class A - Gasoline   Service Performed:   Generac generator needed repair, satillite dish had to be moved, air condition shrouds had to be changed, check brakes for wear.   Evaluation of Service Performed:   We were very well satisfied with the work done on our coach and we will not hesitate to return the next time it needs service. Very courteous honest and knowledgeable staff.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   9/22/2010   Company Contact:   Helen   Work Done on:   Class A - Gasoline   Service Performed:   Replaced Workhorse Calipers   Evaluation of Service Performed:   Friendly office staff, Great, Clean work .... Even replaced a wheel cover bolt, at no charge.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/21/2010   Company Contact:   Billy & Helen Thibodeaux   Work Done on:   Class A - Gasoline   Service Performed:   Tune up on: motor and generator. Replaced water pump. Worked on A/C in dash. Changed breaks. Just an over-all update on a lot of things that we had never done any work on.   Evaluation of Service Performed:   We are very pleased with the work that was done. We were kept up-to-date on all repair and labor costs. Very friendly people. I would recommend them to anyone who asks!   Value of Service:   Very Good   Quality of Service:   Very Good   Email Address of Reviewer:   [email protected]       Date of Service:   6/17/2010   Company Contact:   Helen   Work Done on:   Class C   Service Performed:   Onan generator repaired, air conditioner serviced, refrigerator recall item replaced   Evaluation of Service Performed:   Excellent, Top Notch Service, Exceptionally knowledgeable technicians.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/13/2010   Company Contact:   Helen   Work Done on:   Class A - Diesel   Service Performed:   Aqua-Hot and TV work   Evaluation of Service Performed:   As always Excellent   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   4/12/2010   Company Contact:   Billy Thibodeaux   Work Done on:   Class A - Gasoline   Service Performed:   Replaced catalytic converters and 02 sensor   Evaluation of Service Performed:   Check engine light came on and I went to 2 RV dealers and one Chevy dealer in Arizona and they could not figure out the problem. Premier RV identified the problem as bad catalytic converters right away and was able to replace them and get the work covered under warranty.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   3/31/2010   Company Contact:   Billy T   Work Done on:   Class A - Diesel   Service Performed:   Slide out failed. Motor OK, but a shear pin had failed.   Evaluation of Service Performed:   It was determined that the whole slide out shaft had to be replaced. This was no surprise as others of the same model had also experienced the same.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   3/31/2010   Company Contact:   Corey   Work Done on:   Class A - Diesel   Service Performed:   Tow lights quit working on Saturn.   Evaluation of Service Performed:   Corey troubleshot the problem. Found incorrect grounding done by Saturn personnel. Did a complete check of the wiring on Tow car and found loose connection also on RV connection. Answered all questions regarding the problem. Found him very knowledgeable and professional.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   3/24/2010   Work Done on:   Class A - Diesel   Service Performed:   Fixed generator exhaust pipe hanger, fuel line and filter flushed and serviced cooling system changed belts on Cat C   Evaluation of Service Performed:   Service was good and on time as promised. Only complaint, the transaction processing fee. I was not told the fee would be waived if I paid with cash or check.   Value of Service:   Very Good   Quality of Service:   Very Good   Email Address of Reviewer:   [email protected]       Date of Service:   3/23/2010   Company Contact:   Billy   Work Done on:   Class A - Diesel   Service Performed:   Electrical work   Evaluation of Service Performed:   Good Job Done   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   3/22/2010   Company Contact:   Helen Thibodeaux   Work Done on:   Class A - Gasoline   Service Performed:   Repaired broken/burned-out steps.   Evaluation of Service Performed:   The step problem was diagnosed very quickly. Parts were ordered and I was called before my return appointment to assure me they were in. When I returned, work started on time and the steps were repaired quickly and tested to ensure that all was working well. I was very pleased with the service and the friendly, courteous staff.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   3/19/2010   Work Done on:   Class A - Gasoline   Service Performed:   Leveling Jacks not working. Engine sluggish on hills appearing to miss fire.   Evaluation of Service Performed:   Work completed in a timely manner, with no leaks and used only the parts necessary to complete the job. Friendly staff, I will return for any maintenance.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   3/15/2010   Company Contact:   Will (service manager)   Work Done on:   Class A - Diesel   Service Performed:   Most functions of 12-volt coach system out. No lights, heat, etc. through the weekend.   Evaluation of Service Performed:   First thing on a Monday morning; we were from out-of-state. Service manager agreed to bring us in, listened carefully to our symptoms and what we had tried, analyzed the problem and replaced the faulty relay, and we were on our way in just over an hour.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   3/11/2010   Company Contact:   Helen   Work Done on:   Class A - Gasoline   Service Performed:   TV satellite repair and brake recall on workhorse class A   Evaluation of Service Performed:   Excellent   Value of Service:   Excellent   Quality of Service:   Excellent       Be sure to read the Service Provider Response to this review at the end     Date of Service:   1/8/2010   Company Contact:   Billy Thibodeaux   Work Done on:   Class A - Gasoline   Service Performed:   Oil and filter grease, realigned slide room driver bar and installed bolt, calipers and sensors. Refrigerator recall not done due to gas line issue.   Evaluation of Service Performed:   1-08-2010 My 2006 Allegro RV was taken to Premiere for Work Horse break system and Dometic refrigerator recalls. Also asked for estimates on other items. On 1-20-2010 received bill, $720.97, for administration fee, labor, parts, shop time, diagnostic time, supplies, transaction processing fee and sales tax. Paid $600.00 to avoid mechanic's lien. Be sure to read Service Provider Response below   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]     Service Provider Response:   In Response to Jerry Laprairie Mr. Laprairie�s complaint stems from his unwillingness to pay for diagnostic time. He came in January 8, 2010 with a list of thirteen complaints and requests. Two of the complaints were related to OEM recalls, one request was to service his motorhome�s chassis and engine. The remaining ten items were complaints in which he wanted an estimate to repair. We use the industry standard Complaint-Cause-Correction method of resolving those complaints which requires us to confirm the customers complaint, diagnose the cause, estimate the cost to properly correct the problem and if requested, correct the problem and retest to confirm the particular piece of equipment is operating as designed. It is my understanding, based on a hand-written note on the work order, that on January 12, 2010, Mr. Laprairie had a telephone conversation with Corey, a technician on staff. In the course of that conversation Mr. Laprairie stated that the chassis service, engine oil and filter should be covered by the extended service agreement and furthermore, not to repair anything that was not covered by the agreement. I should have suspected Mr. Laprairie�s motives then, but by that time the chassis service had been completed as well as the brake recall. Also completed were the diagnosing and estimating nine of the complaints. We then continued to diagnose the remaining three complaints so that we may provide Mr. Laprairie and Easy Care with an accurate estimate as requested. While attempting to get authorization to perform repairs of potentially covered items from Easy Care, his extended service agreement provider, they opted to send an inspector to confirm some of the mechanical issues in question and determine coverage, if any, under his plan # RVEJ674403. This added more telephone time and technician time with the inspector reviewing the failures and estimated repair costs. The refrigerator recall was not performed because to properly do so, the LP Gas line supplying the refrigerator would have to be reconfigured. By disturbing this line and reinstalling as-is would make us liable in the event the line eventually failed, see photo on bottom of hold-harmless agreement. To correct the LP supply line issue, two brass fittings, which Mr. Laprairie would have had to pay a little over two dollars for, would be required. He denied authorization for this even though there would be no additional labor charges. Since the refrigerator recall poses a safety threat to not only Mr. Laprairie but is also a fire hazard to the general public, We had Mr. Laprairie sign a hold-harmless agreement releasing Billy Thibodeaux�s Premiere RV, Inc & Dometic Corporation, the refrigerator manufacturer, from any liability for property damage, injury or death that may occur when this refrigerator fails. Back to his written complaint, Mr. Laprairie states that he spent $600 to �fix� his 2006 RV camper when in-fact, Mr. Laprairie did not authorize the repair of any of his estimates, including those authorized by his extended service agreement provider, if any. Mr. Laprairie�s belief, as he explained to me, is that we are professionals and should know from a written complaint, what it would take to repair any piece of equipment. If that statement had any validity, I would be a very wealthy man. There is no way to establish an accurate cost to repair any component without first determining the cause of the failure, the extent of the damage and then assembling a parts list and labor time estimate with which we use to acquire customer authorization to proceed with the repair. I explained this protocol to Mr. Laprairie twice, once on the phone and then in person. He does not accept my explanation so in the spirit of customer satisfaction I reduced his invoice to $601.59, a discount of $167.59 of which, I paid the $1.59 from my pocket. He has also specifically complained about missing bolts for his leveling jack and that we charged him for repairing the windshield wipers that are still not functioning properly. The leveling jack had been removed by others, before the coach arrived here. He should seek satisfaction regarding this issue from whomever that party is. The wipers were diagnosed to a point where cleaning the terminal connector under hood and filling with dielectric grease caused them to operate properly during initial testing. No further assessments were done after Mr. Laprairie refused to authorize any repairs, therefore the resulting charge for the windshield wiper issue is only for the diagnostic time spent to that point. Finally, since he has taken delivery of his coach from our facility, Mr. Laprairie has set out on a quest to complain to whomever will listen to him. My position is that we followed accepted industry practices in the process of diagnosing Mr. Laprairie�s complaints, determining their cause, establishing a cost to repair them and communicating that to him. No other compensation will be made by Billy Thibodeaux�s Premiere RV, Inc. regarding this issue, Mr. Laprairie�s calls are being screened and not answered, and he is no longer allowed on this property. Helen Thibodeaux Billy Thibodeaux's Premiere RV, INC 1721 Renaud Dr Scott, LA 70583 337-233-7494 866-316-6939 fax [email protected]       Be sure to read the Service Provider Response to this review at the end     Date of Service:   10/1/2006   Work Done on:   Class A - Gasoline   Service Performed:   Oil and Filter Change   Evaluation of Service Performed:   After telling the technician that the 8.1 required Mobile 1 5W30 I returned to find that they had purchased 15W55 (diesel oil) and were about to use it. Was charged extra for "special order oil" even though 5W30 is the Workhorse standard. On top of that, charged me $75 labor for a total of $146.00. Be sure to read Service Provider Response below   Value of Service:   Poor   Quality of Service:   Poor     Service Provider Response:   On October 25, 2006 Mr. Krejci asked for a chassis service while he was in for other Workhorse related service. It was late in the day and we had not scheduled the extra time for a chassis service but our tech stayed late to accommodate him. He is unhappy about the price for the service but he never asked what our charge was before the work was started, only for a discount after we were done. Our standard charge is and always has been 3/4 hour labor plus parts to service a gasoline chassis. Instead of Workhorse recommended mineral grade oil, he specified Mobil 1 5w30 synthetic motor oil which we do not stock. Our tank is filled with Shell Rotella 15w40 which is approved for Gasoline & Diesel Engines. He was offered the option to go pick up the oil to expedite the service as it was getting really late. In an email correspondence to us Mr. Krejci was upset about the price he was charged, not the quality of work performed and demanded that we issue him a refund. We explained our charges, noted that the synthetic oil was sold to him at or near our cost, and that we would not issue a refund. After all he went pick up the oil at the NAPA store, he could have paid for the oil there. We have many happy campers as customers who will attest to our depth of knowledge and superior service. Mr. Krejci vowed to tell others not to come to us, which is his right, we just wanted to air our side of the story. Billy Thibodeaux Billy Thibodeaux's Premiere RV, Inc. 1721 Renaud Dr Scott, LA 70583 Ph: 337.233.7494 Fx: 866.316.6939 [email protected] www.billyt.com Home Page Page last updated: 4/20/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster