RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Master Tech RV Service LLC 4800 Beck Drive, Elkhart, IN   46516 574-522-6224 Email Address: [email protected] Location on Google Maps           Latitude: 41.6946050   Longitude: -85.8972340 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   9/11/2020   Company Contact:   Jack   Work Done on:   Class A - Gasoline   Service Performed:   Generator issues on a 37 foot, 2008 Winnebago Class A gas pusher   Evaluation of Service Performed:   First-time motorhome owner (2008 Winnebago) and the generator would not stay running. We were scheduled to leave on a trip the next day. My wife contacted Master Tech and spoke to Jack. She explained our situation and Jack said it should be a quick fix and scheduled an appointment at 1 pm the same day. As what usually happens, it was not such a quick fix. But, Jack had a conversation with the owner and honored their commitment, and completed the service. Because of their professionalism and FANTASTIC customer service, I am having them order and install a new satellite dish over the next couple of weeks. Thank you to Jack and the Team at Master Tech RV   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   8/26/2020   Work Done on:   Class A - Diesel   Service Performed:   Long time coming but after original work done on my Coach, I ask Jack Harris to find me a place to get my Coach weighed. He spent two days working on the request and provided me with the information I needed. Master Tech is my preferred place for RV Service.   Evaluation of Service Performed:   Excellent   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   8/26/2020   Work Done on:   Class A - Diesel   Service Performed:   Aqua-Hot Elite Service Re-calibrate TPMS and relocate Antenna   Evaluation of Service Performed:   Although cost for Aqua-Hot service was higher than another vender, the service and attention to detail was excellent. I feel the professionalism was superior in all matters. TPMS service was excellent. Jack Harris was my service writer and contact. Very personable and easy to deal with.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/29/2020   Work Done on:   Class C   Service Performed:   Test/Repair of Hydro Hot Wabusa unit, including complete service, replacement of old/non-working parts etc.   Evaluation of Service Performed:   Exceptional customer service by Jack and his team, they completed the work in record time, and returned our unit in better than new condition   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/20/2020   Company Contact:   Brock Watkins   Work Done on:   Class A - Gasoline   Service Performed:   repair bedroom slide install new roof vent fan replaced slide toppers installed MCD shades and so much more!   Evaluation of Service Performed:   Master Tech RV of Elkhart, IN can really fix anything on an RV! They replaced busted gears on the bedroom slide of our 16 year old National Dolphin Class A. They replaced 3 slide toppers, removed a large satellite dish, installed a new roof vent fan, replaced 3 fluorescent lights with new LED overhead lights, installed MCD shades, new headlights and shocks on the RV and the list goes on, with many repairs made to our satisfaction. I totally trust Brock Watkins and the staff for repair work and new installations done to our RV.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/8/2020   Company Contact:   Tim   Work Done on:   Class C   Service Performed:   Remodel bathroom/shower. Install aux fuel tank. Add roll out shelf. Add central vac system. Move water filter. Repair step. Replace batteries.   Evaluation of Service Performed:   The fact that it took almost five months and innumerable phone calls to get this work done was inexcusable. They don�t return calls! The shower remodel turned out well. The vac system was installed in the wrong location and it didn�t work. I ended up fixing it my self. The real issue, besides being unresponsive, has been the aux fuel tank. It has never worked reliably because it was installed wrong and the work sloppy. When I had a professional look at it he immediately identified the problems. The aux feed was installed into the fuel return line which is also the return line for the engine and generator. All into a single 3/8� inch fuel line. It won�t work while the engine or generator are running! They also used a combination of plastic �y� connectors To connect both 3/8 inch lines and 5/16 inch lines with no adapters! The result is a mess. Not only does it not function correctly but it leaks! Without adapters you can�t tighten the clamps enough to stop the leaks and you can�t transfer fuel while the engine is running. There was also a major kink in the engine fuel return line which caused engine problems since it didn�t allow fuel to flow into the return. Both the tech and the tank manufacturer were horrified with this installation. Tim has not even bothered to return my calls let alone offer to fix the problems. Nothing new about this, he never calls back. I would never trust Tech Masters with any project or upgrade after this experience. I�m considering legal action and my lawyer feels we have a very good case. Read all the reviews before you proceed. This is nothing new. Check with the Better Business Bureau as well. Tech Masters is not rated or recommended. Lots of dissatisfied customers. One last issue. I never gave them permission to show pictures of my RV and their work on their web site. They did it anyway! Now they refuse to remove them. These are not people you want to do business with.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   10/28/2019   Company Contact:   Broc Watkins   Work Done on:   Class A - Diesel   Service Performed:   It's with some regret that I write this review of MasterTech's work on our motorhome, but I believe that it's my responsibility to other motorhome owners and potential MasterTech customers. We scheduled a number of renovations and repairs to our 2004 Fleetwood Discovery in September of 2019. These included installation of: 1. a roof mounted HD satellite dish, 2. a residential refrigerator, 3. a new inverter/charger with autogenstart module, 4. a new washer/dryer, 5. a new bank of house batteries, 6. new captains chairs, theater seats, and jack knife couch, and adjustment or repair of: 1. one slide, and 2. two MCD shade spring mechanisms.   Evaluation of Service Performed:   The renovations/repairs were estimated to take 2 weeks so we left our motorhome at Master Tech. After three weeks we contacted the sales representative to get an update on the progress. He stated that some items had been completed, but they would need another week or so to complete all items. Although it was disappointing that the schedule was missed it was not unanticipated as many repair facilities struggle with scheduling. The sales representative asked us to call toward the end of the 4th week. When we did so, the representative stated that they would not complete all items until Monday of the following week. We arranged our travel schedule to arrive at MasterTech early Monday afternoon in order to walk through the repairs and new systems. Upon our arrival we found technicians still installing the satellite, an unsettling finding that would be prophetic. Many of the renovations and repairs were not satisfactorily completed. These included: 1. Seat belts not installed on the captains chairs, 2. Theater seats not aligned or secured properly. A required 110v outlet to operate the seats was also not installed and various screws and scrap materials were strewn behind the theater seats, 3. The jack-knife couch face-plate not installed properly, 4. The inner gasket seal was replaced (the reason for replacement was never provided) was improperly installed partially peeled off, 5. Inverter/charger installation was sloppy with wires hanging loose and inhibiting the ability to access the shore cable, 6. The satellite dish was not connected to the bedroom television. The coaxial cabling connection housing on the roof was not installed; cables were left loose on the roof. An unopened tube of sealant was left on the roof creating a safety and liability issue, 7. The thermistor for the autogenstart (AGS) was installed through a void behind a mirror, but the mirror was not re-installed properly preventing the hallway door to the bedroom from closing. We were compelled to spend an additional 2 days at MasterTech to have the work completed satisfactorily. Despite requesting a walkthrough of the new inverter/charger remote and AGS systems, a technician was only able to spend a few minutes at the end of the second day to review its operation. We relocated to a nearby campground to be able to examine the work and test the systems. Unfortunately, we found that when re-installing the mirror, the technician permitted the AGS thermistor to fall into the void behind the mirror rendering the AGS useless. I removed the mirror, reinstalled the thermistor and re-installed the mirror myself. In fairness, the residential refrigerator and washer were installed adequately and besides the sloppiness the inverter/charger and AGS thermistor issue the inverter/charger seem to be satisfactorily installed. When we arrived home and opened the slides (for only the second time since leaving MasterTech), the inner slide gasket fell off. I contacted MasterTech and asked if they had an explanation and solution. Their response was to use superglue � a suggestion I found unsatisfactory. On our first trip following the work one of the shades they had worked on fell out of the mounting brackets and within 3 months one of the repaired shades spring mechanism has failed and the other is having problems. I contacted Tim Klenk (owner) and Broc Watkins (salesperson) twice by email inquired how they intend to resolve these failures and I have yet to receive a reply. In good faith to my fellow RV owners I cannot recommend MasterTech to perform work on your RV.   Value of Service:   Fair   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   11/30/2017   Company Contact:   Jack Harris   Work Done on:   5th Wheel Trailer   Service Performed:   Installed Roof Mount RFMogul Satellite Antenna   Evaluation of Service Performed:   Communication with members of the staff was clear and concise. Workplace was very clean and organized; we arrived early morning and techs were ready to begin install immediately. Factory issues posed challenges that the techs were able to resolve. The install was completed by early afternoon and Austin clearly demonstrated the operation of the system and answered all questions before we left. We would recommend the company and do plan to return for additional (wants) modifications on our rig.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Be sure to read the Service Provider Response to this review at the end     Date of Service:   10/9/2017   Work Done on:   Class A - Gasoline   Service Performed:   I bought a 6 way power unit for our flex steel seat in our Holiday Rambler, When I had the seat removed I found that the wires were broken in the seat, so I didn't need the new unit. I called and they said to return the unit for a refund, that was three weeks ago, no refund. I called many times and all I get is a recording, Or put me on hold, You can't get to talk to anyone. It always can't come to the phone leave a message! They've got my 460.00 and the part I sent back and won't even talk to me. Find another suppler for parts.   Evaluation of Service Performed:   Very bad PR Be sure to read Service Provider Response below   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]     Service Provider Response:   Paul placed a order Oct 9th for a 6 way Flexsteel Power base. Electric items are in fact non refundable and invoice reflects that. Paul called to request a exception to the electronics rule.. Paul was made aware that the base would have to be received back in non damaged new condition with all parts and will have to be tested and verified to be in 100% new re-sellable condition. On 10/19/17 we received the base back.. and was then sent in for verification and testing. On Oct 30 we received confirmation of being re-sellable.. Paul was notified that he needed to provide the CC# for issuing credit.. on Nov - 6 Paul provided the information needed for issuing the refund and the refund was processed. Thank You for your business. Timothy Klenk               Date of Service:   8/17/2017   Work Done on:   Class A - Diesel   Service Performed:   Replaced radiator hose connecting header tank to engine. A $200-250 job. They charged me $1200. Included was 2 hours at 110 hour to remove the hose and 5 hours to refit it. Which means they are incompetent. I didn't get a quote because it was too simple   Evaluation of Service Performed:   Nice people just an ok job   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   3/25/2017   Company Contact:   James Barnum   Work Done on:   Class A - Diesel   Service Performed:   Hydro-hot and A/C work.   Evaluation of Service Performed:   very professional people to work with.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/11/2016   Work Done on:   Class A - Diesel   Service Performed:   Install induction cooktop, aqua hot serviced, shocks, air suspension compressor replaced, generator serviced and see level system replaced   Evaluation of Service Performed:   Had to return on 8/22/2016 for see level problems, repair air system leaks and hose reel check valve. Tim is very knowledgeable. His mechanics are unprofessional. They tracked grease all over the bedroom carpet which they did pay for carpet cleanings. here is grease all over the bed. The check valve that was replaced was over charged! $82.50 at 3/4 hour labor! We would have been over charged for labor on induction cooktop if I had not seen the work sheet. I would advise everyone to get written quotes on any work done!   Value of Service:   Fair   Quality of Service:   Fair       Date of Service:   7/14/2015   Company Contact:   Don Walder   Work Done on:   Class A - Diesel   Service Performed:   Onan generator cranked but would not start. Code 36 fuel problem. Wiring issue sending fuel to generator. Complete maintenance service following repair.   Evaluation of Service Performed:   Onan Authorized Service in Elkhart was overbooked so they sent us to Mastertech who took us right away for next day appointment -- talked to Mitchel. Stayed on site overnight with 50amp hookup. Repair went quick, no problems. Servicing the generator, however, took longer than expected though because the drain plug was stripped! They had to use special tools to finally get it out without damage. Don Walder did the work personally and had us on the road by 2:40. Excellent service and friendly, caring people. We will return for service anytime we are in Elkhart.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   7/9/2015   Work Done on:   Class A - Diesel   Service Performed:   A multitude of things. Hydraulic jacks not working, decorative lights added, electric seat not working correctly, shower door sticking, Onan generator would not run, etc.   Evaluation of Service Performed:   The entire operation was exceptional. All work was performed with a pleasant attitude. We were extremely satisfied with our experience and would recommend them.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/22/2015   Work Done on:   Class A - Diesel   Service Performed:   Replaced faulty washing machine.   Evaluation of Service Performed:   We called looking for service on our faulty washing machine. When asked when, I said "tomorrow". They said "come on in tonight". We did, and the washer was removed the next morning and sent to an appliance repair service. When the diagnosis showed need for an expensive repair, we opted to replace it instead. Within eight hours of our decision, the new unit was installed. Everyone was most accommodating and helpful.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   3/27/2015   Company Contact:   Tim Klenk   Work Done on:   Class A - Gasoline   Service Performed:   Installed Truma On Demand Water Heater; demonstrated, and explained controls Repaired broken kitchen sink drain Repaired "roll-top" panel covering heater space Repaired leaking sink faucets   Evaluation of Service Performed:   Amazing. They were without a doubt the most responsive, innovative, knowledgable Service technicians I have had the opportunity to work with. Tim worked alongside his staff to advise/chip in and help or just to be aware of their progress. For all the work completed the price was extremely fair, reasonable.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   3/23/2015   Work Done on:   Class A - Diesel   Service Performed:   Coach was taken to Master Tech for minor body and paint work in March 2015. That work was done to satisfaction after two attempts. Discussed having other work done like new TV's and TV cabinets, all new shades, power awning, new back up camera including left and right views and a new radio with GPS etc. The work took so long we missed using the unit over the 4th of July weekend and lost our campground reservation which was none refundable and Tim's reply was basically to bad. We went to pick up the coach for about the fourth time and it was filthy. Tim had a detail company, so we are told to clean the interior and exterior. Also a poor job done. The exterior was so messed by whatever cleaner they used that the left side had to be painted, that was after Tim argued with me that it came into his shop that way.   Evaluation of Service Performed:   All aluminum wheels are stained from the cleaning solution. Still waiting to have him repolish them. Tim has a 10 percent off coupon in his master tech book. I confronted Tim about the discount and was told it was figured in. He won't show me where. Discount should be @ $3,500. Was told coach would be worth what is being spent, ha!! Call your insurance first.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   9/26/2014   Work Done on:   5th Wheel Trailer   Service Performed:   The slide frame rails are creased over the axles and the rear is starting to sag. It's not sagging much, but it is noticeable. It was keeping the full wall slide from coming in right. The front end cap was loosing screws and the border was loose. The heat pump/furnace didn't work. The A/C compressor went out. The heat pump portion was blowing cold air. After several changes of control boards and other troubleshooting didn't work, they finally contacted an engineer at Coleman-Mach who informed them there was a change to how the adaptor (that lets us use our old Carrier controls) is wired when it's installed. And they didn't bother to inform their customers of this change.   Evaluation of Service Performed:   They fixed everything that seemed to pop up along the way and wouldn't give up on the heat pump problem. They kept updating us on problems that came up fixing something else. All problems were fixed before letting us out the door. A leak in the brake line was found on the way out and backed it up and fixed that too. They're wonderful!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   6/24/2014   Work Done on:   Class A - Diesel   Service Performed:   Generator not getting fuel, chassis air not working, hydro-hot service, door leak at top.   Evaluation of Service Performed:   All work was done in a timely manner and the service guys were great. We did still have a leak at door but could not get back to Master Tech.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   6/18/2014   Work Done on:   Class A - Diesel   Service Performed:   Fisher&Paykel dishwasher drawer installation in 2013 Monaco Diplomat.   Evaluation of Service Performed:   Master Tech RV service was selected for the install because we were in the area, but more so based on the positive article that appeared in FMCA�s Motorhome Magazine. Observing Master Tech�s operation for two days during the installation gives me cause to doubt the accuracy of that magazine article. However, in spite of the disorganization demonstrated, the dishwasher was installed, tested and reportedly did not leak and this is where my complaint begins. That night, while still at the Master Tech�s facility, we deliberately operated the dishwasher drawer to validate Master Tech�s installation. This was a good decision as at least half of the water the dishwasher used during operation ran out the front of the cabinet onto the floor. Suspecting a faulty installation by Master Tech RV Service, the leak was reported to Don Walder, Service and Parts Administrator. Don investigated the leak and responded that the water was coming from the bottom of the drawer and therefore was a warranty issue not due to installation, so we left Master Tech�s facility in search of warranty service. Ironically, it did not need warranty service. The problem was that Master Tech RV Service did not follow the manufacturer�s installation instructions for securing the drawer to the cabinet, directly causing water to run out the front of the cabinet. Specifically, the installer improvised and used rivets to secure the dishwasher in the cabinet. These rivets penetrated the control arms for the lid securing them to the cabinet therefore preventing the lid from descending and sealing the drawer. So, contrary to what was reported to me, it is highly unlikely that the drawer operated normally when Master Tech�s personnel did the post-installation test or, more likely, the test was not done. Fortunately, the warranty service technician was able to remove those rivets and smooth the damaged areas to enable the lowering mechanism to operate as designed, and the lid sealed the dish drawer, thereby avoiding the replacement expense. Unfortunately, this service was not covered by warranty as it was obviously caused by Master Tech's faulty installation. I gave Master Tech RV the opportunity to make the faulty installation right and reimburse me for the service call expense. I provided photos and receipts to substantiate my claim; however, they have not responded. Therefore, I will use the available means to make the consumer aware of the questionable qualifications of the staff and technician. Bottom line� I will not use or recommend their services, which says it all.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   6/9/2014   Company Contact:   Tim   Work Done on:   Truck Campers   Service Performed:   1. The generator wasn't sending power to the camper. 2. The truck's alternator was not charging the camper batteries while in transit.   Evaluation of Service Performed:   First off I called Tim on a Monday at 8:00 a.m. and explained that I was passing through town on my way to Alaska and was having an issue with it in that morning and he would fit me in their busy schedule. I arrived at his shop at 11:00 a.m. and Tim was working on my camper by 11:30 a.m. Needless to say I was impressed but it only took him about 15 minutes to discover loose wire connections which he quickly repaired. I then told him about my problem with the truck alternator not charging the camper batteries. He said that he was really bus, which was evident by the number of coaches on his lot and the fact that he was there until midnight that night, but he said if I could be patient he would help me out. I was in no hurry so he hooked me up with a campsite with wi-fi, electricity and water on the side of his building and we were able to stay there for the night. The next afternoon he checked the entire electrical system on my truck and camper and found that the battery terminals were rusty and the cables had not been connected properly. We were done by 5:00 p.m. and since it was so late he allowed me to stay at his campsite another night. I enjoyed hanging out with Tim and I believe that he provides a professional workplace and would also mention that his staff was extremely friendly.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   5/30/2014   Company Contact:   Tim   Work Done on:   Class A - Gasoline   Service Performed:   Replaced absorption refrigerator with residential.   Evaluation of Service Performed:   Just left the Master Tech RV Service and Renovation shop in Elkhart, IN where we had our old, failing Norcold 1201 absorption refrigerator replaced by a 18+ cu ft residential unit. The artists (Tim call's them Techs) at Master Tech did the job on the 2004 Winnebago Adventurer, 38R in such a professional manner that you would believe in was in the coach since new. We would recommend Tim, owner and all of his outstanding workforce for a similar mod in any RV, or, in fact, any mod inside or out. His shop is not huge like Camping World or other national shops, but he can handle any RV job. Give him a call at 866.895.4556 to discuss your needs and wants.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/10/2014   Work Done on:   Class A - Diesel   Service Performed:   Major collision repair.   Evaluation of Service Performed:   I have never seen this quality of workmanship in my life that I have seen in this RV repair facility. My Country Coach had major repairs done and the quality and detail of work is incredible. I have been in the automotive business for over 30 years and have not seen this level of customer service in long time.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   11/20/2013   Company Contact:   Josh   Work Done on:   Class A - Diesel   Service Performed:   Replace carpet and flooring.   Evaluation of Service Performed:   BEWARE: We signed a bid from Master Tech RV Services in Elkhart, IN for time and material to have the floors redone in our 2002 Dutchstar. When the work was completed we were not completely satisfied with everything that was done and expressed our concerns to Josh and the technicians. When we received the final statement it was not even close to the original bid. We did change the type of flooring that we wanted installed but were assured that we could have it for the same price. When we received the final bill we were charged an additional $576 for the flooring. We were also charged the upper range limit on the number of hours that was written on the bid for each job plus an additional 9.45 hours for an additional charge of $614.25. The Adura Plank flooring that Master Tech installed had larger seams than we thought reasonable and Master Tech�s solution was to fill the seams with caulk. The seams of the underlayment are raised and are visible on the planking. The new carpet Master Tech installed on the slide did not lay flat on the floor. Master Tech promised in writing that it would be replaced and when we returned to have the work done, the owner of Master Tech RV Service, Tim Klenk, refused to replace it but did fix it in a way that was unacceptable to us. I could go on but the final rub was the fact that the owner of Master Tech RV Service, Tim Klenk, refused to meet with us face to face and hear our concerns. Master Tech is an example of poor customer service and misleading quotes for time and material. Tim does not appear to care if you are satisfied or not, especially after he has your money. Do not take Master Tech for their word and do not believe their bid! Buyer beware and stay way from this place if you are looking for honest quality work and costumer satisfaction on interior remodeling of your motorhome.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   9/25/2013   Company Contact:   Josh   Work Done on:   Class A - Diesel   Service Performed:   Delamation on the sidewall.   Evaluation of Service Performed:   Tim the owner saw our timeline and agreed to finish in that timeframe. Troy did most of the work including an excellent paint and finishing work. We were really pleased with the way it turned out and couldn't be happier. We are fulltimers and Tim let us stay in the coach at night. We really liked that. We would recommend Master Tech to anyone who needs body work done on there motorhome.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   8/21/2013   Company Contact:   Josh   Work Done on:   Class A - Diesel   Service Performed:   Replace toilet, repair interior woodwork.   Evaluation of Service Performed:   The work was poorly performed. When finished several screw plugs were missing and the wood trim worked loose again within days. We had them do rework a few weeks later at Goshen. They never installed the missing plugs but promised they'd be sent to us by mail (as of December 15 2013 we're still waiting!) In our opinion this facility is grossly overrated and most definitely way overpriced. We will not return for any level of service nor can we, in good conscience, favorably recommend this firm.   Value of Service:   Poor   Quality of Service:   Fair       Be sure to read the Service Provider Response to this review at the end     Date of Service:   7/1/2013   Company Contact:   Jack   Work Done on:   Class A - Diesel   Service Performed:   Body work, residential refrigerator replacement, annual service, various repairs.   Evaluation of Service Performed:   Mastertech does some things very well and some not. For body work and paint, Troy is a master and is the best. They do excellent renovation work and our residential refrigerator job was excellent. As an added bonus, they give the customer easy access to the work area and you can speak to the tech directly. I would not go there for an annual service. They charged me $850, two hundred more than Cummins Coach Care. Also, I feel they pad the bill with more hours than is necessary when doing various repairs. I would not go there for tires as they outsource that job anyway. Also on the downside, their lead tech has left to start his own business in MT but they do have some sharp guys still working there. However, the body work done on our coach by Troy was nothing less than spectacular. He is a perfectionist and it shows. Feel free to email me about any particulars. Be sure to read Service Provider Response below   Value of Service:   Very Good   Quality of Service:   Very Good   Email Address of Reviewer:   [email protected]     Service Provider Response:   Although he did a Review was positive for the most part. The statement that our lead technician has moved to To Montana is not true. Please remove.Also price value is customers opinion.. And to purchase any service is the customers option.. We are a one stop shop.. If a customer has the time to run his unit around to service provider to service provider That�s his option. We disclose prices to customers upfront and it is the customers option to proceed. If the customer wants a Lube oil filter kit from Cummins to do a parts change on a chassis and suck it out of the dipstick that is his option.. He will receive just that no more or if a customer wants to receive a LOF and preventative on His Chassis with EXPERIENCE you come to us. It cost more to do more and Mr. Peters was given his options and approved all cost up front. Thank you for your service. Tim Klenk Master Tech RV       Date of Service:   5/9/2013   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Installation of residential refrigerator, Samsung 197 and MCD shades. Replacement of battery cutoff switch.   Evaluation of Service Performed:   The entire experience with Master Tech RV was excellent. From the start to finish the work was extremely professional. The work started when promised and finished on time. The coach came back without anything out-of-place and extremely clean. No trace of anybody having been in the coach. Master Tech RV's personnel were extremely competent and professional. Our experience with Master Tech and all of its employees was extremely pleasant. We would recommend Master Tech RV to anyone needing service or renovations to their RV.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/6/2013   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Repair my slide-out and my shade MCD.   Evaluation of Service Performed:   Excellent   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/8/2013   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Installed MCD day/night shades throughout coach, installed porcelain floor tile in living area, cockpit and entry steps, replaced original carpet in front slide-outs, replaced original RV refrigerator with residential model and painted exterior slide-out end walls with graphics to match coach colors.   Evaluation of Service Performed:   We are pleased with the excellent work they did on our coach and will not hesitate to recommend Master Tech to other RVers.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   2/25/2013   Work Done on:   Class A - Diesel   Service Performed:   Installed all new front cabinet and flat screen LED TVs throughout my coach along with service items including Hydro Hot and ceiling panels and in motion satellite   Evaluation of Service Performed:   I've had an RV for five years and been jacked around by Newmar dealers In Florida and by the manufacturer themselves in Indiana I was skeptical going to master tech RV but Jack Harris assured me he would take good care of me and he did. Between his professional staff and quick turnaround time my bus has been often running better than it ever has been I would recommend these people anybody who own a Newmar before they would even consider taking it to another dealership.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   10/11/2012   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Aqua Hot maintenance   Evaluation of Service Performed:   Did a very good job on my Aqua Hot. Replacing some parts and tuning up the unit. Started using it that night, by mid afternoon the next day it stopped working. I got in touch with them and later that day the tech, Darin, and Jack came to see what the problem was. They started looking for bad switches and checking the unit brain. After about an hour they found a loose connection on a terminal block that plugged into the top left of my circuit board ( I know because I watched them work on it). This was my problem not theirs, it had nothing to do with their service. They got the unit back together and I asked Jack how much service was. He told me not to worry about it. I ended up tipping the tech for his hard work finding the cause of my problems. Thanks to Jack and Darin   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   10/8/2012   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Find and fix problem with hydraulic jacks and slide.   Evaluation of Service Performed:   Took us in right away as we had problem on trip with hydraulic jacks and slide that even manufacturer couldn't solve. Had been sent to manufacturer first. Solved problem, ordered parts, and fixed. Always answered phone or returned call.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   9/25/2012   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   1. Replaced sewer bay floor, which involved removing existing fresh water holding tank and its water connections, and a tool compartment on passenger side of sewer bay. 2. Replaced entry door steps. This included removing and rebuilding rotted entry stairwell; rebuilding entry step supports and replacing existing entry steps; and realigning entry door that had been installed improperly by the manufacturer.   Evaluation of Service Performed:   Excellent. 1. The workmanship and quality of materials used to rebuild the entry steps was first class. The entry steps, which were originally attached (by the manufacturer) primarily using wood as the substructure, were reinforced with metal supports and plating. 2. The entry door had apparently not been installed properly by the manufacturer. It was slightly askew. It never fit snug so as a result there was excessive wind noise while driving, and allowed water to leak into the entry step well that in part caused problem #1.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   9/12/2012   Work Done on:   Class A - Diesel   Service Performed:   Replaced worn out bedroom bedroom carpet. Replaced two electric leveling jacks.   Evaluation of Service Performed:   Quality evaluation, quality materials, quality installation. Techs and Tim took the time to show us what had to be done and what was broke. Kept us informed through both projects. Staff pleasant to be around. Looked after our comfort while there. Have been RVing 44 years and fulltiming 20 years. We are going to place them on top in ratings.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   9/7/2012   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   This is 2nd project at Master Tech after an outstanding job on a major repair from squirrel damage that exceeded $13K. This work consisted of removal and replacement of a fogged drivers window and replacement of a faulty tank level sensor.   Evaluation of Service Performed:   Window repair was fine. Only issue was Master Tech's sub-contractor who could not turnaround the window as first committed. The replacement of the tank sensor and recalibration went very well. I was allowed to work closely with Jim during calibration so we could optimize the calibration to my liking. Jim is an extremely knowledgeable guy and great to work with.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   8/16/2012   Company Contact:   Jack Harris   Work Done on:   Class A - Gasoline   Service Performed:   Install MCD shades, led TVs,made and installed a corner computer desk and installed Lambright wall hugger ez-recliner.   Evaluation of Service Performed:   Work was done as promised everything turned out great. We would highly recommend Mastertech. Everything was done as if it came from the factory.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   8/6/2012   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Provide and install Jack TV Antenna, provide and install outside window awning, install customer provided window shades to replace day/night shades and design, build and install custom cabinet and kitchen table.   Evaluation of Service Performed:   We have had Master Tech do renovation work for us 4 or 5 times previously, so obviously we like them or we would not keep going back. I will admit, it always takes longer than they anticipate but you will not find a more dedicated team of employees. They work extremely hard to provide a quality professional job and they do succeed. They did a good job and we are extremely pleased with the outcome. We are especially pleased with the cabinet and table design, the finish they provided on it was nothing short of what any professional cabinet maker would do. The guys left the coach clean and were careful not to leave marks or messes around. We must also comment on the fact that we had a 18 year old cat that had to be left in the coach and they were careful not to let her out or cause her any distress. We love working with these guys and have recommended them to members of our FMCA clubs. We are not saying they never make a mistake, but they have never failed to make any mistake right. No doubt we will go back again!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/2/2012   Company Contact:   Jack / Tim / Kevin   Work Done on:   Class A - Diesel   Service Performed:   Remove main slideout - and interior from slide to bedroom- Replace 12 feet of main floor. Find out where the water leak is. Tile floor front to back. MCD shades and custom wood valances, Lambrite recliner, custom desk, front cabinetry and LED TV, residential Refrigerator, 2 compartment doors and paint.   Evaluation of Service Performed:   We both cannot believe the difference / transformation... oh my God.. both of us could not be more pleased.. We know it was a project. The quality of the work is superior to any service dealings we have ever had. Our Holiday as never looked so great!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/2/2012   Company Contact:   Jack Harris & Kevin Bassler   Work Done on:   Class A - Diesel   Service Performed:   Replace existing flooring with ceramic tile plus various small maintenance issues at our request.   Evaluation of Service Performed:   Could not be better, our 6 year old Dutch Star looks better than new. Excellent.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   3/28/2012   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Remove carpet and ceramic tile and replace with vinyl tile. On removing the present flooring they found a section which was rotten and a growth of black mold, which required replacing that section of floor completely. In replacing the tile it was also found that the side-wall had delaminated and had to be replaced from the slide to the rear cap and repainted. We also ordered a recliner and had a computer desk built and installed. We also had the TV replaced which needed the cabinet over the dash re-built The wood of the replacements was stained and finished to match existing cabinetry.   Evaluation of Service Performed:   The interior of the coach looks much more spacious with sofa in the slide removed and replaced with the recliner and computer desk in its place. I would highly recommend this company for any work needed.   Value of Service:   Excellent   Quality of Service:   Excellent       Be sure to read the Service Provider Response to this review at the end     Date of Service:   3/26/2012   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Delamination on two side walls of 40 foot Monaco RV. Touch up paint while in paint booth. Tile work at entry, New Entry Steps, Remove and Replace part of 3M diamond shield. Chassis Oil and Lube..Genny Oil Change.   Evaluation of Service Performed:   Started out great and was very impressed with Jack and Tim the Owner. January 1st I picked up coach discover that no touch up painting was completed and was told by Jack "We don't really to that". This was hard to understand as Jack and I spent 20 min putting tape all over my RV in places for touch up. Still no explanation. Further inspection in their shop revealed that one of the sidewalls that was replaced still had a good size "Wow" in it. Jack told me that is normal and this is what they look like coming out of factory. Take RV home and go to use keyless entry to find out that it does not work. Call Master Tech with issue and they deny ever touching the keyless entry. I had to show pictures taken of when I was in shop showing the keyless entry hanging out of RV. Next day I go into my front fuse panel to find the cover on the floor of hold and the fuse panel completely unprotected. Again call Jack to ask how this happed. Again Jack say. "We did not go into the panel" Again go to the photo's. The motto seems to bed deny deny deny deny until owner can prove otherwise. Still perplexed with "Wow" inside wall I take a movie and send it to Jack who advises I make the 4 hour drive back to Elkhart so they can look at it. I oblige. I take day off work and spend the fuel cost to go back to Master Tech and pull RV directly into bay. Master Tech mechanics jump right on it and assure me this is not delamination but a small glue issue should only take a few days. After 3 weeks of not hearing from Master Tech I call back and Jack casually mentions that they had to pull the side wall off and replace the wall again as when the did the work the first time they failed to notice that the insulation that was to bond the side wall was too far gone to adhere the new side wall. Thus in the end they had to pull side wall and now replace the insulation as well. OK, glad it is getting done right? With the RV now being in shop for almost 3 months I start to call because I really would like to use the RV. Jack says on a Wednesday, will be in paint on Friday and out by Monday. No call, so later the next week I make several attempts to call Jack and no response. Few more weeks pass. We agree to meet half way to exchange RV but Master Tech had one more curve ball. My oil change and lube was a stunning $940.00 dollars. I was quoted $99 for generator and $299 for chassis plus parts. When I disputed this with Tim the owner he advised me that they do a really good job and change a few more filters than most. He also held my RV hostage until I paid the $900 plus ransom even though he already had over $24K of cash from this project. I drive two hours towards Master Tech to receive a call that they have not left and will not leave for a few more hours. This lack of communication is more then I can handle we argue and after me getting loud and upset they agree to deliver RV to my house. Next day RV arrives at my house, unwashed. Shop dirt all over interior so bad that I have to hire a cleaning company to clean RV interior at a cost of $200 plus. There is also over spray on front of coach which they again deny but with two Master Tech mechanics in my drive they both agree it is over spray. Jack says he will send me a box of cleaning supplies to clean the front of RV. One month later and two more phone calls it never arrives. Master Tech no longer will take my calls or answer my emails appears they have been caught in their own mess and cowardly have decided to go underground and force me to share my experience on these types of forums. The leather seats were so soiled that Chem Dry the cleaning company tells me they are not able to get the seats clean so I am now looking at my options as Tim and Jack have taken the silent approach to resolving my issues. Let me say this. This may of been a good company at one time but I feel they are now too big for their own good. Nobody will admit a mistake. They will tell lies. Misrepresent over commit and under deliver. The lack of communication was so odd I wonder how they can run a business. Anyone can contact me should you like more detail. I still welcome Master Tech to respond to my numerous attempts at resolution and if I do I will re post with results. Update: ======= Since my earlier post I have been contacted by Master Tech several times and had several conversations with Jack Harris. As noted earlier I would update post once Master Tech had a chance to respond and react to my earlier critical posting. At this time they have responded by apologising and giving me $200 dollars good faith money for troubles and sent a bottle of leather cleaner. I don't expect any further post's on this topic however should anything transpire I will post objectivly. Be sure to read Service Provider Response below   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]     Service Provider Response:   Good afternoon, my name is Jack Harris from Master Tech RV I was just notified about the poor review from Mr. O'Brien on your website. I think you know the reputation of our company, we have bent over backwards for Mr. O'Brien and whatever I try to due to help him it is always something else not even related to the work we did for him. We strive everyday to take care of each and everyone of are customers so they will leave are facility with their problems handled and safe travels. Unfortunately with Mr. O'Brien this seems impossible I called Mr. O'Brien Monday again and left him a voice mail he never returned my phone call he just keeps sending demanding and threatening emails. Please let the RV community here are side of the story. Sincerely Jack Harris Please contact me, Office 574-522-6224 Ext. 14 Cell 574- 320-0163       Date of Service:   3/6/2012   Work Done on:   Class A - Diesel   Service Performed:   MCD Shades, Tile Floors, Exterior Wall LED TV, KVH Satellite System, Sidewall Delamination, Full Body Paint, Flexsteel and Lambrite Furniture, Custom Desk, Granite Countertops, Led TV/ Cabinetry, Led interior and exterior lighting, Hid Headlights, 3 way Back-up Camera System.   Evaluation of Service Performed:   We are amazed as to the quality of work performed by the team at MasterTech. Both of us are so glad we decided to renovate as we loved our RV. Thank you for providing us with exactly the coach we wanted.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   1/6/2012   Company Contact:   Jack Harris   Work Done on:   Travel Trailer   Service Performed:   These guys turned a lemon into lemonade. We were traveling from Texas to Indiana to pick up a trailer. We soon found out a Texas company had caused major damage to our electric system. It was Friday night and the guys were off and leaving to go home for the weekend. They saw us and every guy dropped what they were doing and jumped into our vehicle. No thought of going home. Joe the lead tech and every one of his team were incredible. They reworked all of the damaged wiring and most importantly made our vehicle safe.   Evaluation of Service Performed:   I personally run a top notch service company. These guys blew me away and showed me another level. Much Appreciated.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   12/20/2011   Company Contact:   Jack, Joe, Randy   Work Done on:   Class A - Diesel   Service Performed:   Rebuild leaking Aqua-Hot boiler and burner.   Evaluation of Service Performed:   While packing for our winter migration south I noticed and smelled diesel fuel and antifreeze in our Aqua-Hot bay. While not having much success with RV repair facilities in our area my wife got on the RV service blog sites and found all of the good reviews about Master Tech. When I called Master Tech Jack Harris was the first person I talked with. Immediately I knew I was talking to a person who knew about Aqua-Hot. Now Aqua-Hot had told me that the repairs to this particular unit would take 4-6 weeks. Jack told me if I would get the unit up to him ASAP he would probably have it done in a week. Now I live 480 miles away but we jumped in the coach and drove up to Elkhart. When we got there they looked the coach over and said that it would take a couple of days for the warranty adjuster to get there to go over the estimate of repairs. Now we at 4 days before Christmas. My wife and I head back home and wait for the call. December 27th I call Jack and he said that the adjuster has approved the rebuild cost, after some persuasion on Jack's part-Our coach is a 2002 with an extended warranty and of course insurance companies are hesitant to pay, and the coach should be ready to pick-up on December 29th. We head up on the 28th while staying in contact with Jack about the progress. On the 29th of December the coach was ready to go. Now I must note that this was not just any Aqua-Hot rebuild. Joe and his crew took my system from the old external loop boiler to the new internal loop system. There is less chance for leaks to develop and the efficiency of the system is improved. I've been on the road for 2 weeks now with the new system and it has never worked better. My suggestion to any Aqua-Hot owners who are experiencing problems or need service to use Master Tech. It is worth the drive. Or look for them at any rally or vendor gathering that you may be attending. Again I can't say enough about Jack's handling of my repair claim and Joe's knowledge and repair of my Aqua-Hot system. It was the holidays and you guys went above and beyond. Thanks guys for a job well done!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   12/9/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Remove carpet and tile from front of coach to rear bedroom and replace with tile. Replace bedroom carpet. Replace love seat with recliner. Refinish cherry dinning table and make removable table leaf.   Evaluation of Service Performed:   Wife and I met with Jack in the summer of 2011 to discuss work we wanted done and set a date. Decided on winter since their work load is a little less. Set date of 12/09/2011 to bring coach to them. When we delivered the coach on 12/09/2011 Jack went over the work we wanted again and put the coach inside their shop. Jack said due to holidays and people taking off some for holidays he needed three to four weeks to complete the work. Jack called me in about a week to inform us that they were having some problems removing tile in kitchen and bath. Labor would be a little more because was taking about twice the time estimated to remove the tile. I didn't hear back from Jack until around the end of first week of January. He said coach would be ready to pick up on the 9th. We also had them to install a 32" TV we supplied due to a theft about two months prior. Jack got us a discounted rate at motel that night. We picked up coach the next morning, were very pleased with the work and service preformed by Master Tech. GREAT JOB!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   11/8/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Remove Norcold refrigerator and install residential fridge direct wired to inverter. Check all wiring from inverter to battery and grounds. Test batteries and inverter to make sure they could handle residential fridge load. Install new water pump.   Evaluation of Service Performed:   To our surprise they did this all in one day and did a great job. They had to modify the cabinet for the new fridge and it looks great. Jack Harris is very easy to work with and Joe and the rest of the techs did a great job doing the work and also explaining what they did and answering all of our questions. It was the best experience we have had working with a company to get repairs done and we will recommend Master Tech to everyone and will certainly return with any future work that we need.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   10/28/2011   Company Contact:   Timothy Klenk   Work Done on:   Class A - Gasoline   Service Performed:   Various maintenance items such as replaced gas fill line, replaced brake fluid line, modified space tire rack, replaced cook-top, replaced bath vanity light, remove and service entry door latch and determine cause of generator shut down. Also new cabinet and tabletop was to be built per specifications & drawing furnished.   Evaluation of Service Performed:   While I was satisfied with the work done on the first 3 items, I was disappointed in the work done on the remainder of the items. The cook-top was not level side to side, I had to show them that. The vanity light was installed off to one side rather than centered. The entry door latch was just cleaned out and sprayed with silicone which I had already done. I wanted to determine why it had jammed closed one night locking me outside. On generator, although I had explained that the problem only occurred when driving in hot weather, the techs just started it up in the shop and let it run with the conclusion that they couldn't reproduce the problem. Then the cabinet and table top were late and neither matched the existing cabinet color nor followed my specifications. While everyone at Master Tech was friendly, most work takes a very long time. Be prepared to wait. Finally I received no response when I emailed Tim, Jack and Ryan 3 times afterward regarding my experience. After a month, I had to call two times regarding a back ordered item that I had paid for but never received. I did finally receive a credit for the missing item and the 30amp cord that I had left outside the morning I left feeling very disappointed. I would not return to Master Tech.   Value of Service:   Fair   Quality of Service:   Fair       Date of Service:   10/19/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   The transfer switch went out on my new 11 Monaco Diplomat at the GEAR Rally leaving me without electric for the residential refrigerator. Joe Gilliam by-passed the switch so I could run the generator until a new switch could be shipped in.   Evaluation of Service Performed:   Excellent   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   10/10/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Returning a second time to have our bedroom carpet installed. When there the first time we had the front of our rig carpeted and tile installed, but ran out of time to get the back done. Master Tech stored our left over carpet for our return. We had our mud flap reattached and entry way step treads redone. Also the air condition checked.   Evaluation of Service Performed:   We wrote about our billing after the work was completed. Speaking with Jack we found there was a mistake due to new service writer. The bill was quickly rectified. Thanks Jack! This company goes the extra mile for it's customers. Jim we are admiring your work each day.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   10/10/2011   Work Done on:   Class A - Diesel   Service Performed:   Carpeting in bedroom, reattach mud flap, re-fix step tile   Evaluation of Service Performed:   They do good work but you have to pay for work to be re-fixed after installation. We had work done a year ago and had problems shortly after we left. Also watch as to what you are charged for hours worked. To reattach a mud flap 5 hrs. After a disagreement with the hours they redid the hours to 3 hrs. We felt it should of been 1 hour but would pay for 1 1/2. That was a no go with them. Also carpeting put in the last time has problem but we would not pay again to have it fixed. It should of been warranted as the tile but it is you pay for labor to have it fixed.   Value of Service:   Poor   Quality of Service:   Good       Date of Service:   10/5/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Removal of vinyl decals, Michelin tires, and memory foam mattress.   Evaluation of Service Performed:   We are repeat customers; in fact, our 1st visit with Master Tech was around the same time frame last year. (Our 1st review is dated 9/27/2010.) This year we decided to have the vinyl decals removed and painted back on. Additionally, we had the front/rear caps repainted. Our 2002 Monaco Diplomat looks brand new. Many thanks to Mike and his paint crew; we couldn't be more pleased and satisfied. They were very professional in their effort to do an excellent job and the finished product reflects that effort. Also, a big thank you to Ryan Lantz's observant eye. He noticed a rear tire had a large protruding bulge in the sidewall. Master Tech was able to order/install 6 new Michelin tires. Another example of how much we are appreciative to everyone at Master Tech...from Tim (the owner), Jack, Ryan, and Joe; they all really know how to make each customer feel special. A great staff with outstanding work ethics! Also, we were in need of a new mattress for the bedroom. Jack works with a manufacturer of memory foam mattresses for RVs and that is exactly what we were looking for since you can flip this mattress. We are very happy with the mattress; it is comfortable and should last us a long time. In closing, as you might expect, we continue to highly, highly recommend Master Tech to all of our RV friends.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   9/29/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Hydro Hot and trouble shooting.   Evaluation of Service Performed:   Can't say enough about this company. Fixed the problems fast and sent us on our way a happy and new customer. After years of searching, finally found a service company we can depend on.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   9/19/2011   Company Contact:   Jack Harris / Tim Klenk   Work Done on:   Class A - Diesel   Service Performed:   Full body paint job, replace seals on 3 slides, realign 3 slides to spec, repair bathroom wall delamination, replace carpeting, replace slide toppers, Install new window awnings.   Evaluation of Service Performed:   It would be a disservice not to warn the RV public of Master Tech RV of Elkhart, Indiana, regarding their poor quality of workmanship, inability to provide a reliable estimate of cost and completion time. The following will give you a synopsis of our encounters with Master Tech RV. We attended a Master Tech seminar at an RV rally in Georgia in the Spring of 2011 and had them inspect our coach to have it refurbished, including a full body paint job. After being given an estimate of cost and completion time, we scheduled the work to be done in the Fall at Master Tech in Elkhart, IN. Knowing that we would have to vacate the coach for the 4-5 weeks they estimated for this work to be done, we rented a furnished apartment in Elkhart. Our 4-5 weeks turned into a full 8 weeks, with no rhyme or reason for their many delays. During this period, we questioned Master Tech several times to determine if we were still on budget with their estimate. They said they reviewed the estimate and assured us we were still �good�. After all was said and done, and our coach was to be �ready� in 2 days, we asked for our invoice. The morning we were supposed to leave, Master Tech advised that they had to review the estimate as it appeared that all costs were not put in -- this took them 5-6 hours - and they then presented us with a bill approximately 18% over their estimate. Of course, this did not include the additional 3-4 weeks rental for the apartment. Thoroughly disappointed and aggravated, we left for a commitment we had in Florida. Three days after we left Master Tech, we discovered sewage leaking from the toilet. Upon inspection, we found that, when Master Tech re-installed the toilet, they replaced the seal with the wrong model, which allowed sewage to leak onto the floor. I located an RV supply store who had the correct seal and replaced it, correcting this problem. Our next event was to attempt to use the TV antenna -- it would not turn. Upon roof inspection, I found that it had been sealed down by Master Tech. I removed the seal material and cleaned the area to make it functional again. Then came the galley slide fiasco: We noticed light coming in under our galley slide. Upon inspection, I found that a 3� section of the wiper seal was missing. Master Tech had replaced this seal -- except for 3� of it. By now, of course, we were in Florida. I contacted Master Tech, who suggested (1) we return to Elkhart, 1500 +/- miles, for repairs; or (2) they would fly a tech down to us; or (3) they would contact a repair facility in Florida to replace the missing seal. We chose option (3) and re-routed our travel and took 2 days time and additional expenses to have the work done in Florida, Master Tech did pay for the RV facility�s bill. Next, we discovered that our lounge slide had no wiper seal on it at all. It was removed at Master Tech and never replaced. I contacted them and they sent me the seal and I replaced it myself. Then we noticed that the new slide toppers, that Master Tech recommended to replace our old toppers, were bumping up against the coach and punched holes in the new paint down to the fiberglass. I couldn�t fix this one myself; this had to be repaired at Master Tech. In addition, the galley slide was still showing light on the floor inside, under the length of the slide. We agreed to travel back to Elkhart in April to have these repairs done (1,000 miles and a frustrating week out of our lives). The paint was repaired, not by Master Tech, but by the painter who they contract, who does an excellent job. Master Tech extended out the toppers with spacers to keep them from hitting the side of the coach, and they supposedly fixed our galley slide alignment. NOTE: The first hard rain after leaving Master Tech we had water coming from the top of the galley slide onto the stove/counter top, which we had to sop up with bath towels on top of the galley slide behind the molding. We never had any water problem with this slide before Master Tech 'realigned' it. Our solution is to bring in the galley slide when we expect it might rain hard. There was still light coming in across the bottom of the galley slide, so I purchased new slide material and installed it across the bottom of the slide area to solve this problem, which Master Tech failed to do for the second time. This concludes our saga with Master Tech. Needless to say, we would not recommend Master Tech to anyone for anything. We have been full-timers for over 6 years, have had work done by several RV facilities throughout the country, and have never encountered 'RV repair specialists' like Master Tech, who have displayed a total lack of professional, quality workmanship, with complete disregard for their customers.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   9/15/2011   Work Done on:   Class A - Diesel   Service Performed:   Replace 2 basement doors.   Evaluation of Service Performed:   The work was OK, the time doing it was not. Should it take 3 weeks to replace two doors? Number one, they sent the pictures and estimate to me rather than the insurance company. Didn't know it until I told them. They did not order the parts needed until a week later. Did not order all the parts needed to repair the inside of the doors. I asked for an estimate to have the top cap painted. Never got a written estimate. When they sent to RV to be painted (2 weeks later) they had the cap painted without my authorization. They then had the gall to take me to the paint shop and while in their truck tell me how much I had to pay for the work and paint. I ended up with additional cost that was unexpected. Would I go back NEVER.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   9/12/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Renovation and updating our '02 Winnebago Journey. The ceramic tile on part of the living room/kitchen room, hall, and bathroom was removed and replaced with Tarkett vinyl type tile, layed on point. MCD day/night shades were installed throughout the coach, including the windshield powered shades. Solid cherry valences, designed by Master Tech, replaced the original fabric covered valences. This addition made the coach a real specimen of beauty at it's best!! The Dometic 4-door 10.1 cubic ft. refrigerator was replaced with a new domestic Samsung 20.0 cubic foot refrigerator, doubling our capacity. This refrigerator is 100% electric with huge storage in the top double doors and lower drawer freezer with stainless steel fronts. They installed the new captains chairs purchased from Winnebago, with the Journey emblem embroidered across the back. They also installed a new J-lounge purchased from Flexsteel. These additions were covered with the new ultra leather. With every challenge the Master Tech techs faced, they worked diligently, making sure we would be happy and proud of our new upgraded coach. These men really care about what they do and their work shows off their care. Kevin B., Joe, and the other helper/workers took individual care to be sure the work was done according to the high standards of Master Tech. Water damage was discovered in the bedroom, which was a result of the outer seals on the bedroom slide had disintegrated. The new (expensive) seals were replaced. The moldy, rotten wood had to be replaced and other repairs were necessary. The repairs were made and NOT just covered over with new carpet. These men know how to take care of damages hidden under carpet. There was delamination on part of the exterior as a result of the water leakage. Their paint shop matched the repaired area perfectly. New carpet in the bedroom was also installed in the storage pits and closet, making the bedroom appear brand new. That was the goal when the coach was left in the hands of these skilled craftsmen. New step covers were also installed. The initial order stated we wanted the entrance to be like a brand new coach when we walk in, and it does. Tim may be the chief boss but he also knows the correct steps to install a new windshield. If you ever want your motorhome improved, put it in the hands of the caring and skilled craftsmen at Master Tech.   Evaluation of Service Performed:   Excellent. We couldn't have had anyone do a better job than what these men did for us. We thank them for all the time they devoted to our coach.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   8/25/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   We met Jack at the FMCA rally in Madison, WI - We wanted some MCD shades, but we needed them soon, for we would be in the Elkhart area on a certain date, Jack said he could accommodate us and work with our time frame. When they started to install the shades they ran into a problem - not quite enough room - so they had to take down the wooded valances and modify them.   Evaluation of Service Performed:   They did an excellent job - if I did not know that they had to modify the valances, I would never known that happened - but the real test was my wife - would she be happy with the result?? Well she loved the shades and needless to say she felt the same way - they did a great job - and we were out of there in a day and a half - happy campers!!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   8/23/2011   Company Contact:   Tim Klenk/ Jack Harris   Work Done on:   Class A - Gasoline   Service Performed:   We ordered a new sofa and chair at the FMCA Rally in Essex Junction, VT in July, and were told it would be ready in 3 weeks. Also planned was for a new floor to be installed. We planned to be in Elkhart on 8/22 and were scheduled to begin on the 23rd. Master Tech was ready on time and work began as scheduled and was completed in the planned time.   Evaluation of Service Performed:   I cannot say enough about the event, it was a delight to work with Jack, Tim, Ryan and Joe. They were so professional, and so anxious to please us. Every bit of the work was done in the most professional way, and I cannot praise the entire staff for the way in which they kept our personal needs and comfort in mind throughout the entire process. It was truly a great experience and I would recommend them to anyone.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/29/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   1. Remove existing carpet and porcelain tile on floor, slides and engine step-up. 2. Install luxury vinyl tile on main floor and in step-well. 3. Install carpet on 2 front slides, bed pedestal and engine step-up. 4. Remove Norcold 1200 modify the existing opening, install and trim out residential refrigerator. 5. Build and install a custom 80" credenza in natural cherry complete with electric fireplace. 6. Remove existing J sofa and install new sleeper sofa. New sofa had to be modified for AquaHot heat exchangers.   Evaluation of Service Performed:   1. Quality of work was impeccable. 2. Speed of work was reasonable with quality of work trumping speed. Jack Harris is the sales/estimator/main customer contact person. Jack is is not just a salesman and is involved with your job through the entire process. Tim is the owner and also works with the tools most every day. Tim is always available for consult if you need him. Ryan is the service scheduler plus many other duties and was very helpful to us during our stay. Joe and Kevin were the 2 techs who performed most of the work on our coach and we found they to be professional, eager to please and very friendly.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/25/2011   Work Done on:   Class A - Diesel   Service Performed:   Purchased and had installed power MCD shades in the cockpit area of coach.   Evaluation of Service Performed:   Had coach measured by Jack Haris and Jim. Returned for installation on trip home. Shades were a perfect fit. Installation was extremely neat and looks excellent. New valances were made and installed and wood work was a perfect match color wise with existing cabinetry. All work was completed in a day and a half including manufacturing/finishing/installing the valences. Coach was sparking clean when work was completed. This is a first class shop that gets things right the first time.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   7/12/2011   Company Contact:   Tim Klenk, Jack Harris   Work Done on:   5th Wheel Trailer   Service Performed:   New base cabinets, Corian counter top, new stove.   Evaluation of Service Performed:   This was our 2nd time having work done on our unit by Master Tech RV. The first was about 4 years ago when we had 4 Lifeline Batteries installed along with an Xantrex Charger-Inverter. We are in our 6th year of full-timing. The cabinets in our 2005 Holiday Rambler 5th wheel were not solid wood only the doors and drawers were. Over the years of bouncing up and down the road and with the base cabinets being built with light material and bracing we started having issues. One end of the counter top popped off the base cabinet causing the Corian counter top to crack, eventually drawers would not close flush due to the cabinet becoming loose and in our last outing, the oven partially fell into the drawer below while traveling on Rt. 90 East in Minnesota. Come to find out the oven was not sitting on anything solid only flimsy bracing. Luckily we were heading east and only a couple days drive from Master Tech so we made an appointment. After discussing our issues, we decided the best way to go was new house grade base solid wood cabinets, new Corian counter top and although there was noting wrong with our oven, I wanted a taller 22" oven. Now let me tell you, depending on what kind of work you need, it may take a little longer then you thought, so be patient. They are busy and have a lot of repeat customers so this will tell you something about their reputation. We are happy with the cabinets, counter top and oven. The cabinet foreman Steve and his carpenters did a nice job. If the RV starts falling apart, we will just screw it to the strong solid house grade cabinets. During the few weeks we were there, when we had questions or concerns, Jack, Tim and Steve took time to talk to us.   Value of Service:   Very Good   Quality of Service:   Very Good   Email Address of Reviewer:   [email protected]       Date of Service:   7/7/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   We began the GLASS Rally with Agua-Hot problems. Not looking forward to 5 days of cold showers, I attended a seminar conducted by Tim and Jack of MasterTech RV. Unlike other seminars this was a teaching seminar not a selling seminar, and I immediately gained respect for Tim and Jack. After the seminar, Tim agreed make a service call and review my issues. What we thought could be as simple as a new nozzle ended up with a major repair issue. Seems a squirrel chewed through numerous 120 volt, 12 volt, and control wires, in addition to our diesel supply and return lines. The result was an extremely dangerous situation with leaking diesel and exposed wire all above the enclosed ceiling in the bays. After making our coach safe for travel we brought it to Elkhart for MasterTech RV to finish the repairs. Tim personally did a complete inspection and estimate because of the complexity of the damages. The results were extremely bad, with diesel fuel damage everywhere in addition to extensive wiring, and control module damage. After notifying the insurance company, we awaited approval of the estimate so work could begin. We immediately had a conflict with the insurance company not honoring the estimate and offering significantly less. At times I thought I was the odd man out with insurance looking out for their wallet, and MasterTech holding to their estimate. I could have not been more wrong. MasterTech held their ground against the insurance company to assure me the repairs would be done properly, and to the standards the coach was originally built to. They refused to jeopardize their quality and materials when instructed by the insurance company to �splice wires, and use cheaper materials�. MasterTech not only protected their high standards, but also represented us against an insurance company trying to cut corners at our expense. Picking up the coach, I was extremely impressed with the workmanship. It truly was like new, with great care in the details and workmanship. Every function affected by the new wiring checked out perfect. Tanks were filled and level systems recalibrated for new level system. We could not be more pleased with the work. We are looking forward to some updates to the interior being done by MasterTech. I think the most important aspect of this experience is the efforts of MasterTech to hold true to their quality standards, and not cut corners. They take extreme pride in their workmanship and products. In addition, they truly worked on our behalf, for which we are deeply appreciative. Contact Tim, Jack, or Ryan and you will be in good hands.   Evaluation of Service Performed:   Outstanding, above and beyond.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   6/29/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Installation of MCD day/night shades and flat screen LED TV in front; and removal of carpet in living area and bedroom and installation of tile.   Evaluation of Service Performed:   All personnel with whom we had contact were helpful, responsive, informative, considerate and gave good suggestions. They were experts and did an excellent job. They were proud of their work and with good reason. It was a pleasure dealing with them. We are very pleased with the results.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   6/28/2011   Company Contact:   Jack Harris/Jim/Tim   Work Done on:   Class A - Diesel   Service Performed:   I�ve used Master Tech RV on five different occasions. The repairs have included front hub seal replacements, front door lock repair, toilet mechanism replacement, Norcold refrigerator recall update, ice-maker replacement, and new tire installation. They also fixed a battery compartment bay door that had never worked right. It�s now perfect. But the most challenging repair was to fix a water leak in the bay under the driver�s side window. I�d suffered with leaks there since the coach was new � five and a half years ago. Although two other companies tried to fix it, it was Master Tech RV who nailed it. As it turned out, the leak was coming down through the power window, which is the normal condition, but the factory had drilled the drain hole on the wrong side of the collection tray, such that water was entering the bay instead of draining to the outside. Master Tech removed the pilot seat and side panel, completely cleaned the tray of mildew, etc., plugged and sealed the original hole, drilled a new hole, and re-routed a new drain tube to the outside. Result? I�ve been in two downpours, and the bay has remained dry as a bone.   Evaluation of Service Performed:   As a full-timer RVer, Elkhart, Indiana, does not fall along my normal travel routes, but I gladly make the trip there because I know the high quality of service they perform. It�s not easy to find a company that has such high standards and levels of competence. The range of services they perform is astonishing � normal RV repairs, chassis repairs, collision damage repairs, exterior and interior renovations to whatever level the customer requires, etc. This level of service is no accident. It is the result of three things. 1.) It begins with Jack Harris � the customer face of the company. Jack is the kind of employee that every company is desperate to find. He listens to his customers and gets the results that they expect. His hard work, competence, and follow-through instill deserved confidence in his customers. Jack is one of the main reasons I continue to return to Master Tech for my service needs. The more complex the problem, the more likely I am to choose Master Tech. 2.) The second reason is the superb quality of technicians that work there. Jim is a prime example. I observed his approach to finding my water leak. It was much more methodical and well thought-out than my own attempts. Not only did he find the leak, his solution was top-notch. 3.) The last reason is the guiding light of Master Tech RV � Tim, who is the owner of the company. Tim is involved in every aspect of the business. Get this � when we arrived on Sunday afternoon, I found Tim sweeping the office floors. When he finished with that, he spent the next several hours in a Bobcat spreading gravel around the parking lot. Tim also works as a master technician on the shop floor. It�s Tim who sets the standards for this company. In short, Master Tech RV is a rare find.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   6/28/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   We recently had MCD shades installed at the factory in McKinney TX. A few weeks later, we felt like the front windshield shades needed some adjusting. We phoned Joy, at MCD Innovations, and she referred us to Master Tech RV Services. Fortunately, Jack Harris, was able to work us into their schedule as we traveled back to the west coast. Our technition, Jim, discovered that one of the mounting clips was defective and was able to install a new mounting clip and reprogram the shades to their proper set-points. We were very pleased with their professional manner, expertise, and hospitality. Thank you Jack Harris and Jim!   Evaluation of Service Performed:   Excellent! We would highly recommend them to anyone needing RV service and repairs.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   6/24/2011   Company Contact:   RYAN LANTZ - JACK HARRIS   Work Done on:   Class A - Diesel   Service Performed:   Leak in the bathroom, TV's did not work right, main radio we could not get Sirius on, GPS went out, had problems with our Dish Network.   Evaluation of Service Performed:   We rate Mastertech RV as only place we will every take our RV to get work on. They is an outstanding place to get your RV troubles corrected. We were greeted at the door by a very friendly and knowledgeable person Jack Harris who put us in direct contact with Ryan Lantz, they were both very professional in finding out what problems we were having and helping us get them resolved. They have developed the staff and resources to literally �fix anything in a RV" Ryan, our tech, has an endless store of knowledge which he was more than happy to share with us. He applied that to our situation resulting in a very neat finished product. When we pulled out of Master Tech both my wife and I knew how to run and work every piece of equipment in our RV. If you ever have RV problems we certainly recommend Master Tech RV.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   6/24/2011   Company Contact:   Ryan Lantz   Work Done on:   Class A - Diesel   Service Performed:   After one company in Kansas repaired our Aqua Hot system twice, it still didn't work. It completely quit the day we left Kansas. Master Tech got me in the day after I called and repaired the unit as well as took care of a couple of other small items that were bugging me.   Evaluation of Service Performed:   These guys are the real deal, hands down. They took the time to show me E X A C T L Y what had happened to the system and exactly what was done to repair it. They were on-time with the repair. This is a class operation run by true professionals. I will be taking our coach there again for the installation of a GPS/XM CD radio and the installation of an outdoor entertainment center. It's nice to have found a true "home shop'. When we're at home, I doubt I will let anyone else touch our coach.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/19/2011   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Being a Vice President of FMCA's International Area (INTO) we were on our way from our home in Southern California to Goshen, IN for the 11th Annual INTO Rally. While crossing the Mississippi River in St. Louis our MCD 2 roll full windshield cockpit shade suddenly crashed down onto our dash startling both my wife and me. Thankfully there was no loss of control of our coach, no injury and no property damage. We found the cause to be the failure of the the right side shade hanger bracket, it had broken at the 90 degree bend. As the shade suddenly dropped from the right the weight apparently pulled the left side down of course pulling the wires from the motors and the motors from the left side mounting bracket. At the INTO Rally in Goshen I happened to meet Jack Harris of Master Tech RV, a Rally vendor. I told him of the incident. He came to my coach took photos of the the shade and bracket damage. He told me to contact Joy at MCD Innovations, which I did and she was very understanding. Jack followed up by contacting MCD and sending the photos he took to them for their evaluation. He told me he would be able to make the shade system serviceable again and that MCD had informed him they would stand behind their product and make it right with us and Master Tech RV. MCD shipped the parts necessary to Master Tech RV and a couple of very good service techs Joe and Jim made the repairs and reinstalled our shade system. A total of 3 days time start to finish. Master Tech RV and MCD Inovations worked together to correct a consumers problem and demonstrated business/customer relations as they should be. Thanks Jack and Joy.   Evaluation of Service Performed:   Service Techs Joe and Jim demonstrated knowledge,efficiency and performed quality work. I could not be more pleased. Without any reservation I recommend Master Tech RV services.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/1/2011   Work Done on:   Class A - Diesel   Service Performed:   Renovated and updated motorhome. Addition of sliders/bump out on back portion of motorhome with bunk beds and DVD players. Painted exterior of motorhome. Installed Blue Ox car trailer/golf cart carrier with reinforced hitch.   Evaluation of Service Performed:   Very professional job. Excellent craftsmanship and workmanship. Jack Harris, Tim, Tom and Rosie were very helpful and kept us updated with pictures of the progress as it happened. Was able to problem solve instillation of the blue Ox hitch even when the distributor didn't know how. Also provided solutions to problems that manufacturer didn't solve with steering issue. We would definitely use them again and would recommend them for any job.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/29/2011   Company Contact:   Jack   Work Done on:   Class A - Diesel   Service Performed:   Replace 3 TVs with digital sets, replace water pump, replace leaking front hubs, chassis inspection,   Evaluation of Service Performed:   We have had repairs done at 3 other shops and the customer service and quality of work here was the best we've experienced. Jack was our contact and worked with us as though we were his only customer. Tim, the owner and his employees were friendly and helpful while focused on getting the work done right and on time. Inside the coach, Jim (the technician) left no trash after installing the TVs. He replaced the original trim with no damage. He was cooperative and answered our questions. His work replacing the hubs was done neatly with no oil or fluid left on or under the coach. Our water pump was inoperative, he diagnosed the problem then replaced the water pump. We met Jack & Tim at the FMCA Rally in Winston-Salem, NC, October 2010. They were helpful then and we subsequently scheduled our work to be done in April 2011. We were impressed with their knowledge, courteous and friendly manner from the start. We shopped for the best value for the price and found it at Master Tech. We were so pleased that we will make the trip back here, from NC, for our planned updates or any other need that arises. If you need any motorhome work, we recommend calling Jack at Master Tech.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/25/2011   Work Done on:   Class A - Diesel   Service Performed:   Replaced damaged inverter, power steering pump, house batteries, added beautiful Summit SS trim, repaired fiberglass body, added Diamond Shield to front end, repaired Washer/Dryer. One of the best things was their special made foam mat. for the bed, what a nights sleep. This was my first experience with Master Tech. I've know Tim and Jack because we do rallies together. I'm Mac the fire guy, and travel all over the US. It's really hard to find a company you can trust. But this guys helped me out when in Brooksville FL at an FMCA Rally. When I came to Elkhart to get the inverter fixed, I just decided to have them do it all. I was so over come by what they could and did do. Hats off to Tim, Jack and their GREAT Crew.   Evaluation of Service Performed:   Is there anything better then GREAT?   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/22/2011   Company Contact:   Jack Harris/ Tim   Work Done on:   Class A - Diesel   Service Performed:   Renovation of front cabinets to fit a 32 inch flat screen HD TV, Blue Ray, KVH receiver, Dish receivers for front and rear TV's. Renovate rear bedroom cabinet to fit a 22 inch flat screen TV. Install TracVision in motion satellite dome on roof. Install Dish network receivers. PM Hurricane Boiler and Generator. Install power day night shades for front windshield, driver's window and side window. Manual day night DUO Day Night shades for entrance door.   Evaluation of Service Performed:   The custom cabinetry was perfect. They matched perfectly. In fact the work was the best I have seen. I have no complaints, and will return for other renovation projects and work.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/22/2011   Company Contact:   Tim & Jack   Work Done on:   Class A - Gasoline   Service Performed:   We attended the FMCA Rally in Perry, GA and upon a recommendation from friends who have had work done by Master Tech. We met Tim & Jack and after talking with them and getting an estimate we decided to have our coach re-carpeted. We have a 2005 Allegro Bay which looks in new condition except for the interior carpet. We made an appointment to arrive on Sunday April 17th and were met by Tim the owner of Master Tech, he hooked us up with electric and water for the night and promised that Monday by 8:30 AM we would be in the shop, they would do the bedroom carpet first as we were living on board. Monday at 8:15 they were ready and the coach went into the shop. Monday night the bedroom was finished and we were permitted to stay on board for the duration. Tuesday morning Jack Harris advised us that the remainder of the work would be done by Thursday. Also at this time we asked to have a window awning installed over a bedroom window. The entire job was finished by late Thursday afternoon as promised. We can not say enough about Master Tech and their service crew, they are on a scale of 10 a 11+. Can not say enough about them. If in the future we need work done we will surely travel the 1200 miles from Florida to have them do it.   Evaluation of Service Performed:   Jack Harris was an excellent expediter, he kept coming into the waiting lounge and advised us of the progress, and answered any questions we had. Again our appreciation to Jack and the crew, especially Joe who had a very deep commitment to doing the job right. Our coach now looks new both inside and out. Thanks again Master Tech.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/20/2011   Company Contact:   Jack   Work Done on:   Class A - Diesel   Service Performed:   Fixed electrical anomaly and adjusted Girard Awning   Evaluation of Service Performed:   Did good trouble shooting and fixed problems in the time expected. When I had an unrelated electrical problem after I left Jack was able to help me over the phone.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/1/2011   Company Contact:   Jack   Work Done on:   Class C   Service Performed:   Complete inside renovation. New furniture, new carpet, new blinds etc.   Evaluation of Service Performed:   We turned in a used 1999 Class C, and picked up a showroom quality RV. Great work - great service - friendly staff Work done was above our expectation.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/28/2010   Work Done on:   Class A - Diesel   Service Performed:   Correct wiring cable connecting coach to tow vehicle that was botched by Huntsville, AL RV dealer that installed base plates and wiring of tow vehicle.   Evaluation of Service Performed:   Excellent. This was not rocket science to straighten out, however was very negligent of previous installer.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/17/2010   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Fixed a slide that would not open fully. While driving, it opened about 3 inches. They completely fixed the problem.   Evaluation of Service Performed:   I called them since I was just passing through. They took me right away, ordered a part which came in next day, and fixed my slide.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   10/15/2010   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   Remove and replace carpet and wood flooring with new carpet and tile.   Evaluation of Service Performed:   These guys are highly competent, honest and provide good work at a reasonable price and on schedule. Plus,they go out of their way to be positive and just plain nice.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   10/4/2010   Company Contact:   Jack Harris   Work Done on:   5th Wheel Trailer   Service Performed:   We attended the Master Tech RV seminar presented by Tim Klenk and Jack Harris at the Escapees 50th Escapade in Goshen, IN. We made an appointment to get our 2 slides adjusted and to talk about getting our 14 year old 5th wheel painted. When we arrived on 4 Oct I had a whole list of upgrades and maintenance items for them to perform. The list included new gaskets around the slides, installing an A/C unit in the kitchen area, replacing the bedroom carpet, changing faucets in kitchen and bathroom, replacing wall lights, adjusting our front door, repairing/replacing a Fantastic Fan, replacing the fabric covered valance boxes with plain wood ones, installing wood fascia boards on the big slide frame, refinishing the kitchen floor, fixing an electrical short problem in the bedroom, and finally getting a full paint job on the trailer.   Evaluation of Service Performed:   It was obviously more work than they had planned for when we arrived but they jumped right in and started making it all happen. I kept adding things to the list too so it kept them on their toes. The paint process required us to be out of the trailer for two full weeks. There was a lot of preparation work required to get the trailer ready to be painted. The painting itself was easy. Then everything had to be put back together plus there was my list to take care of. Everyone in the shop and the office was always helpful and friendly. Tom, Jack, Tim and Rosie were always available for questions or concerns. There was some miscommunication at times but everything was always quickly resolved to our satisfaction. My list of requested work was completed with professionalism and pride. They even cleaned my carpet! In the end we felt like part of the Master Tech family and we will certainly be back to visit them next time we are in Elkhart.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   10/4/2010   Company Contact:   Tom or Jack   Work Done on:   Class A - Diesel   Service Performed:   Replaced tile, carpet & blinds   Evaluation of Service Performed:   We can NOT say enough good about the guys and lady at Master Tech. Each person has a job to contribute to a most skilled team. Tim, Jack, Rosie, Tom, Joe, Jim and Keven are the ones that worked with us the most. There are more wonderful workers that were there to smile and answer questions you may have. The work done was superb. We are planning to go back to get more work next fall. This was the best experience we have ever had with any business.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   9/27/2010   Company Contact:   Tim, Jack, Tom   Work Done on:   Class A - Diesel   Service Performed:   Troubleshooting a 12V electrical issue, patio awning broken, entrance door awning material replaced, and a faulty fuel sending unit on a 2002 Monaco Diplomat.   Evaluation of Service Performed:   We scheduled an appointment with Tom and arrived on Sun evening. Monday morning, bright and early, we got with Tom and Joe. Joe and his crew immediately started troubleshooting the electrical issue and by the end of the day it had been diagnosed and repaired. The next day it was determined both awning springs had snapped so those were replaced. In the meantime, we discussed some other items with Tim and Jack which included replacing deteriorated side molding and the driver's side thermal pane window seal was broken. Additionally, we learned Jack had just returned from a training trip to TX where he was educated about MCD Shades from the manufacturer. Tim and Jack agreed they had the time to work the molding and window issue plus ordering and installing the new MCD shades for our motorhome. All our interactions with the personnel at Master Tech were extremely pleasant and we could tell everyone knew what they were doing plus the work was accomplished in a timely manner. We definitely recommend Master Tech to all our RVing friends and, if at all possible, plan on using them in the future. Full body paint, carpet replacement, etc. etc. etc????????? There is nothing this company cannot accomplish on an RV.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   9/24/2010   Work Done on:   Class A - Gasoline   Service Performed:   Built a custom TV cabinet and installed 2 TVs, installed laminate tile floor, installed bathroom sink.   Evaluation of Service Performed:   The Master Tech RV team does outstanding work in all regards. Customer satisfaction is extremely important to them and they do whatever it takes to meet the customer's expectations. Quality of the finished product is top notch. We'll be back for more updates to our coach as our budget permits.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   7/26/2010   Company Contact:   Tim, Jack, Rosie   Work Done on:   Class A - Gasoline   Service Performed:   After attending their seminar at the Fleetwood Rally in DuQoin, Ill, Tim gave us a good estimate for replacing our worn carpet with beautiful Travertine tile and installing a flat screen TV. Due to health problems with friends, we had to change our date with them several times. They bent over backward and rearranged their schedule to accommodate us. We were extremely impressed with the entire Master Tech team. They were very friendly and professional. Jim, the installer, did a prompt, outstanding job on both the tile and the TV. Tim, the owner, constantly checked on progress and asked if we were pleased with how the job was going. The answer was an emphatic yes!! Jack and Rosie in the front office were terrific too. We were able to stay in our rig each night with electric for our A/C (it was very hot out).   Evaluation of Service Performed:   We couldn't be more pleased. Outstanding all the way. We heartily recommend this crew for any type of RV work.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/25/2010   Company Contact:   Tim-Jack-Rosey   Work Done on:   Class A - Diesel   Service Performed:   Leveling system air leak, Vorad sensor not working, electric cord reel repair and awning topper adjustment.   Evaluation of Service Performed:   Work performed properly and as promptly as parts were delivered. I was very impressed with the walk-in service. The air leveling was important, and the team got me right in and taken care of. I especially liked the good old down home treatment that all the employees gave me.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/22/2010   Company Contact:   Tim, Jack   Work Done on:   Class A - Diesel   Service Performed:   Service and repair of Webasto heater.   Evaluation of Service Performed:   After almost giving up on finding anyone who even new what a Webasto heater is, we were thrilled to find Tim, not only knew but was an expert in servicing them. We took our 1999 Country Coach in after lunch and Tim stayed late to get us done that evening. He had all the parts on hand and was very through, even making sure all the leaked diesel fuel was cleaned up.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   7/12/2010   Company Contact:   Jack Harris   Work Done on:   Class A - Diesel   Service Performed:   We have a 2007 Fleetwood Discovery and we wanted to replace the carpeting with Travertine tile flooring. We met Jack Harris at the Fleetwood rally in DeQuoin, Ill. and discussed what they could do to accomplish getting a new floor installed. At that time we also decided that we would like to replace the current dining booth with a free standing table and chairs, and because we would loose our storage drawers under the booth, we determined that we could remove the stove/oven and replace it with a stove top unit and then have them build two deep drawers in the space that the oven originally occupied. At the last minute we also asked them to install a ceiling fan in the bedroom.   Evaluation of Service Performed:   The Master Tech team jumped through every hurtle that came up, and there were several, to get all of this accomplished withing our time frame of one week. They did a beautiful job, the floor is amazing and made the coach look so much larger. The new stove, drawers and fan were also completed and looked great. They said that their goal was to make everything look as if it were original from the factory and they certainly accomplished that goal. The wiring to the wall switch for the fan was perfect and truly looked factory installed. Additionally they left the coach clean inside with no damage or problems. We have already recommended Master Tech to our FMCA club members and would not hesitate to use them again for any additional work.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/7/2010   Company Contact:   Tim   Work Done on:   Class A - Diesel   Service Performed:   Ordered and replaced hydraulic tank for leveling system that was leaking fluid on my motor home.   Evaluation of Service Performed:   While on trip out west the hydraulic fluid tank for levelers started leaking fluid. I stopped by three RV Service centers hoping to get a repair and was turned down by all three. On way home stopped by Master Tech LLC. Was greeted as I entered office and Tim had my shop order made up in less than 20 minutes. Master Tech is a number one shop and I would strongly recommend Master Tech to anyone needing any type of repairs for motor home.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/1/2010   Company Contact:   Timothy Klenk CEO/Master Technician   Work Done on:   Class A - Diesel   Service Performed:   Basement storage area and most basement compartments leaked water when vehicle was driven in rain. This was a problem that was worked on by the selling dealer on three different occasions with the vehicle at the dealer for over 90 days. Then the manufacturer had it two times for a period totaling 62 days. Finally the largest dealer in the Midwest had it for 60 days. After each one of these service organization stays, and I was told they had fixed the leak yet my motor home continued to leak after my first time driving it in the rain. In most cases the leak was not even improved. Finally the owner of the motor home manufacturer requested that Master Tech RV of Elkhart, Indiana be given a chance to solve my problem. While I was skeptical at this point the manufacturer was paying the bill even though the motor home was three years out of warranty.   Evaluation of Service Performed:   Master Tech RV brought my motor home to their facility and initiated a conference call with their shop supervisor Joe, me and the Body Shop Manager of the last dealer to attempt to fix the problem. Joe questioned me about the history of the problem and the key problem areas. Then he questioned the dealer's body shop manager about his approach to the problem, what observation he had made and the work done. Joe then sketched out his approach. He would put the motor home up on their hoist and begin to investigate the problem with it 5 feet in the air. First a visual inspection to see what they could see and if necessary they would pressurize each leaking compartment and use soap solution to find the problems. After the first week at Master Tech Joe and I had a phone call update. Joe and his team had identified numerous leaks including unsealed basement wall/floor seams, wheel openings that were both not properly sealed and splash shields that were too small for the opening, wire harness pass through poorly sealed, etc. During the second week of work I began to receive digital photos of the offending areas. The fuel tank was also removed during that week to gain access to the forward wall of the basement storage compartment which was one of the main problem areas. I received around two dozen pictures of problems Joe and his team had found and they were ready to begin repair. Week three was spent repairing the problems found including getting new larger wheel opening splash shields. After the work was completed all that remained was a good rain for a test drive. That finally happened the last day of week three and the test drive was a success. Then during the return of my vehicle it received another drive in the rain and another report from Master Tech that the basement and compartments were all dry. I told Joe and the Master Tech folks that I would be happy to write a review but only after I had the opportunity to drive the motor home myself to verify their work. Within two weeks after getting our vehicle back we left on a 6 week trip to see the west coast. It was not until the last full day of driving on our return home that we ran into a serious rain storm and my water leak problem of 5 years has finally been resolved. My motor home was tied up for over 7 months with two dealers and the manufacture over the course of 5 years and no one had been able to solve my problem. I wish we would have known about Master Tech RV four and a half years ago when we first identified this problem. It would have saved me a lot of gray hair. Joe and his team were professionals in every sense of the word. My vehicle was in perfect order when I received it. Unlike the problems from previous service organizations with chips/scratches in the paint, over-spray on painted surfaces from foam, sealers and undercoating used to make repairs. None of these problems left the Master Tech RV shop. I would us Master Tech again for any RV repairs or renovations with full confidence that the work would be done correctly the first time.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/2/2010   Company Contact:   Tim   Work Done on:   Class A - Diesel   Service Performed:   Collision - Ceramic flooring - Carpet Bedroom - Chassis-Generator Service   Evaluation of Service Performed:   I met Team MasterTech at Indgo Ca. RV Rally as I attended there Aqua-Hot Seminar and also on RV Renovation. It was a pleasure to see enthusiasm and drive they have for RV Service. I had my Aqua-Hot Serviced - I was really blown away - all parts were on hand and no shortcuts taken.. So on our trip to Arizona we had a run in with a pole. We decided to head for Elkhart, IN - Progressive Insurance worked with Master Tech on the Collision and Gail and I decided to go ahead with Flooring Replacement - that they had estimated on in Indgo Rally. Loved the service and hospitality and Fair Prices- We received 15% off our service upgrades.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   1/25/2010   Company Contact:   Neal - Tim   Work Done on:   Class A - Diesel   Service Performed:   Aqua Hot - Flooring - Collision/Paint - Slide-out Delamination- *Indiana's Only Country Coach Authorized Factory Service*   Evaluation of Service Performed:   We could not be any happier with our experience with Master Tech, being a business owner myself the availability of parts for manufactures in and out of business and dealing with the hoops with insurance companies can be a frustrating venture to say the least. Be Patient- We provided an email for contact and were kept informed as the work progressed. Our unit looks better than new. Great job and we are so glad we chose Master Tech RV Service and Collision over other service providers.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   12/8/2009   Company Contact:   Tim/Randy   Work Done on:   Class A - Gasoline   Service Performed:   Installed new carpeting and tile.   Evaluation of Service Performed:   Wonderful job/would highly recommend/professional and caring people. Thank you so much. My RV looks fantastic!!!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   10/29/2009   Work Done on:   5th Wheel Trailer   Service Performed:   Repair damage to unit from a blow out. Water lines, electric lines, body work.   Evaluation of Service Performed:   The work was preformed OK but I took my unit in on July 23, 2009 and the work was completed on Oct. 29, 2009. I could not get them to call me back when I called them for updates or information.   Value of Service:   Poor   Quality of Service:   Very Good   Email Address of Reviewer:   [email protected]       Date of Service:   1/2/2009   Company Contact:   Tim   Work Done on:   Class A - Diesel   Service Performed:   KVH Sat Dish, Aqua-Hot, Chassis Service, Tires, Alignment, Clean Carpets.   Evaluation of Service Performed:   Definitely the best I have seen in the business, three days and everything taken care of. All parts, tools and knowledge to do my repairs. Listen everyone, Team MasterTech is who you need to go to. We will be back when we need anything done to our unit. Our Travel Supreme has never run this good. Answered a lot of questions other Travel Supreme former techs couldn't I guess that is why Travel Supreme is out of business.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   9/11/2008   Company Contact:   Tim   Work Done on:   Class A - Diesel   Service Performed:   Updated software of KVH Tracvision Satellite dish.   Evaluation of Service Performed:   Excellent !!! Tim (the owner) reprogrammed the motherboard and RF communication boards in my Mobile satellite antenna. The process was started by the dealer that sold the coach, claiming they could do the work. Tim repaired the incorrectly started upgrade with direction from KVH technical support. The fix was ~ $300 but well worth the money, the dealership wouldn't have gotten it going for weeks. I can watch CNBC and the wife watches her Food Network. Ahh, domestic tranquility   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   8/19/2008   Company Contact:   Tim   Work Done on:   Class A - Diesel   Service Performed:   Corrected the venting for a Dometic, Side-Wise refrigerator and installed a gasket seal kit for same.   Evaluation of Service Performed:   We have a 07 Monaco Camelot with the Dometic, NDA1402 refrigerator. The refrigerator is in a slide-out, so it has a top vent in the side in place of one on the roof. It has never performed to expectation. It does OK in cooler climates, but not in the warmer climates. We went to a RV show in Elkhart on a Saturday and Tim( the owner) from Master Tech had a booth there. I explained my problem and that we were just passing thru, he gave me his card and said to call Randy. his service manager Monday morning for an appointment. They got me in early Tuesday and Joe found the problem(s) immediately -- Monaco had installed the refrigerator as though it would have a roof vent. Joe removed the wrong baffles and added another exhaust fan and insulation. The refrigerator door seals were leaking air and since the doors have no adjustment he installed a gasket seal kit. The refrigerator now does what it was designed to do. I have been in many repair shops and this is the quietest one I`ve ever been in. Each tech has his own job to do and he does it without the bull and the chatter that usually goes on. They truly do care for their customers, thanks.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/28/2008   Company Contact:   Tim & Randy   Work Done on:   Class A - Diesel   Service Performed:   Transmission gauge wasn't registering correctly. It either didn't register at all or was bouncing all over the   Evaluation of Service Performed:   We arrived with our 2004 Monaco Diplomat a day before our scheduled appointment, parked the coach (they have free hook-ups) and left for the afternoon in the "toad". When we returned, the work had already been completed! To our amazement, it didn't cost us an arm or a leg either, which is good, because we already lost them at the fuel pump! Tim and Randy and their crew know that our time is valuable - We can see that their goal is to keep us on the road with quality work done efficiently. We've recommended their service to our friends and to people we meet along the way - With only one visit to Master Tech, we feel like we're old friends already. If we ever need work done on the coach in the future (and which RV doesn't!) we'll certainly bring it to Master Tech!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   6/12/2008   Company Contact:   Tim and Randy   Work Done on:   Class A - Diesel   Service Performed:   Both windshields. Install new stove top and dishwasher. Install my color rear view camera and monitor. Repair defective factory paint on slide. Order and arrange for 6 new tires on coach and alignment. Replace broken dash facia plate - OEM part was obsolete so they had one fabricated locally.   Evaluation of Service Performed:   Absolutely excellent. Most professional techs I have seen (and I own a dealership in Texas). Fair pricing and hours in line. We traveled from Texas at recommendation of RV Glass Solutions - windshield vendor. We camped on site over two weeks - they provided power, water and dump station at no charge.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   5/30/2008   Company Contact:   Tim & Randy   Work Done on:   Class A - Diesel   Service Performed:   Remodeled bedroom, repaired or replaced sub-flooring, installed linoleum throughout, including slide, rearranged furniture   Evaluation of Service Performed:   Bedroom - removed queen bed, built & installed twin beds with under bed storage and drawers. Moved shirt closets from corners to center of room. We did not lose any storage. Bath - repaired leak, replaced flooring Installed flooring throughout interior. Custom slide floor installation.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/8/2008   Company Contact:   Doug   Work Done on:   Class A - Diesel   Service Performed:   Referred my Newmar to have windshields correctly installed. Insurance rubber roof replaced due to a branch. We upgraded to a one piece Gelcoat fiberglass roof for a few dollars more.   Evaluation of Service Performed:   The quality of work performed here is the best that we have seen in years.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   8/31/2007   Company Contact:   Tim   Work Done on:   Travel Trailer   Service Performed:   Travel trailer slide-out sprocket replacement. Siding replacement.   Evaluation of Service Performed:   On Thursday night before the Labor Day weekend. We tried to put our slid-out out, one of the sprockets broke, and the cylinder pushed the siding out. This was an almost new trailer, We had bought it new just before Memorial Day weekend. Friday morning I called the manufacturer and they told me to call Master Tech. They told me to bring it in and they would see what they could do. Well it turned out they happened to have the parts in stock to get us so we could camp over the Labor Day weekend. They even stayed past their normal closing time on a Friday night before a Holiday weekend so we could enjoy ours. It was almost 6:00 pm when I left. They also worked with the Manufacturer to get all the repairs done under warranty. I took it back a couple of weeks later to have the cosmetic work completed. Once again, excellent job. We will definitely go back for any repairs or modifications needed.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   8/13/2007   Company Contact:   Randy   Work Done on:   Class A - Diesel   Service Performed:   Aqua-Hot/ Collision repair back cap and Compartment doors-Paint and Windshield replacement on our Newmar Essex.   Evaluation of Service Performed:   Everything was done as planned, work was excellent, no signs of repair. We left our unit for two weeks we are from the big state of Texas and it was worth the drive. No hassles, no problems we are so happy Newmar and our friends directed us. Sorry it took so long to post as I just received a reminder from Tim to do so.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   8/2/2007   Work Done on:   5th Wheel Trailer   Service Performed:   Our holding tank fell while traveling, dropping the underbelly and severing our brake wire.   Evaluation of Service Performed:   All of the staff of Master Tech made sure that all work was completed in a timely manner. We were traveling from MN to WV and they were on our way. They were very accommodating, even letting us live in our RV in the back lot when not being worked on and awaiting proper warranty paper work procedure. One trailer was in their shop, we were complete in a matter of hour. Their attitudes made a bad experience a good one.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   7/23/2007   Company Contact:   Tim   Work Done on:   Class A - Diesel   Service Performed:   Entire laminated roof replacement/ AC's, KVH Sat, Sidewall repair, full custom paint.   Evaluation of Service Performed:   Entire job took 4 weeks or 20 days, laminated roof was reproduced by Master tech, My wife and I are were amazed They added ducted air and fiberglass exterior to the laminated roof, it took them 4 days to engineer/build the roof and 7 days to complete the repair and replace, and 10 days to run through their custom paint. We love our Monaco even more. Thanks again for a job well done, You made it so simple. I cannot believe the fun we had with the entire operation of Master Tech, and can see why you are rated as the best in the service industry.. until next time. Gizmo says Hi! to Winston... (no more low bridges) opps! To fellow RV's go to Master Tech, RVing for 15 years and have never been treated so good. Thanks again Tommy & Karren   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   7/7/2007   Work Done on:   Class A - Diesel   Service Performed:   Aqua hot would not heat up past 110 degrees and would fall off to under 90 by the time you had a 2 minute shower.   Evaluation of Service Performed:   After spending $400 dollars at the Monaco plant in Elkhart to get our Aqua hot running right, all we came out with was a lot of bunk about our 100-110 degree hot water is as hot as it will get. Long story short, we called Aqua Hot and they said take it to Master Tech RV. We did, and now it runs at a steady 132 degrees! Tim, the owner, also worked with our extended warranty and we came out spending less than we did at Monaco. They also love dogs, and have lots of chew toys and stuffed animals around the office for them to play with. Another thing they have that the Monaco factory waiting room doesn't is WiFi.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/9/2007   Company Contact:   Tim   Work Done on:   Class A - Diesel   Service Performed:   Tri-View Camera system,GPS and KVH High Def system, Aqua-Hot Service, Refrigerator Recall   Evaluation of Service Performed:   We have never had such a pleasant service experience in our 20 years of the RV lifestyle. They have an awesome Facility, Free Campground and Wi-FI. Our installs were professional and they even caught a refrigerator recall. We learned from our Aqua-Hot that it should be run on Diesel 90% of the time and serviced yearly. We love the tri-view system and how they hooked it to our GPS monitor, Oh, These guys are 100.00% on KVH. We are just thrilled about our service experience. We also scheduled a full Paint and a bedroom slide-out install for Aug.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/30/2007   Company Contact:   Tim   Work Done on:   Class A - Diesel   Service Performed:   AquaHot Service, KVH Satellite, Refer Recall, Chassis, Generator lube, oil and filter.   Evaluation of Service Performed:   Aquahot is as good as new, I was explained the importance of having yearly Preventive Maintenance on it, Switched over to DTV and 2 Tivo receivers I was told it could not be done. Just a note to other RVers, I have used MT before, and the work, professionalism and atmosphere is worth the drive. All they do is service, and over 20,000 sq and most importantly they have been in business for over 10 years, and they will be here tomorrow. Thanks for the free camping two nights and Escapees Discount.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/23/2007   Company Contact:   Tim   Work Done on:   Class A - Diesel   Service Performed:   Front cap repaint, Diamond Shield, driver side windshield fiberglass gelcoat roof, heat pumps, 14Cu Dometic Rrefigerator, cabinetry, carpeting, Internet In Motion and misc service. Referred, recommended by Newmar Country Club and Formost Insurance.   Evaluation of Service Performed:   What a wonderful service experience, team MT knows what is going on, To every rover out there, believe me it is worth the drive, they have an awesome facility and in my 30 years of RVing and 10 RV's, I can honestly say this is the best service experience that I have ever experienced. Spread the word.... We love RVing and our Newmar even more... Thanks to Master Tech RV Service.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/16/2007   Work Done on:   Class A - Gasoline   Service Performed:   Dash AC, Windshield, Holding tank, Collision   Evaluation of Service Performed:   Most excellent, I have been using them for 3 years, and have always been treated with the up-most respect, State Farm also recommended Master Tech, I am glad that they did, Ready for the summer now... Go RVing.....   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   3/12/2007   Work Done on:   Class A - Diesel   Service Performed:   Banks Turbo kit/ Gerard awning/ Corian countertops, Satellite, Carpeting, Ceramic, Collision, Windshield and Full Body Paint.   Evaluation of Service Performed:   Wow!!! I cannot believe these guys, These guys are awesome, work is excellent, Referred to by Newmar and Escapee members and Progressive Insurance, Master Tech transformed my unit into a keeper, Awesome job, Awesome Value, They made it so easy. Go Team Master Tech!!!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   3/5/2007   Company Contact:   Tim   Work Done on:   Class A - Diesel   Service Performed:   Bedroom Slide out, Carpeting, Tile, TV's, KVH Sat, Mirrors, Full Custom Paint.   Evaluation of Service Performed:   Referred by Newmar, work was outstanding, the team really worked to complete our restoration, customization on our RV. Best quality and workmanship in the business, that attention to detail and price is what made the difference. Sure beat trading it in, as dealers would not give us squat.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   10/19/2006   Company Contact:   Mike Johnson   Work Done on:   Class A - Diesel   Service Performed:   Gulfstream Recommended Mastertech to address our issue tems on our 2006 Tour Master. Along with that we had a Progressive Insurance claim.   Evaluation of Service Performed:   John and I from Texas say "Thank You" for a job well Done! It is nice to have the coach home and not have a repair list. Tim and Mike, You always showed a positive attitude even when stress levels were Hi. You also have a great crew. Your Service Techs were always polite and Your customer service is terrific! From the bottom of our Texas hearts we say "Thank You" Again for a job well done! John & Charla   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/14/2006   Company Contact:   Mike Johnson   Work Done on:   Class B   Service Performed:   Slide out problems, sofa, cabinetry and misc.   Evaluation of Service Performed:   Gulfstream mfg sent us From NY, We wanted resolution, Thank you Gulf Stream, The problems were corrected with NO Band-Aids!, I have to admit, we miss you guys. You treated us just like family and made our stay very enjoyable. Your free Campground was great. We'll be back if nothing more than to say "hi" The best in service is your business. Till we meet again - Thanks, Helen and Joe Morisette   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/1/2005   Company Contact:   Tim   Work Done on:   Class A - Gasoline   Service Performed:   It doesn't help to have an appointment here because if you don't keep on them, your work won't get done. We had an appointment for the bottom skirt to be painted. Six weeks later, they hadn't started it. We started pushing and kept on them day after day until it got done. Tim thought our stripes needed to be re-done. We agreed to that. It was a very poor job. . . they blistered and peeled. He told us to bring it back "next year." We had several items on our punch list, some got fixed, some not. When we really started pushing, we got band-aid service. Always running other stuff in around our rig.   Evaluation of Service Performed:   Some things we paid for were not fixed. Some things quit working soon afterward. Some things were OK. Cannot recommend. Would not go back. Nothing done by date promised.   Value of Service:   Poor   Quality of Service:   Fair       Date of Service:   1/1/2001   Work Done on:   Class A - Diesel   Service Performed:   (Coachmen RV) Banks power system install, reworked interior, removed couch and dinette, replaced with recliners and stand alone table and chairs, installed antennas, fixed TV wiring so satellite would work, fixed seals on basement doors. (Tiffin 42 QRP) Installed antennas, fixed leak in chassis air conditioning, fixed cedar closet so cedar would not stain clothes, fixed front heater box controls, replaced Hydro-hot unit, added custom WiFi system with external antenna, installed power management system, installed cell antenna.   Evaluation of Service Performed:   We have used Tims shop for years (2001-2009), would not think of taking our campers to any other shop. They are fast, understanding and I have never had to take something back because it was not done right thee first time   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   10/10/1999   Company Contact:   Tim Klenk   Work Done on:   Class A - Gasoline   Service Performed:   This may seem odd, writing a review on work done in 1999 (or there about). I recently was at the Rally at Daytona Beach and also at the FMCA Rally at Brooksville FL. MastertechRV had booths at both, I recognized the name but my memory of them was a small company in Elkhart. I asked Jack Harris at the Daytona Rally if it was the same company and he said yes. Tim Klenk was not there but it brought back a very favorable memory. Back in the fall of 99 (approx) we were camped in Western New York State. The morning we were heading out there was a heavy rain and in my rush to pack up the 50 amp power cord shorted against some connections. Shortly after that we realized we had lost all electrical power to the coach, the chassis seemed okay. We stopped half way to the Elkhart area and phoned ahead to Newmar for assistance. (Our Newmar Mountain Aire was pretty new so we thought we would go straight to Newmar.) They were booked solid but recommended Tim at MastertechRV. Tim said to come on over, he would fit us in. We explained the problem, and mentioned another irritating electrical problem that was intermittent (and that other RV repair centers had not been successful in repairing). When we returned later that day not only had he fixed the main problem, but had also isolated a faulty relay which was causing the other problem. I have mentioned Tim and MastertechRV to others over the years but only recently did I realize how his company has grown. He gave a seminar on Aqua Hot systems at the recent FMCA Rally that was very informative. I got to chat with Tim for a while and cannot emphasize enough what an asset he is to the RV community.   Evaluation of Service Performed:   Excellent. He got us fixed and back on road the same day as our appointment. I would not hesitate to use MastertechRV or recommend them to others.   Value of Service:   Excellent   Quality of Service:   Excellent Home Page Page last updated: 4/24/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster