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  Company
Suncoast Designers
15050 Labor Pl, Hudson, FL   34667
(727) 868-2777
Email Address: contactus@suncoastdesigners.com
Location on Google Maps           Latitude: 28.3760560   Longitude: -82.6683138
Company web site click here
 
 
 
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  Date of Service:   2/20/2017
  Work Done on:   Class C
  Service Performed:   Clean fogged windows
  Evaluation of Service Performed:   While this a negative review on Suncoast Designs. It should not
be of much concern to any owners that do not have a painted
exterior. It should be of special interest to Lazy Daze owners
due to their unique construction. You will not find negative
reviews on Suncoast on Facebook or their own web site
because they delete them.

February, 2017 - We went to Hudson, FL to have Suncoast
Designs clean five fogged windows in our Lazy Daze MH.
Before we made an appointment we asked if they had worked
on a Lazy Daze before. We were assured they had and it would
be no problem. When we arrived they said they had done six
Lazy Daze in the last few months.

First, the good thing - the windows are clean and clear. Except
for one, which already has condensation in it.

When we checked in, the short conversation was very terse.
No nice to meet you. We had to pull the information out of her.
Where should we park? Where is the dump? What is the WiFi
password? etc.

The first thing the next morning, two young men came to
remove the valances and shades. Mission accomplished they
left. Two others were outside cutting the caulk on the windows
with razor blades. This went on for about 90 minutes. The
windows barely budged. The original team returned to find out
what was taking so long. They said they it usually took 5 to 10
minutes to remove a window. The original pair, led by Austin,
went into a frenzied physical mode using pry bars to remove
the windows. At this point, I did not know they were bending
the window frames in the process. I would not know this until
the windows were put back in and bulges in the frames showed
where the pry bar was used.

After a window was removed, I could see why removal was
difficult. The manufacturer put a bead of Locite sealant on the
aluminum skin which bonded with the aluminum frame. Another
rubber like sealant was used to prevent water from even
getting to the Loctite. A belt and suspenders deal. One could
argue itís overkill. I am not so sure.

Before a pry bar was used, we should have appraised that they
were experiencing difficulties they had never encountered
before. And we should have been offered some choices. Such
as:
1) Abandon the project.
2) Advise us the window frames would be bent if they
continued.
3) That an additional charge would have to be made because of
the extra time needed to remove the windows without bending
them.

But they said nothing and we did not know the frames were
being bent.

They sealed the window openings with plastic lined cardboard
held on with painters tape. Remember the painters tape, this
will come into play the next day.

The next day, they had us bring the rig inside to put the
windows back in, as it was raining.
Thatís when we heard a rubber mallet pounding the bent
frames almost back into shape. They applied a bead caulk
ONLY to the exterior. No caulk was put under the lip of the
window between the frame and the aluminum skin. That means
the caulk will have to be redone every 1/2 years due to
deterioration from UV light.

This is when I find two places where the paint was lifted off
where the painters tape that held the plastic lined cardboard
on overnight. One of the men told us that they had told the
manager/owner about this problem with the tape before. [Since
the majority of rigs are fiberglass, this would not be problem]

They did not do a water test because it was raining. Overnight
it continued to rain. One window, over a couch, was not sealed
at the top. It leaked and wet the couch. They sealed it.

We were asked to sign a checklist that said the work had been
done. I noted the GM had already signed it, even though he had
not looked at our rig. In fact, we did not see him out of the
building the time we were there.

Now the second experience - not at all pleasant! We go inside
to pay and asked to speak to the manager. The customer rep,
Taylor, says the General Manager has already seen the pictures
where the paint was removed and they will take no
responsibility for it. We think we should get some credit to
have it repainted. She is determined that will not happen, but
finally admits she is authorized to give us $100 off. After some
arguing and then demanding to speak to manager/owner. He
comes out of his office, walks down the hall past us and places
himself behind the counter and proceeds to tell us off. He
never introduced himself, but we found out he is the deceased
ownerís son.

The GM is arrogant. Nothing is their fault. Itís all Lazy Daze
fault because they use cheap paint and are built on the cheap.
Anyone that knows Lazy Daze, knows cheap is not a word that
can describe any part of them. They have held a five-star
rating for decades. The paint is a two part epoxy that lasts for
over 20 years without fading. And get this, not only did the
painters tape remove the cheap Lazy Daze paint, it also
removed paint from the Hehr windows. Guess they use cheap
paint also.

Finally, he agrees to give us $150 off. Less than it will cost to
have the paint touched up.

Suncoast states that we signed a document during check-in
advising us that paint removal might occur. That is prima facie
evidence that they knew of the problem but silently concealed
it. Talk about Buyer Beware. No one would knowingly sign
something that said they were giving Suncoast the right to
damage their RV.

Our Lazy Daze has zero factory defects. The paint is perfect,
not a single bubble.

I was always taught that the customer is always right, whether
they are or not! Small businesses operate on the goodwill of
customers. This guy was a total jerk and we would strongly
recommend not using them, especially if you own a Lazy Daze
or any other rig that is painted.

BTW, I met two other owners in for service who were there as
come-backs. Suncoast Designs claims the best warranty in the
business, but what good is a warranty when you are thousands
of miles away and the window is leaking.

We are still finding screws that were not put back in. Even
though I loaned them a hex head tool to put them back in. We
found one window screw hole that was stripped out.

In summary:
The window frames were bent and show the bumps.
Paint was lifted off the exterior and the window frames.
One window was not correctly sealed and is showing internal
condensation.
One window was not externally sealed and rain soaked the
couch. At least a dozen screws were not replaced.
Nothing is the fault of Suncoast.
  Value of Service:   Poor
  Quality of Service:   Poor
 
 
  Date of Service:   11/5/2015
  Work Done on:   Class A - Diesel
  Service Performed:   Fogged window rebuilt
  Evaluation of Service Performed:   The work was completed on time and their personnel are wonderful to work with.
  Value of Service:   Excellent
  Quality of Service:   Excellent


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